That Vinted’s ‘support’ function is crap?

Jadebear · 2025-10-20T18:51:19+00:00

I’ve had the misfortune to need to use Vinted’s help function twice now, in as many weeks. The first time the issue wasn’t resolved by Vinted. Me and the seller sorted it. Now though, I do their need help. The tracking is showing a parcel as delayed, not delivered, but the buyer has confirmed it has in fact been delivered (last week). I have also reported this to Yodel. But I raised a ticket with Vinted on Saturday. They said ‘we’ll get back to you as soon as possible, but in some cases it may take up to 48 hours.’ It’s now way over that. I have obviously messaged again. But nothing. It’s so frustrating. The item I sold wasn’t cheap either. Has anyone had any success contacting Vinted by any other means?

Original poster

Jadebear · 30/10/2025 18:42

Good luck @faustina
I hope it get resolved for you.
I’ve saved that email for future reference, so thanks.

Yep, I totally agree. It’s 100% for low value items for me now.

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faustina · 30/10/2025 17:57

@Jadebear - I'm glad it got resolved for you!

I got a response to my [email protected] email about 15 minutes ago to say they were investigating. They have until 7pm to do it!

And yes, I see that message too. It's such a shame isn't it? I really enjoyed Vinted - buying and selling. I'm not sure I'll be able to trust them again after this for anything more than £20 or so

Original poster

Jadebear · 30/10/2025 17:46

faustina · 30/10/2025 15:18

@Jadebear did anyone ever get in touch with you?

I sold something expensive, posted it via Royal Mail and it was delivered on the 25th. This didn't update on Vinted so the bot said I had to send a screenshot of the buyer's acceptance which I did, and I haven't heard from a human since - just bot responses. Today I got a message saying as the tracking hadn't been updated the sale would be cancelled at 7pm tonight.
I've just tried the only contact I haven't yet tried: [email protected] and had an auto-response from them saying they'll get back to me in 48 hours. I was just wondering if you'd got any further?

Hi there - yes, I finally got a reply from Vinted.

They manually updated the sale to "Delivered" so the buyer could click “Everything is OK”.

Interestingly, I’ve also since had an issue with a Vinted / Royal Mail parcel go AWOL for 1.5 weeks. An item I was buying. It did eventually turn up.

And now, one of my sales that has completed, I have a message in my app “sorry, your earnings may stay in pending for longer than usual. We’re working on it.”

WTF is going on….

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Netcurtainnelly · 30/10/2025 16:24

Vinted spend loads on TV advertising and the owners are millionaires.
Why dont they put abit of money into the customer service side?

Littlemisscapable · 30/10/2025 15:21

MotherTuckinGenius · 20/10/2025 22:41

Presume you are new to Vinted. They don’t have humans, only chatbots. You cannot reason with a lump of plastic and metal which is what their “customer service agents” are made of.

This I had an issue with a missing parcel. I just repeated over and over again my issue on the support function and transferred my money out and finally a human seemed to communicate on the support and I got a refund.... eventually. So I would say just keep on at them? Its awful they are the worst company to deal with.

faustina · 30/10/2025 15:18

@Jadebear did anyone ever get in touch with you?

I sold something expensive, posted it via Royal Mail and it was delivered on the 25th. This didn't update on Vinted so the bot said I had to send a screenshot of the buyer's acceptance which I did, and I haven't heard from a human since - just bot responses. Today I got a message saying as the tracking hadn't been updated the sale would be cancelled at 7pm tonight.
I've just tried the only contact I haven't yet tried: [email protected] and had an auto-response from them saying they'll get back to me in 48 hours. I was just wondering if you'd got any further?

Original poster

Jadebear · 21/10/2025 17:00

@phoenixrosehere - it’s good your issue has been sorted and by a real person. Seems like you struck lucky and maybe got the only actual human working there!

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Original poster

Jadebear · 21/10/2025 16:58

@Danioyellow bloody hell, that is bad.

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Original poster

Jadebear · 21/10/2025 16:57

@Fuzzynavelgazer - jeez, that sounds like an absolute nightmare. And the problem with their crap customer service. If you could speak to a human you might have some semblance of being able to sort it….

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Original poster

Jadebear · 21/10/2025 16:55

@Wellnowlookhere - I’d be interested in alternatives too

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Original poster

Jadebear · 21/10/2025 16:54

Broadbeansaresleepinginablanketybed · 21/10/2025 15:19

Case closed as far as vinted are concerned I think. On the help page it says to wait 25 days before requesting compensation so I'll wait until then I guess. Luckily it is just my daughters second hand clothes rather than anything expensive!

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I hope you get your compensation 🤞🏻

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phoenixrosehere · 21/10/2025 16:44

I had a recent issue, however it was a tech fault at the shop where the QR code scanned but the machine used didn’t print out a label at the shop. Not Vinted’s fault really. Unfortunately, it was a late Saturday night so no one about Sunday and didn’t hear anything til today, but all sorted in a few hours.

