Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Hairdresser won't accept fault

231 replies

neveragainmilly · 18/10/2025 13:29

I've shown her my hair and how the cut looks like indepdent layers. Everything was just fine to her and this is how layers are supposed to be....

I called her this morning and she didn't even need to know my name. It was like she knew it was bad. She didn't ask for photos or ask me to come up, just said that's how layers are.

Even when I went in for a refund than she didn't want to see my hair, I suggested it. I showed her how it looks like layers and not blended, choppy.

It was a local place. Silly me. Thought a hair cut is easy.

She also said my highlights needed redoing .. weird...

Hairdresser won't accept fault
OP posts:
New posts on this thread. Refresh page
PyongyangKipperbang · 22/10/2025 01:14

"AIbu to think there should be time travel?"

user1471867483 · 21/10/2025 19:09

Next time, try to do them yourself; so easy on YouTube to follow. I do my own layers now.

WigglywagglyWanda · 19/10/2025 21:45

Shesastar76 · 19/10/2025 16:15

What a terrible thing to say, u thought a hair cut was easy. With that attitude I'm not surprised they won't refund u, neither would I.

You don't have to worry about the refund as its already happened.

🙄

BuildbyNumbere · 19/10/2025 20:05

neveragainmilly · 18/10/2025 15:53

Cutting someone's hair is permanent. You can't reattach if.

Hair should go back to the same length, but it's not a given.

It's a permanent change but doesn't mean it's static.

You are adding the fact that hair grows, and confusing that with the action of hair being cut.

You aren't making sense.

Please see my before and after.

You asked for that hair to be cut off though, not like she’s cut too much off, it’s just been done badly and will grow out after a few months.

BuildbyNumbere · 19/10/2025 20:00

neveragainmilly · 18/10/2025 15:09

Getting hair cut is permanent. It will grow but that cut is permanent. I can't do anything but wait.

It's like saying a punch isn't permanent. Your nose will fix itself.

What? 🤣🤣🤣

BuildbyNumbere · 19/10/2025 19:57

neveragainmilly · 18/10/2025 14:07

Because they won't be able to blend in the layers without chopping of more of the length, and even then the shortest layers will be too short for my liking.

Also what to say the hairdresser will make a good job?

So what is it you’re asking here? She’s refunded, hasn’t apologised so don’t go there again, but you don’t want to go elsewhere to rectify as it will be shorter. Everyone’s agreed it looks awful … not much more to be said 🤷🏻‍♀️

BuildbyNumbere · 19/10/2025 19:53

Awful, looks like child has hacked at it with some kitchen scissors … is there no manager to complain to?

rebecca2727 · 19/10/2025 18:39

I’m a hairdresser, it needs a recut , level up the layers and chip into the ends. I would find a new salon . Get recommendations 1st x

HausofHolbein · 19/10/2025 18:13

Can you get a mobile hairdresser to come to you?

I'd be devastated if someone did that to me. The hairdresser is 100% in the wrong (and the refund isn't the point!)

IsSheOkayOrWhat · 19/10/2025 17:18

Don’t go back to the girl who cut it, if she can’t see an issue she won’t know how to fix it.
It is a bad haircut I must admit.
If you can afford it I’d go somewhere different.
sorry this has happened, I’m a hairdresser and hate seeing stuff like this.

JillMW · 19/10/2025 17:08

Oh gosh, I know it sounds small but I would be upset too! It does take ages out of a day to go to the hairdressers. A bad cut and that awful highlight stripe she has done down the back, I can see why you are annoyed! Did you ask for a refund for the highlights as well as the cut? I most definitely would not let her do either again.
I know it takes time you don’t have but is there a good salon you can go to who do supervised junior appointments? It sounds risky but I have been really chuffed, got a very expensive cut for a fraction of the cost.

Shesastar76 · 19/10/2025 17:05

Sorry. Guilty as charged!

YouMightLikeCats · 19/10/2025 16:58

Shesastar76 · 19/10/2025 16:15

What a terrible thing to say, u thought a hair cut was easy. With that attitude I'm not surprised they won't refund u, neither would I.

Oh dear - did you somehow read the OP's multiple posts saying "they've refunded me" as saying the exact opposite?

Shesastar76 · 19/10/2025 16:15

What a terrible thing to say, u thought a hair cut was easy. With that attitude I'm not surprised they won't refund u, neither would I.

WigglywagglyWanda · 18/10/2025 20:00

Yeh its awful. And hair is important to our sense of wellbeing, at least for me anyway.

So youre looking at your terrible cut, and yes shes refunded it immediately, but you wanted an acknowledgement of how its made you feel, and unfortunately shes probably totally embarrassed and thinks the refund is enough. Not very professional.

I would leave an honest review and those photos, stating that you received a refund but not an acknowledgement of the mess she made.

