Hotel bumped us to another hotel at midnight!!

Was it a Travelodge by any chance!? My husband was away in London with work and when they went to check in only 2 of the 3 rooms booked were available. They are renowned for over booking which is likely what happened to you and your room was no longer available. He had to sleep on the floor of a male colleagues room as they offered to put him up in another hotel over 40 mins away (this was at 1am in the morning!)

We were also booked in a Travelodge in Bristol and after travelling over 4 hrs to get there they called me earlier in the day to check if we still needed the room as they had overbooked 🙄

Why are you so obsessed with this?

Don’t be silly, why are you making up rubbish? Hotels, over-book, like airlines. Then if you’re unlucky, you’re the one that’s moved,. It’s not OK and they should absolutely compensate impacted customers some way.

It's quite common practice if guests haven't checked in by a certain time. We've had this too and ended up driving about 30 miles to their next available hotel (I think it was premier inn that did this to us)

I was a supervisor at travelodge , they over sell rooms as they expect a certain amount of guests not to turn up , then it’s first come first served , as the person on the desk imagine how embarrassing it is to tell guests they’re off to another hotel and then have them kick off at you as if you’re the one who over sells them , trust me the staff do not feel good about it in fact numerous times I would call early in my shift and try and get them not to over sell when they wouldn’t listen I would put several rooms offline on purpose , and no head office don’t care about staff being abused over it.

Honestly I think this might be the last time I ever bother posting on Mumsnet.

oh don’t be daft. Of course you’ll post again. Maybe under a name change but no way will you stop!

When were the poor b and g told they’d be moving? During the wedding? Now that would have been a photo

No, not a different tone at all. They made the most of what could have been quite an upsetting situation and saved their complaints until after the honeymoon. You were inventing nonsense about guests not offering them our rooms, and forlornly waving them off at he end of the day from the original hotel, which wasn't the case at all. The hotel still behaved very badly in my opinion and were unapologetic, but the bride and groom accepted the suite in the other hotel (not they had any other choice!), and we waved them off nicely at the end of the day.

That's good. Some hotel managers are awful. I was awake until 2am at one hotel due to loud party music in their ballroom. I was in tears by then. When we complained to the manager, he said 'What did you expect in the Christmas party season?'. It was only when we complained to Head Office that we got some compensation (a free suite stay).

When were the bride and groom told they’d be moving to a different town? Bloody hell must have taken the shine off

Yes they did complain to head office eventually as the manager of the hotel was pretty much completely unapologetic. I'm not sure what compensation they got but I believe they did get something in the end.

Did the B&G complain? They should have been compensated.

So all rather different tone to….

I know a bride and groom who were bumped from their hotel room on their own wedding night! The hotel were very matter of fact that they regularly over book, and they hardly even apologised. They had double booked the suite and the other party had checked in half an hour earlier, so that was that! It meant they ended up staying in a different town to all their wedding guests (we were all at the overbooked hotel).

🤭

In an ideal world, yes, but not if you book a room and the t&cs say the hotel may give away your room if you are very late, especially if you have not guaranteed the reservation with a credit card or informed the hotel of your late arrival. Most hotels have a specific check-in end time, and arriving significantly after this without notice can lead to your room being resold.

(OP’s situation is different, it’s not known whether the staff were told they were going to be late).

No, if you read my posts then you will see that a guest tried to check in for them an hour after check in started, half way through the wedding reception, so that the room and suitcases would be there waiting for them at the end of the evening. They were told that the room wasn't available as it had been double booked, but that a suite had been arranged for them at the sister hotel in the next town over. This was about 4pm. The bride and groom were therefore aware of the situation early on, guests offered to give them their rooms in the original hotel, but the bride and groom declined and had a lovely send off from the wedding reception venue (which was not the hotel - a fact you seem to have missed) at the end of the day in their taxi to the new hotel.

Honestly I think this might be the last time I ever bother posting on Mumsnet. People are crazy 😂

Booking a hotel is asking them to hold a room ffs

You aren’t sure what’s so unbelievable about having literally just got married, they have their reception, head to their suite to be told - no room here, you’re going to another hotel in a different town. And all their wedding guests who were staying at the hotel, stood forlornly at reception and waved them off.

Poor sods!

Well they'd never unpacked in the first place as the room wasn't available remember - so they simply got a taxi to the new hotel (owned by the same company as the first one) after the wedding. I assume the guest who had tried to check into the hotel for them with their suitcases half way through the day simply brought them back to the wedding venue - the wedding was not at the hotel, it was at another local venue with no accommodation. They had got ready in their own house / family's house nearby. Not sure why it's so unbelievable to you!

I’m the same. My colleagues used to laugh at me for printing boarding passes prior to flights until one day when the airline app wasn’t loading the digital boarding pass and the machines at the airport weren’t printing boarding passes. They all had to queue for the check in desk for
boarding passes whilst I went on through security and to a cafe for breakfast. 😂

Unbelievable
so the bride and groom, after their wedding, packed up, booked a taxi and headed off to another last minute hotel in a different town to their guests.

Sure

Wow, why on earth would you assume no one offered to give up their room?? Where did I say that?! Every guest aware of the situation offered, including me and my husband, but the bride and groom are lovely people and didn't want to inconvenience their guests - as most had travelled a long way and therefore already stayed there the night before, so would have had to pack up their stuff after the wedding and then move hotels, plus they had booked a suite and none of the normal rooms were at all special, however the hotel they were moved to did at least have a suite available for them.

Gosh Mumsnet really is at its finest today! 😂

@nomas I make a point of printing anything like that out now wherever we are going. I prefer to have hard copy paperwork rather than relying on having everything on my phone. A bit old school but it suits me.

Maybe the hotel was much more appropriate for 2 trashed farts?

That would be convenient.

How do you think the other hotel would feel about this hotel sending them all their most pissed guests?

we were all at the overbooked hotel

and no one offered to give up their room for the newly weds. Lovely