Hello Fresh are absolute robbing bastards

Now you’re just being ridiculous. If you order food from ANYWHERE and then change your plans/ don’t fancy it you will waste that food; that’s really not something you can blame HF for 😂

I stopped using them after finding the portions were small (apart from the huge bags of pasta) and the meat poorer quality than I would normally buy. Plus all that packaging to dispose of! Simply Cook are ace as it’s just the flavour pots and you can adapt to your own preference.

In this instance I think your hands are tied so choose the best you can with the credit money and resolve never to bother with them again. Ever.

Yes that's how it works. You can't see the menu choices until you have signed up and given a payment method. They will then charge you for one box before you can cancel.

I stopped using them after having missing and rotten ingredients in one meal, meaning we'd got nothing to eat that night. They wouldn't offer another meal to replace it, not even a token refund. I couldn't trust them after that.

Yeah you should definitely be annoyed at yourself rather than Hello Fresh here.

I've used them for years without any issue. No idea what the people saying the portion sizes are small or the veg is off are on about, the portions are normal sized dinners, even sometimes on the large side, and the veg is fine. The odd time something has gone wrong like a split packet, you just go on the app, click 'this packet was split' and they put money on your account without any hassle.

Also - I’ve always found their vegetables to be fresh. The only annoying thing is the odd swap of ingredients, but on the whole I think they offer a good service.

Sorry you’re angry OP - it’s misplaced, as it’s your fault, but it’s not nice to feel that way, I hope you’re able to relax and see it for what it is soon. Just one of those things.

Is this the tip of the iceberg? An annoyance that has tipped you over the edge? We all have weeks like that.

As a regular customer, I feel your pain, I’ve had the odd week of random meals.

But this is user error OP - you Know you have to select by a certain day ahead of delivery so you should have done that. You didn’t - your fault.

They have to purchase the food, select it, box it and arrange courier. That doesn’t all happen on Friday.

YABU. Just cancel it.

This sounds like someone complaining about how shit Ryanair are for charging for hand luggage when their bag was too big. You missed the cut off date. Annoying, but it's not their fault. And why did you carry on using them if it was so bad-you almost make it seem as if that was their fault too.

We used to get Hello Fresh all the time until it didn't turn up one day and I had to ring customer services. I will never forget the attitude of the rudest woman I've ever spoken to in my life.
I won't out her on here (I know her name) but that particular employee has certainly cost them a lot of lost business.
Shame, because I've met Patrick the owner and I believe he cares about his business.

I can’t see what they have done wrong? They have to have cut off dates.

Yeah, this is a personal responsibility scenario. I’ve been caught out a couple of times previously by the cut off with Gousto, and got orders delivered containing meals we didn’t like. We passed them on to friends who loved them. It was annoying, but it was my own fault. It inspired me to be a bit more organised.

This is a bit worrying as we've just signed up. I ordered vegetarian only so will see what the choices are. The main appeal was not having to shop and meal plan for the next few weeks

This is a you problem not Hello Fresh. You didn't manage the order requirements and now you are pissed off they are applying their delivery rules. If you don't like the food, or the rules just cancel your subscription - don't bad mouth a company because of your failures.

Well it's happened to me so I just put it down to me nor being organised enough. At least they have let you have the credit to choose meals that you do want

I found Hello Fresh bland. I do quite enjoy Planthood, the dishes are tasty and I too have made the mistake of not
choosing the dishes (despite the reminder) and they were nice about it. It is pricey so I only do it once a month.

for now get the delivery, type in all the ingredients you receive into AI and tell it the kind of meals you like and let it plan some recipes

I wouldn't mind the annoying 'we'll send you some food you didn't choose' part if they let you save preferences. My son hates mashed potato. I really would like a way of telling them this. Because we'd eat their auto-stuff if they didn't find a way to offload potatoes on us every fucking time.

I think the portion sizes are fine. Agree that mince gets repetitive.

If your order turns up and is warm, they'll refund the box amount but only to your hellonfresh account...

Oh yes, they really are.

Sorry you’ve had a bad experience but personally, I like HF. I have been caught out with the ordering situation a few times, but I could freeze the meat. They’re not for everyone but on balance, work fine for me.

If you’re on 02 you can get 20% off right now. If you have Amazon Prime you can get free delivery, if people do use them and didn’t know.

I’ve tried Hello Fresh and Gousto and thought they were both terrible value for money. The portion sizes were tiny and the quality of the ingredients was dire. But it was really clear that there was a cut off time for the next order.

Gousto is way better than Hello Fresh.

I could never see how HF and all the other food delivery companies could be profitable unless they really scrimped on meat. I mean their recipes are delicious but I had to always supplement with extra meat.

Don’t fall for their discounts again, op!

To be honest I think they’re quite good. They need a functioning model to be able to run the business so if everyone wanted to cancel on Wednesday rather than Tuesday it wouldn’t work for the rest of us would it? Just get another box then cancel.

We had them for a while, then stopped. But it was almost impossible to get off their various mailing lists (email, post, phone calls). It took months of repeatedly telling them. In the end, after multiple contacts and threatening the Information Commissioner on them, they did remove our details. Would never use them again as it was impossible to have a short stint with them when you need them for a few weeks/months and then leave easily.