Im the meantime I would probably stop straightening it and let the ends bend naturally, or with the help of a bit of a beachy wave, I think that would improve the look, but acknowledge you shouldn't have to do that!

Get a hairdresser to come to your home, I think it would be easily sorted.

WiddlinDiddlin · 18/10/2025 19:33

Glad you got a refund.

I really don't know whats got into people - that is a basic bread and butter cut, theres nothing difficult about it, my friend (part trained at college, part trained on the job) taught me, not a hairdresser AT ALL, how to do it easily, as long as its straight hair and a pretty long layer, it is not a difficult cut at all.

She's done a shit job, she absolutely owed you a refund and she needs to pull her fucking socks up as there really are no excuses for doing such a shit job of something she should be able to do blindfold standing on her head!

My dogs haircuts are better than that, I do one of them whilst he's trying to fall off the table or climb on me!

FannyCann · 18/10/2025 19:12

Well done getting a refund - I’m such a wimp I’d have just gone elsewhere and asked for it to be sorted out.
You have lovely hair which would look great in a sharp straight cut, no layers - try that.

I once had a groupon hair cut - went through a Polish deli into a weird back room with crystals and glow lights. Lovely chap doing my hair, we had an interesting discussion about education in UK v Poland (he had children). But he wasn’t a hairdresser. He picked up clumps of hair and chopped a bit like my husband would if I was stupid enough to offer him a pair of scissors. Fortunately the end result wasn’t too bad but that’s the last groupon haircut I’ve ever had. Back to decent salons since then.

Dinosaurhearmeroar · 18/10/2025 18:13

That is a bad cut. Yes they’re paid and trained to do it but why are some hairdressers better than others? Any profession is the same -
im a trained teacher and have met some other trained teachers who are not any good. My best cut ever was at a very expensive salon in Notting Hill - it was a fab investment but I did have to eat baked beans for a while 😂

monty09 · 18/10/2025 18:11

@neveragainmillyi like colouring the most.
Haircutting is hard, but if you are working in a salon you do need to make sure your doing the job correctly and that you listen to your clients needs and advise them as best you can.
I really hope you get it sorted.

neveragainmilly · 18/10/2025 18:08

kkloo · 18/10/2025 18:01

No she doesn't, you sound rude.

She's upset about her haircut and venting about it, like many people do when they have a bad haircut.
And she's met with stupid responses repeating 'what do you want, what do you want, what do you want'.

She wants to vent and she probably would have liked it to have been acknowledged and for an apology and in an ideal world it wouldn't have happened.

Is that so difficult to understand that people need it to be spelled out to them or that people feel it's in any way necessary to say ''what do you want' what do you want' over and over.

Calling someone rude, just because they're fed up responding to nonsense, and then you go and repeat the same nonsense.....

Thank you.

Yes it's strangely bizarre that people think I don't have a place to vent about the hairdresser not owning the cut is bad and think it's nothing. I think most of us do like to feel good within our selves and not having to worry about a lobsided chop is one way.

OP posts:
Dawnintheageofaquariams · 18/10/2025 18:03

Dearg · 18/10/2025 13:32

It doesn’t look great, like you I would expect the layers to blend better.

But a decent hair cut is not easy, and you are undervaluing the good cutters out there by saying that.

What???

kkloo · 18/10/2025 18:01

Cucy · 18/10/2025 16:39

I would hate to know you in real life, you sound incredibly rude.

What do you want OP?

You got your refund.
You’ve started 2 threads.
You can choose to leave a review.

You need to let it go.

I feel sorry for your partner if you are taking it out on them too.

No she doesn't, you sound rude.

She's upset about her haircut and venting about it, like many people do when they have a bad haircut.
And she's met with stupid responses repeating 'what do you want, what do you want, what do you want'.

She wants to vent and she probably would have liked it to have been acknowledged and for an apology and in an ideal world it wouldn't have happened.

Is that so difficult to understand that people need it to be spelled out to them or that people feel it's in any way necessary to say ''what do you want' what do you want' over and over.

Calling someone rude, just because they're fed up responding to nonsense, and then you go and repeat the same nonsense.....

Salemsplot · 18/10/2025 17:39

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Oh sorry, you don’t think the haircut is shit?

neveragainmilly · 18/10/2025 17:37

monty09 · 18/10/2025 17:36

Ive just qualified as a hairdresser and I would gave done a better job than that.
Definitely write a review, it can be fixed but you might have to lose some of the length to be able to blend it.

Thanks you.

Hope your career will b successful. What do you like doing the most?

OP posts:
monty09 · 18/10/2025 17:36

Ive just qualified as a hairdresser and I would gave done a better job than that.
Definitely write a review, it can be fixed but you might have to lose some of the length to be able to blend it.