Ok hard hat on and will expect a flaming…to be told I’m a total idiot etc. Which I know! But I am totally in shock about this.
At the start of this year I signed up to a (local business, not a chain) beauty salon offer to pay a subscription every month - as part of that you got money off treatments and monthly facials as well as gifts a couple of times a year.
I went a couple of times and both times there was a bit of confusion with the system - finding me on there etc, and the last time (March!) the girl working there said she couldn’t find the subscription at all and wasn’t sure it existed. I asked them to call me to sort then to be honest it entirely went out of my head (unwell parent and usual busy life with three children etc….)
Fast forward to today and I went in there for another treatment. When I went outside to pay the woman said - ah you actually have this subscription already. I checked my account and they’ve been taking the money out every month - it came up as something else on the statement and I thought it was something to do with my DH. (Yes I know I’m an idiot, yes I know I should have checked sooner.)
I said to the woman - I’ve now missed seven months of these - did you never think to call to ask if I still wanted the subscription/to book in etc? This is a small local salon with maybe three rooms so I wouldn’t imagine they have unmanageable numbers of clients?
She said ‘oh we tried to call a couple of weeks ago but there was no answer…and it’s our policy not to give any refunds/credit etc’.
She’s not the manager and the manager’s not back in til next week - I appreciate I’m at fault for not realising this money was going out but do I have a leg to stand on with regards to them keeping it all?! At the very least it seems incredibly dishonest on their part and not a very sensible idea for a local business that relies on goodwill?