Why are things so hard to log into these days? Just

Why so rude You go in, you say what the legal position is and get them to comply. They know damn well what the law says, they just think the patients are too stupid to know. Once they realise you know, they back down.

No, they are two different things.

This post is interesting for me.
A few weeks ago I wrote a post saying that doing things online often took too long, giving as an example buying train tickets. I didn’t specify the issue, that the SE app had introduced Advance tickets and made them the default. Both my friend and I were struggling to buy returns which were not Advance.
Of course, my username advertises my age and I was pretty syrprised by the quantity of lecturing and patronising responses, eg ‘my 94 year old Mother can manage the Internet and so should you’; ‘funny you managed to post this but can’t managed to buy a ticket online.’ At that point the thread was withdrawn.
The responses I have read on this thread have all been respectful and rational.
I wonder whether they would have been as sensible if I had posted them using my username? 🤔

Near field communication?
ie Bluetooth?

What the heck is NFC? 🙈

I'm really hoping people will realise they don't need this shit

But I don't understand why more organisations don't realise it

Two of my clients have spent the summer dithering about whether or not they need an app for their services. Fortunately, they are coming down on the side of not needing them. But this is more likely for small businesses.

Interestingly, they both said that the organisations trying to flog apps to them don't see where the shortfalls are. I would like to think that the sales team would feed that back to technical staff but I think we've hit the point where technical staff actually don't know how the product gets used in reality.

if the right software was tailored for them, I can see how one of them would find it useful.

Me too!

Telephone: invented 1876
Email: invented 1971 (refined by people like me in the 80s).

Authenticator apps (that don't need signal) have been around for at least 15 years.

You may want to check this outfit are as up to date as they claim.

After an hour on the phone today I may or may not have added another person to my Nectar account.

I work for a supermarket and recently had to load an app just to be able to see my shifts! The app now doesn't work because it wants me to use a verification app just so I can use the first app - but I don't want to load the verification app and tried to ask it to use two-step verification instead (using PINs rather than another app). First app literally cannot understand this and therefore now won't let me use it at all.

So I go to work and write my forthcoming rota down on a bit of paper. Like the old days. I really can't understand why security has to be so high when it is ONLY MY SHIFTS that can be accessed and I doubt very much that this is a high security matter, unless someone wants to lie in wait for me...

@blackheartsgirl I hope you can complete your course somehow

Please keep us posted

They must be able to do something for a course. It's not confidential information.

I’ve considered leaving my college course due to how difficult logging in is now.

Theyve now put on 2 step verification before we can access our online learning (fair enough) but as my course is in a village miles away from the main campus there’s no signal (text is sent to phone) so yep can’t complete the log in.

my tutor is as frustrated as we are. Two of us sat twiddling our thumbs the entire lesson as the tutor desperately tried to work out what to do.

the main campus has very little signal either so loads of students are stuffed

The mention of Mumsnetters ...

If you are using the NFC feature on your phone, you don't need connectivity. Your phone is basically a copy of your card.

You may need connectivity to receive a 2FA code by push notification from your provider - but then that can use wifi and doesn't need the cellular network (which SMS would need).

Odd.

Even my 7 year old Samsung has NFC which allows Google pay to work offline.

Surely it’s training us to meekly comply with digital ID.

I've just seen that our local council are running free sessions to help adults become more tech savvy, with a separate session on how to use the NHS app!

I feel like a dinosaur as I still tap my card, rather than having it on my phone, as I'm scared of this exact scenario. I also print off tickets for the same reason!

My Mum lives alone, is 87 and has poor vision and poor hearing. We deal with things by making it that I, mostly, deal with everything for her. I have all her passwords and we have registered with companies that I can act for her. I also have LPA. She’s not stupid and she is willing to learn but 2FA is a step too far. She orders her own Waitrose shops and can manage to order from Amazon but everything is so tricky for her because of her poor sight.

Got stuck behind someone in a coffee shop this morning. He was trying to unlock his phone with facial recognition. It didn't recognise him. Eventually got it unlocked and then because the signal was poor was wandering around trying to get his card details up, muttering that it usually works. All the while the queue was building up. FGS have a fiver in your pocket to pay for your coffee and not hold everyone else up. His coffee must have been nearly cold by the time he got to drink it!

That's nice dear.

Now you enforce it.

But apps are on a tiny screen and it's much easier to use a laptop (and type on a proper keyboard).

A few months ago I attended a session about consumer law and consumer detriment and they said one of the reasons people buy things they don't need, or the wrong thing, is because they are trying to do it on a small screen. I guess it's another "dark pattern" businesses use!

They can't do that - they have to make reasonable adjustments and the Care Quality Commission has made very clear that they are service providers under the Equality Act.

My mum has had this but once she said that to them they magically found a way to make an appointment at the counter.

Well this particular website is a UK one and doesn't have anything particularly confidential on it. It's not like the NHS or a bank.

I didn't know that about SMS 2FA but if that's the case why has my bank got rid of allowing people to use email instead of SMS? I do wonder how people get into their bank accounts when they lose their phones. My son got a new phone recently and I think he has left his banking app on the old one which is probably a good move.