Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Viewer stole from my house?

607 replies

Calcaata · 18/10/2025 20:29

I have a Diptique candle, 3 wick and cost £180. I’ve had two house viewings today, not done by myself but by the estate agent. I’ve come home and it’s missing.

Aibu to expect the estate agent to reimburse me?? I won’t be able to contact them now until Monday.

OP posts:
New posts on this thread. Refresh page
Thread gallery
8
Needtosoundoffandbreathe · 27/10/2025 12:08

It doesn't matter what the item was or the value. I'm pretty sure the majority of the posters are this thread would not brush off the violation of theft from their homes when someone they trusted the keys to was in the house.

spoonbillstretford · 25/10/2025 11:17

Kimura · 25/10/2025 09:42

That's not the comparison we're making though, because they're not both donating £20. The wealthier person is donating more in real terms, but less as a percentage of their total income.

If a 'working class' person earns £100 a week and donates £20, that's 20% of their income.

If an 'upper class' person earns £10000 a week and donates £200, that's only 2% of their income.

You say that makes the working class person more generous, I think it's a matter of opinion. The wealthier person has already made a significantly larger net contribution to society through taxes. They could just donate £20, they chose not to. It's not a game of top trumps.

Less well off not "working class". Working class is not an income indicator. Poorer people end up paying a lot more for all sorts of things, so of course a higher proportion of their income going to charity is more generous. Though perhaps generous is the wrong word - kinder and more charitable.

Kimura · 25/10/2025 09:42

spoonbillstretford · 19/10/2025 16:14

It's a matter of several studies carried out on it if you care to put your head above the parapet of your Wealthy People Are The Best algorithms. Who is being more generous, do you think? An average earner who donates £20 or someone who is in the top 1% of earnings who does the same?

Edited

That's not the comparison we're making though, because they're not both donating £20. The wealthier person is donating more in real terms, but less as a percentage of their total income.

If a 'working class' person earns £100 a week and donates £20, that's 20% of their income.

If an 'upper class' person earns £10000 a week and donates £200, that's only 2% of their income.

You say that makes the working class person more generous, I think it's a matter of opinion. The wealthier person has already made a significantly larger net contribution to society through taxes. They could just donate £20, they chose not to. It's not a game of top trumps.

GinSwiggers · 24/10/2025 21:32

Maybe this was a reverse and someone intent on stealing when viewing and asking how they could get away with it?

LastMinuteTravelInsurance · 24/10/2025 20:45

It seems very petty not to update the posters who helped you out, solely in an attempt to spite your critics, @Calcaata. Especially on an AIBU thread.

notatinydancer · 23/10/2025 14:50

@Calcaatadid you speak to the agent ?
I know it’s not funny but some of the pearl clutching in here is hilarious.
I hope you only shop in charity shops in future 😂

Blondeshavemorefun · 21/10/2025 18:12

WigglywagglyWanda · 20/10/2025 18:11

I agree.

Op theres more folk empathising with you than not

Don't let the 'Im really well off from Tumbridge Wells' types on here put you off.

Thankfully they've been given short shrift by folk who concentrated on what you atually asked!

I’m near tw and def not well off 😂

@Calcaata did you speak to the estate agent

WigglywagglyWanda · 20/10/2025 18:11

LittleMoreLegAction · 20/10/2025 17:34

I wish OP would update on what she actually intends to do re the theft and the estate agent.

I agree.

Op theres more folk empathising with you than not

Don't let the 'Im really well off from Tumbridge Wells' types on here put you off.

Thankfully they've been given short shrift by folk who concentrated on what you atually asked!

LittleMoreLegAction · 20/10/2025 17:34

I wish OP would update on what she actually intends to do re the theft and the estate agent.

grumpygrape · 20/10/2025 17:27

Congratulations OP, you are now officially an Influencer! My Mumsnet adverts are now all for Diptique and Liberty 🤣

themerchentofvenus · 20/10/2025 16:54

Calcaata · 19/10/2025 23:28

Well I do want to thank everyone who’s commented with advice, defended me and even the bat shit posters who’s heads blew up in a rage - you actually gave me a good laugh.

I think the person who insinuated I should kill myself for spending that money might have been a touch on the extreme side. But if I do take her advice I hope she lights a candle in my memory.

I did lie and the candle actually cost £179, so hopefully this now means I can count it as theft.

I won’t be updating as I wouldn’t give some of the posters on here the pleasure. I’m not flouncing - I’ll still be around 😊

That's a shame you're not going to update.

It would be nice if you did update for those of us who made helpful suggestions rather than letting the forum trolls and pathetic jealous people win.

This site is full of bitter people who just need ignoring.

CareerChange24 · 20/10/2025 15:01

Emonade · 18/10/2025 22:41

It is a waste and I don’t know how people can live with themselves unless I am being totally unreasonable and they are also giving significant amounts to charity

Definitely something missing from your brain, like the first letter of your username is missing. Everything is relative - what you consider expensive and wasteful, others do not. I’m sure you give to the ‘big’ charities where you are literally funding con artists. Well done you. And unless you eat every breadcrumb of food you buy, squeeze every bit of last toothpaste in a tube, then you and we are all guilty of being wasteful in some form.

