Hello Fresh are absolute robbing bastards

It took many, many emails to get me entirely removed from their database so I didn’t keep getting their crappy offers via email and post.

Mindful Chef is much better. We swapped for all the reasons you mention and would never go back.

Trustpilot….I had a box which was drenched in crème fraiche it was disgusting coated everything ..they wouldn’t refund so I put it in dispute with my credit card and was repaid. Appalling company with ZERO food hygiene standards 🤢

Well that’s true with Gousto. I’ve been caught out a few times as not had milk in the house yet they always provide ‘cracked black pepper’ and flour which I have in abundance!

You got it wrong, not them. You have been given a credit for future use, so use it. Why do you think that the terms and conditions are for other customers and not you.?
I have used them on and off since 2017 and never had an issue.

I used to quite like Hello Fresh but they've gone downhill and I find the amount of stuff they expect you to contribute from your storecupboard now defeats the object of having everything there ready for you.

Its their whole business model so thats kind of what you signed up for. They market to time-poor, middle class, working couples/families and they can only offer such enticing early discounts on the basis that a certain percentage will continue to pay for boxes due to laziness, apathy and disorganisation despite knowing they are not actually particularly good value for money.

There are so many other options out there that dont require excessive time in the kitchen but also aren't microwave ready meals. Various meal kits, ready prepped meat dishes etc.

The Hello Fresh chat person is a chatbot.

I got cunted off by them when I reactivated my account due to discount offers but didn't realise it had my old address on it. I got in touch about 3 days before it was due to be sent to simply change the address on the box..I begged and pleaded as I'd effectively spent £48 on some food that was going to be sent to my old address. They wouldn't budge. I couldn't afford to let it go so had to drive to my old address and await the delivery (we left that rental on very bad terms!) luckily the new tenant who I've never met was friendly about it. Good job my old landlord hadn't moved into the house

My friend loves Hello Fresh and keeps trying to get me to sign up - probably so she gets discount. Seems a lot of packaging but it’s healthier than ready meals I guess.

Do they? I’ve grabbed a box from Sainsbury’s if it’s had a yellow label on it (because you’re so right about cost!) but all
of those have been for two people. Hmm definitely one to ponder on - thanks!

Have you tried Gousto? They do meals for one. It’s not cheap that way but I love it!
I’ve used HF before. I once forgot to cancel my box in time and contacted them. They said as we were valued customers they’d credit our account but it was too late to cancel it so to give it to a food bank!

Yabu.

This isn’t their fault

Thank you!!!! Reading this just reminded me to cancel my Gousto box!! I’d skipped a couple of weeks then forgot x

They still hound me about 10 years on. You think you have cancelled it and unsubscribed and they're still sending you leaflets through the door even though you've moved house, like Harry potter's letters from hogwarts.

That’s why I have never tried them. It’s so
irritating isn’t it? We don’t all want to cook for two and then have the same dinner the next day because we are only one person!

There is something about their website which makes it easy to fluff up tbh. I once ended up with 6 meals instead of 3. It is deliberately difficult to navigate I think.

I really hate the company and the whole experience of ordering from them tbh.

I'm sure they're working within their own T&Cs though, so I don't know if you'll get your money back. It might be worth using social media or trustpilot to try and get in touch with them?

Sounds like you need to manage your calendar better, it’s not their fault you don’t remember the cut off dates.

Nope - I think they're really clear on the cut off date. I love their meals and was sad to cancel but wish they did meals for one

I’ve had the same! I hate them! Love gusto tho even tho it’s not as good value as it used to be x

Very weird you’re not getting reminders too, I had a reminder email from them today - I know because I’ve postponed it!

Agree the meals get a bit samey and I often bulk the portions out with extra veg which kinda defeats the object!

It's a bit OTT to accuse them of 'robbing' you because you put in a recurring order then forgot to change/cancel it in time.

They are so sneaky, I clicked on the menu from an email from them, didn’t like any of the choices. Then saw that I’d apparently ordered a box from them, they wouldn’t cancel it. I hadn’t chosen or confirmed anything at all. I was so cross. Ended up with a box of food I didn’t want, will never use them again