Why am I so stupid?? Mistake booking flights

You could literally be in on fire at the boarding gate and they wouldn’t help you.

I just don’t understand why you’d be surprised when you clearly suspected it was a possibility 🤣 irrelevant really, just struck me as odd lol

Ryan air did change them for us but it was one flight. Friend booked it for our group and used the wrong surname for one friend (her upcoming married name but she was 2 months pregnant marriage). We only clocked it in the taxi so ran to the desk and begged. He initially said it’s a £60 charge but then did it for free. I think we looked that pathetic he was clearly feeling kind. So frustrating. But we all need some silly stories to tell the grandchildren.

The thing is when only full service airlines were around there were complaints of how expensive they were. List the benefits of them; customer service, flexible ticketing policies, free seat assignments, manned check in, liberal luggage policies, included food and drink on the plane and there were cries of ‘I don’t need that so I don’t want to pay’.

We seem to forget that when booking low cost airlines. You are paying for the absolute base cost and anything additional you feel you want you pay for on top. That includes ticket flexibility and the org understanding that errors happen and willingness to fix . The cheapest price is the most restrictive terms and unfortunately you make your choice at the time.

Change your names to the names now booked and get a set of new passports and then redo the proceed after. You can be known as jdjs amsnnrk for the holiday.

Seriously though, it's horrible but it happens. We've all done something similar. I had to pay 100s to a mobile phone operator about 2 years ago because I had a low data limit I wasn't even aware of cos I don't use much, and one of my kids streamed something while the Wi-Fi was turned off. It really upset me. They didn't even notify me either just took the money from my account and I found out when I hadn't enough for something important, thankfully I had savings elsewhere but it was horrible. The worst feeling.

I bet they amended their T&Cs immediately after that, though!!

I'd guess they'd claim that they had potentially already turned away other people wanting to bring extra luggage, owing to weight considerations on the plane, hence you had to pay for reserving that capacity.

Just like if you booked a table in a restaurant and didn't turn up: you couldn't just say that you didn't order any food, so they lost nothing, if they had turned away other customers who could have used your table.

I'm not saying that there aren't bargains to be had if you know exactly what you're doing, stick rigidly to their rules and firmly avoid any of their additional income streams (some of which would normally be seen as quite basic and not luxuries at all).

In the same way as you can get a decent deal on cinema tickets and see a film for a reasonable outlay; but they obviously work on the basis of hoping to tempt customers (and pester power from kids, of course) with their horrendously overpriced munchies.

@MrsFinchleysFlan have you actually seen this rule in their terms and conditions?

I ask because I once accidentally bought extra luggage I didn't need and they wouldn't refund. I asked them to quote where this was written in their terms and conditions and they couldn't. So they refunded me. Worth a shot?

I made a mistake on Ryanair's website once. I put my details in instead of flying a decent airline. By decent I mean literally anyone else. Including Air North Korea.

That's how they work. When you follow all the rules, you get very cheap flights. When you don't, you get high charges. That are published and transparent.

It's annoying, it's expensive, I'd be pissed off too. But it's not unfair. It's not a con.

That’s because they want you to do it right the first time

😂👏🏻

But even if an employee was required to do something, would it be £115 worth of work? Per person

Probably not, but they don't have to justify the amount, that is almost arbitrary.

If they can clobber everyone (number unknown) who makes a mistake with a three figure fee it's more income for Ryanair and allows them to keep the basic ticket price down whilst still making a profit.

You lose the money on Ryanair if you cancel.

No, you pay peanuts you accept that they don't do things like name changes for free.

Ryanair are very very cheap. They are so cheap because they stick to their policies, that you sign up to when you use them, which they are very transparent about.

So sick of people using Ryanair and whining about it.

Well I didn't say otherwise, but my point was it's completely irrelevant to say 'x airline did xyz' and expect that to translate to a crap airline such as Ryan air.

Did they offer an explanation in English rather Wankspeak??

Tickets never go down in price. Only up

exactly - i am flying to Dublin for half term with my daughter and we got return flights for 85£ - hardly feel like im being rinsed! its an amazing price! We only need a small carry on each as we going to my mums and we leave stuff there so we dont usually need luggage when we visit!

@AppleStrudel16

Agreed.

According to their last financial report they made around £8 a head on an average passenger over the year, pretty much the norm across a lot of the industry these days...