I can’t believe the amount of comments are talking like the OP was asking to be robbed because she bought a diptyque candle. The £180 ones are fairly large so either she had a large handbag or I hope you can see on ring-doorbell footage or something.

HRchatter · 20/10/2025 14:29

This happens a lot more often than you might think in The higher price bracket in fact the Estate Agents themselves have been known to have light fingers and they are not DBS checked
I would never allow an estate agent to conduct a viewing without me there

Simonjt · 20/10/2025 14:18

GinSwiggers · 20/10/2025 09:29

I find it hard to believe or understand that EA aren't aware of viewers' details.
To even view a rental you have to complete an enormous document giving a lot of personal data.

At the very least they will have names and phone nos.

The whole point of the EA being there is to manage the viewing and the security aspect.

We I was buying I had to provide photo ID and proof of address before I could book any viewings.

Ledwood85 · 20/10/2025 13:27

Rothschild OP here, just back from burning some £50s at the bonfire pit. Apologies in all honesty I’ve not read all the comments, as it’s moved so fast.

😂 You go OP, don't worry about the bitters, classic MN "I can't afford that, so you shouldn't have it either" nonsense.

I also agree with PP that I think it would be too big for a punter to sneak into their pocket or handbag on their way around. My suspicion would fall on the EA.

Of course, don't open with an accusation - rather "did you move my candle somewhere safe? I can't find it" sort of angle.

Good luck!

Rituelec · 20/10/2025 12:58

Im shocked at some responses. I'm a minimum wage earner and I have spent 200 and more on crystals!

Why is 180 on a candle so bad if OP enjoys it?

RhiWrites · 20/10/2025 11:48

Calcaata · 19/10/2025 23:28

Well I do want to thank everyone who’s commented with advice, defended me and even the bat shit posters who’s heads blew up in a rage - you actually gave me a good laugh.

I think the person who insinuated I should kill myself for spending that money might have been a touch on the extreme side. But if I do take her advice I hope she lights a candle in my memory.

I did lie and the candle actually cost £179, so hopefully this now means I can count it as theft.

I won’t be updating as I wouldn’t give some of the posters on here the pleasure. I’m not flouncing - I’ll still be around 😊

Oh no, but I want to know what happened! Is the estate agent taking accountability?

Caroparo52 · 20/10/2025 10:55

Not quite in the same boat but similar case of theft..... an Airbnb guest took home the four 500ml bottles of shampoo, conditioner, body wash and hand cream. Cost £40.00
I asked her to return them or send me the money. She said she assumed they were freebies!

theressomanytinafeysicouldbe · 20/10/2025 10:38

OP, they do an advent calendar! you should buy it and post a pic!

Your money, spend it on what makes you happy!

Maybe it was the estate agent - I would think that more than a potential purchaser

ERthree · 20/10/2025 10:16

OP i think you have had a hard time on here. Having anything stolen from you is not good especially from your home.
If someone wants to burn £180 that's up to them. Some folk spend a fortune on takeaway coffee or make up. We all choose our own treats.

Westfacing · 20/10/2025 09:47

GinSwiggers · 20/10/2025 09:29

I find it hard to believe or understand that EA aren't aware of viewers' details.
To even view a rental you have to complete an enormous document giving a lot of personal data.

At the very least they will have names and phone nos.

The whole point of the EA being there is to manage the viewing and the security aspect.

Indeed.

The agents who handled my late ex's empty property sent details of viewers such as, Mr & Mrs Blogs are booked to view at 11.00, we are also selling their property; or Mr Smith viewing at 12.00 is renting locally from XYZ estate agents.

So a lot of information is known, or should be.

smashinghope · 20/10/2025 09:34

How utterly fucking odd that people are going wild over what youve spent on a candle 😂

OP can you come back and let us know the outcome?

BeFancyOtter · 20/10/2025 09:32

@Calcaata in solidarity , a viewer must have stolen some small but beautiful ornaments from my elderly mums house...we didnt realise until too late to challenge the estate agent but just to say its irrelevant if it's £10 or £500, theft of personal property is despicable!

GinSwiggers · 20/10/2025 09:29

I find it hard to believe or understand that EA aren't aware of viewers' details.
To even view a rental you have to complete an enormous document giving a lot of personal data.

At the very least they will have names and phone nos.

The whole point of the EA being there is to manage the viewing and the security aspect.

Nearly50omg · 20/10/2025 09:23

Westfacing · 20/10/2025 08:37

Obviously people should move anything of obvious value e.g. jewellery, money, portable silverware, etc from view, but a candle?

It's not something you would think be at risk, no matter how pricey!

It's awful for everyone concerned to be under suspicion for theft, apart from the thief of course.

I do hope the OP comes back to say how she got on with reporting it to the EA.

Most estate agents take people’s names addresses and phone numbers and email address so they can give these to the police if something happens surely?!

Swipe left for the next trending thread