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AIBU?

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Original poster

Just eat customer service 😡

32 replies

Thirtysomething123 · 09/10/2025 16:15

I have a disability and use Just Eat regularly for groceries. Every now and then there’s a missing item and I contact Just Eat and they refund no problem. All good.
However yesterday, half of my order was missing. My DH was home so he ran out to the driver and asked him to check if there was another bag as only half had come. He said that was all he had been given. I then complained to Just Eat who have refused to refund for the missing items. They said as I’ve previously had issues and missing items they will no longer refund for missing items?! I’ve even instant messaged them to see if I got a different response.

Has anyone had this and had any luck? It’s not even about the money but the principle I have paid for half a shop that wasn’t there!

what else can I do?

OP posts:
Original poster
Thirtysomething123 · 09/10/2025 16:47

Redpeach · 09/10/2025 16:35

Why not just use a normal supermarket delivery service

Because sometimes I have items that haven’t turned up in my normal shop or I need something unexpectedly and as I’m disabled and don’t drive I have no other choice sometimes

OP posts:
Liissey0710 · 09/10/2025 16:47

Its much more expensive then using tesco or mns home delivery service. And with them they only charge on the day for whatever is in the shop. Just eat charges more for the products, you dont get offers that are instore and delivery is more.

ComfortFoodCafe · 09/10/2025 16:41

unfortunately if you keep claiming refunds they will block you from getting more.

Redpeach · 09/10/2025 16:35

Why not just use a normal supermarket delivery service

FurForksSake · 09/10/2025 16:33

I had this a couple of years ago. Eventually they refunded. I couldn’t understand why they didn’t just check the receipt from the store. I was very fed up and not used them since.

ooohreallly · 09/10/2025 16:28

I stopped using just eat after they offered to only refund £12 of a £78 meal that was utterly inedible. The restaurant apparently couldn’t get a driver and we waited 75 minutes for our food, the restaurant clearly didn’t keep it hot so it arrived cold and stodgy.
Plus- using their own extortionate contact number cost me £5, twice, whilst trying to resolve the issue.
Refused to use them ever again

AhWeNoss · 09/10/2025 16:17

The issue is so many people scam and lie and claim they haven’t had items when they have done. Which means they (and the other companies) crack down on the number to refunds, but it’s not fair on those who have legitimate claims.

You could do a chargeback I guess but get prepared to be banned from Just Eat after.