Why are things so hard to log into these days? Just

Oh lordy

wonder how you get round that

my neighbour got a parking ticket after selecting the wrong car park on the app

the next one on the drop down menu is the adjacent car park with the same road name

There really is a campaign in all this. Any ideas how to coordinate this? It should really be done by some sort of consumer watchdog.

I feel as though we are backing ourselves into a corner as human beings.
'Your password is weak' oh do fuck off computer! Makes me crazy!

Yes @Sadworld23 @Daisymay8 it’s because eBay have to report sales to HMRC once a seller has hit certain thresholds. This is to enable HMRC to follow up to ensure the right amount of tax has been paid on those sales. It’s a new reporting requirement only - the amount of tax due is the same as before (but the new reporting requirement makes it easier for HMRC to crack down on those not properly declaring their income).

https://www.ebay.co.uk/help/account/regulatory/sales-reporting/uk-digital-sales-reporting?id=5454#:~:text=As%20a%20UK%20resident%2C%20when,will%20be%20provided%20to%20you.

I did some cyber security training yesterday where one of the key points was if security measures are too onerous for staff then they’re useless, because people will find workarounds or stop using the thing altogether. Apparently this doesn’t apply to customers though…

It’s even bad on sites where security isn’t an issue. I just wanted to read an article linked to on Facebook - a mainstream article on a bona fide website. Well, it’s basically unreadable, with the pop ups, reloading, then I tried to open it in my browser, which just took ages, tried it on Reader view and it went blank…argh! And I’m good and confident with tech.

I have an app for all my logins. 2FA drives me nuts though, I live in a mobile deadspot so having a code texted to my phone means I have to leave the house until I find a signal. Often by the time I receive the code and get back to the WiFi, the code has expired.

Sadly yes. Microsoft Authenticator 🙈

Seriously, you've got an app doing that?

there's a consumer campaign in all this.

Authenticator wants me to use Authenticator to authorise my login. This is clearly impossible and I'm stuck in a never ending loop of frustration.

@eurochick @CeeJay81 my phone was stolen yesterday! Once my new phone comes (that my husband had to buy) I'm going to have to go in to work and have them install the two 2-factor authenticator apps that mean I can use email and the PO systems....

My bank ‘helpfully’ flagged a larger than usual transfer of funds to another bank, referring me to their fraud line.

It took 20 - TWENTY!!! - minutes for them to answer. I then had to go through some lengthy security process before they would deal with my issue. Imagine I had been calling while some scammer had gained online access to my laptop….. which actually happened to a friend of mine. The scammer would have emptied one’s accounts by the time one managed to speak to a real person!

I so hate this - all banks now seem to urge one to use their app. To me, this feels far less secure than using my personal laptop inside my own home.

Plus my eyesight is not very good, so I struggle to read things on my phone. I’m far too scared of accidentally doing something wrong to consider using apps for banking or purchasing.

Part of the problem is that they all have different ‘secondary’ verification procedures. They all ask for username (which can be your name, your email address, or some made up number with random letters), plus a password.

But then it gets complicated. Some ask for a date, or a place, or a memorable name, or your father’s first or mother’s maiden name, or you need a little gadget to put your bank card in to get some code - which is so small and faint I struggle to read it…

Unless one writes it all down, how is one supposed to remember… Which kind of defeats the purpose.

The other difficulty relates to the fact that the system usually doesn’t tell you WHAT one is getting wrong. Simple things like having mistakenly locked caps, or that whatever you’re meant to input has to be case sensitive, or that the date is in 6 or 8 figure format.

That's weird, I found it insanely easy! Was this recently? Maybe they've just updated the system. Maybe I was lucky because I have a relatively new passport with the e chip in.

I also find any of the .gov sites really user friendly nowadays (UC, HMRC), but this has only happened over the last couple of years. I remember when doing your tax return online was a nightmare.

Nat West. If you want to log on using a PC you have to open the app on your phone and take a pic.

I have arthritis I want to use my PC not my phone.

Plus I logged into my EE account to try to report the phone stolen. You could only report by phoning them. I didn’t have a phone because it had been stolen (haven’t had a landline in years). Ffs.

Completely agree. I had my phone stolen last year. I hadn’t realised until that point that, whilst I had set up a variety of two factor authentication methods for my various cards, they all involved my phone in some way (text, call, app). I had access to my online banking but no way to pay. I had to get my husband to buy a replacement phone for me.

I feel you. My work place has changed the hr system with all are our wage slips, training etc on. Need multiple apps just for that, including authenticator. It's a bloody faff to get into it.

It's the two factor authentication for stupid shit that annoys me like Pinterest I think (might not have been) i haven't logged in for awhile so update the app go to log in right username right password but no we have sent you a one time pass code 😑 then there are the websites insisting im signing in from a new device im not im REALLY not netflix that thinks I live in redditch when I actually dont this causes issues when they ring me because they have suddenly got my location correct yet when someone from the Philippines swiped my netflix they didnt notice 🙄 they called to check it was me because I reported theft of my account before yes yes very good but if you look at the area you will see im at home? Oooh sorry thought you lived in redditch its on our system as your most signed in address....."sigh" (I live over thirty miles away ive no clue why it happens)

The worry is that they continually change, make it more difficult to access YOUR accounts at the same time removing telephone numbers, email addresses, creating no reply email addresses. They may sell it as security but a lot of it is removing real people from the transaction at their end. Then there was chat (which was bad enough) now there are chat bots, no actual banks, no branch offices, no human beings, no care/understanding/support. We are no longer customers, just annoying people who get minimal service to keep the shareholders happy.

Renewing your driving licence online, rather than at the Post Office, gets the medal for the worst user experience. Honestly, my advice is if you need to do your 10 year renewal of your driving licence head down to your friendly PO because doing it online will send you into a rage.

it required logging onto the gov website, going round in a loop, facial recognition would not work, trying to use the "give information" option (do they really expect people to have an accurate answer to how much do you still have to pay off your mortgage??), then trying to use the gov.uk OneLogon app on your phone, along with your iPad. All I could think of what how much bloody taxpayers money has been spent on this shit?? 30 mins of frustration and swearing later....abandon!

compare to going to the post office, hand over my old driving licence, have a photo taken by the PO counter staff, pay my money took a total of 6 minutes and the new licence arrived in the post 6 days later.

I agree it is hard and frustrating.

Some of it is necessary given the skills of hackers and people who are not friends of the UK.

That’s weird about the NHS one. My son has a lot of appointments and they never ask for photo id/face recognition when I login. It’s date of birth and a code that gets sent to my phone. They probably do it differently all around the country which is mad in itself.

Is it because of HMRC checks? I haven't been asked but I rarely sell.

And goodness only knows how average 80+ generation are coping. Digitally excluded is a big issue.

🤣🤣🤣🤣