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Original poster

Why am I so stupid?? Mistake booking flights

107 replies

MrsFinchleysFlan · 19/10/2025 21:22

I was booking Ryanair flights earlier to fly home for Christmas. I usually use the app, but I wanted to check I had the best price by putting the same flights into the Ryanair site in incognito mode. I did it quickly and put some random letters in for the names.

For some reason the baggage was cheaper, so I went ahead and booked the flights though the browser in incognito mode (after logging in to my account) after carefully checking I had the right dates.

BUT DID I CHANGE THE NAMES?? NO I DID NOT 😵😲😲

They apparently allow name changes for free up to 48 hours after booking, but only by 3 letters! So now they want £400 to change the names!

Their customer service opens tomorrow morning. What can I say to beg them just to make the changes for free??

And why was the baggage cheaper in incognito mode??

OP posts:
SpiritAdder · 19/10/2025 21:32

Soupdragon3 · 19/10/2025 21:28

Cancel the flights and rebook

Most of their flights are nonrefundable. And this isn’t a situation travel insurance will pay out on.

SpiritAdder · 19/10/2025 21:30

Good luck. I have never gotten any help from their customer service ever.
Recently I had to fly to UK a day early because my daughter was in a car accident. I got the call and jumped in a taxi and went straight to the airport.
Ryanair said they could change my flight….to one later in the week. I said how does that help? I want to fly there tonight and I already have a ticket for tomorrow.

There was no way they could change me from the next day to that evening. They claimed (falsely) there was no flight. I was at the airport by then and said yes there is, it’s leaving in 3hrs and I’m watching people check in.

They then claimed the flight was full. I said no it’s not I can book tickets on it right now on the app. I said multiple times I was happy to pay the fees to change flights. I wasn’t trying to change them for free.

They said my only choice to change my flight was to go later in the week, they couldn’t put me on the one leaving in a few hours.

I hung up, and booked the flight in my app, paying full price. They then of course refused to refund me the flight from the next day that I no longer needed.

They don’t care.

Original poster
MrsFinchleysFlan · 19/10/2025 21:30

@Gonk123 4 names wrong 🤦‍♀️

@CloudSky I wanted to see if there would be a price difference! And there was!

OP posts:
trogtrogtrog · 19/10/2025 21:28

Yeahhhhh - you're just going to have to chalk this one up as a lesson learned to double check that you've got the names correct. It's your mess up and there's no pressure on Ryanair to do anything about it so I highly doubt they will.

As PP said, probs cheaper to rebook than pay for a name change.

CloudSky · 19/10/2025 21:28

And why was the baggage cheaper in incognito mode??

Why were you double checking in incognito mode if you didn’t expect there to be a price difference?

Soupdragon3 · 19/10/2025 21:28

Cancel the flights and rebook

Gonk123 · 19/10/2025 21:25

My friend had this exact same thing. She rebooked the flights as it was cheaper than paying to change the name. Is it for one person - is everyone’s name wrong? Just buy a new flight for the wrong persons name if so.