Definitely was a real person.

Danioyellow · 21/10/2025 16:11

I don’t use them anymore. I bought something for my daughter off there. I assume it’s the same for most people where you get a notification that it’s been delivered to a shop, and then you get sent a qr code to scan to pick it up (where you’re also meant to show photo ID). Well I got a notification that it had been delivered. Then 6 mins later I got a notification saying that it had been collected? I went down to the shop and it was gone. They couldn’t explain who had picked it up, or how they had without a qr and ID. Contacted vinted and they couldn’t care less. I was out of pocket. I’m not sure if it was stolen by the staff tbh, wouldn’t put it past them

Fuzzynavelgazer · 21/10/2025 15:58

I loathe vinted at the moment. I am desperately trying to shut my account down. I'm completely unable to log in. I've tried a password reset which sends a verification code to a now non existent mobile number. The help option tells me that I need to log in to change update my mobile number so I'm running around in circles. To enter a help 'chat' to close my account I need log in.
There's no telephone numbers, the Facebook page message thingy is a bot and I'm getting nowhere.
I've sold items that I'm unable to send as I can't log in to view the postage details.
I can only hope that they close my account themselves through inactivity or poor reviews.
Customer service is a joke

SleeplessIntheOnyxNight · 21/10/2025 15:24

Jadebear · 21/10/2025 11:22

Yes, this is what I am now wondering. 🤔

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Well it’s how they make their money, it is basically ththe Vinted fee.

I agree though their customer service is atrocious, it’s why I don’t sell anything worth more than £20 on it because if something goes wrong they don’t even bother to try and sort it.

Wellnowlookhere · 21/10/2025 15:22

Does anyone know of an alternative to Vinted? I’ve been stuck with a fake pair of Birkenstocks, which, after I reported it, was told there was no issue, so I’m out of pocket. I quite like the concept but I’ve decided I’m scrapping Vinted, it’s a pile of shite so I’ll vote with my feet - would be good to find an alternative to it.

Broadbeansaresleepinginablanketybed · 21/10/2025 15:19

Jadebear · 20/10/2025 23:02

@Broadbeansaresleepinginablanketybed you have my sympathies. I can only guess how frustrating that is. 🤯
Where are you at now with it?

Case closed as far as vinted are concerned I think. On the help page it says to wait 25 days before requesting compensation so I'll wait until then I guess. Luckily it is just my daughters second hand clothes rather than anything expensive!

Original poster

Jadebear · 21/10/2025 11:25

DrNo007 · 21/10/2025 08:08

They are appalling and I will never sell on there again. I sold a valuable wool coat on there and never got paid due to the impossibility of contacting a support person who could give me advice that worked after I hit a glitch. The buyer was not at fault - she did her best but the system failed us both.

I’m sorry to hear this. It has really made me think twice about selling anything on there again, or at least anything over say a tenner (if I lost a tenner I’d be pissed off, but I’d cope). The item I was having the issue with was significantly more. I’ve learned my lesson there, never again.

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Original poster

Jadebear · 21/10/2025 11:22

RobustPastry · 21/10/2025 08:04

I think their customer service is staffed by bots too. It’s absolutely terrible customer service and it really puts me off. They charge a specific fee for customer protection- what is this being spent on?

Yes, this is what I am now wondering. 🤔

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DrNo007 · 21/10/2025 08:08

They are appalling and I will never sell on there again. I sold a valuable wool coat on there and never got paid due to the impossibility of contacting a support person who could give me advice that worked after I hit a glitch. The buyer was not at fault - she did her best but the system failed us both.

RobustPastry · 21/10/2025 08:04

I think their customer service is staffed by bots too. It’s absolutely terrible customer service and it really puts me off. They charge a specific fee for customer protection- what is this being spent on?

Original poster

Jadebear · 21/10/2025 08:01

@HansHolbein - oh yeah, I do wonder if the Yodel / InPost merger has anything to do with it. Thinking about it, that when the deterioration I’ve noticed started.

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Original poster

Jadebear · 21/10/2025 07:59

@Netcurtainnelly - I’ve finally had a reply to my query. So I was actually able to provide feedback.
I also have 3 other sales going through (fingers crossed they go smoothly). But yes, good point. I will provide feedback on those about the crap support function. Thank you - that is an excellent reminder!

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HansHolbein · 20/10/2025 23:51

They are massive issues with Vinted at the moment. They recently merged InPost and Yodel (I think) and it’s caused chaos.

I had 3 things go missing in a row, and yes, customer service is a pile of shit. Probably won’t use it again.

Netcurtainnelly · 20/10/2025 23:49

They ask for feedback, keep telling them.
I wonder how many people are working on their support team?