Just eat customer service 😡

Just Eat are awful, exploiting their drivers and the businesses who's goods they deliver.

Plus it sounds like they don't even offer a good service and it must be relatively expensive to have stuff delivered this way?

I would definitely avoid them and use normal supermarket deliveries. What sort of things are you ordering and can you just make sure you never run out or have alternatives in so you don't get to the 'need food now' stage and you can just get next day deliveries or get your DH to pick things up?

Yep was accused of this by Uber Eats. Contact your card issuer and request a chargeback

I agree, I prefer Deliveroo.

My favourite is when they ask you to send a photo of the missing items.

Just eat are shite. I ordered a few things to a hotel I was staying at, went to meet the driver, did laps around the hotel and their 2 parking lots but assumed we kept missing each other as I said I was coming to him but he kept moving. He told me he was at reception, asked for the code to leave it with them then closed the chat. I never got my order.

I put in a claim with just eat who said as I gave the code over I wouldn’t get a refund so I went via my bank. They declined my refund but sent me just eats email with the tracking details and map from the driver. It showed he was at the wrong bloody building. 2 hotels next door to each other, completely different names and different addresses. Thanks to this email I was able to reply to just eats “proof” of delivery by pointing out that the map proved my order was delivered to the wrong place so I got my money back.

haven’t ordered again and never will.

Try through your bank and see if you get anywhere.

I actually found whoosh much quicker than deliveroo, and a bit cheaper. The only issue is that there is a limit on how many items you can order and the range is quite limited. It’s good if you only need a few last minute items though.

I wouldn’t use any of the express delivery services on a regular basis because it’s really expensive. Even the supermarket options like whoosh and Sainsburys chop chop charge premium prices, and Asda charge a whopping £8 for delivery on their express service.

They are notoriously crap, we had a guy just the otter day who refused to come to our door. The front of our house is pedestrianised and its not uncommon to ask a delivery driver to park up and walk around, most will do this, no problem but this lazy arsehole flatly refused and drove off with our order saying his couldn't get hold of us, my husband screenshotted the call log that showed he had answered this guys call and we got a full refund but was pissed off that my husband had to drive to the takeaway himself and order/pay again. I have contacted them on a number of occasion about delivery drivers refusing to come to my door as i too am disabled and can't easily go wandering down the garden steps to collect a delivery.

The issue is that you have to book the supermarket deliveries in advance - only a few offer same day delivery, and that depends on area. OP is disabled and it sounds as though she uses them as a kind of on demand service for items that others could just nip out to the local shops for.

I had a bag missing from ocado recently. They apologised, gave me a £10 voucher and re delivered the missing items.

Just Eat did the same to a family member.

I think some people have been quite rude on here to you as well. I don’t leave the house so everything I need is generally delivered. My husband and son do a food shop once a week at the supermarket but when they are at work or out, delivery services are my only option.

Whoosh is definitely worth a try.

I'd alternate between a few, Ocado give 25% off first order, Deliveroo for urgent stuff, tesco, adsa even Iceland.

After this I wouldn't give Just Eat any money.

Stop using Just Eat then 🙄 Especially if you are grocery shopping. There are alternatives e.g. with supermarkets directly.

OP do you have Tesco Whoosh ? Much more reliable, and cheaper than JustEat or Deliveroo.

Tbh I would let them know that you are disabled, explain that is why you order frequently, report the problems with historic orders, ask for a refund again and for the matter to be considered by a supervisor, and if not say that you will raise a chargeback request and/or take legal action for breach of consumer protection law and disability discrimination. Not sure if you'd actually have a legal case regarding discrimination but it would not hurt to raise the point. Unfortunately this kind of practice is common with businesses due to so much fraud, and whilst it may block the fraudsters it also sometimes affects genuine customers.

I've never used these apps thankfully.
Couldn't be doing with it.
Not a big fan of takeaways either.

Do Wiltshire Farm foods still go.
They deliver meals to your house and you can put them in your freezer.

I wouldn't rely on just eat for groceries I would use a proper supermarket home delivery items if you need a top up then I would look at doubling up on some items your regularly needing just eat or any platform won't keep refunding due to the sheer amount of claims they get

If supermarkets don't have what you want in stock they'll attempt to swap it for something else, that's the difference between Uber/Just Eat, and actual shops. I'd set up an account with a supermarket and just order online from them.

@Thirtysomething123

I totally sympathise with being disabled & not being able to just 'pop out' & get the missing items.

I use Tesco deliveries, I have one weekly (usually 8am Friday) & it very rare an item is missing. I have quite a restricted diet so I have NO substitution on the entire order.

I believe those things really help me to get my full order. I think evening/weekend orders are more likely to not be complete.

i think it's absolutely crap they won't refund your 1/2 shop, they need to put more checks in place & more responsibility onto the store, but I doubt it'll happen.

Can your DH not just pick up bits you need? I'd just do without myself, have something different as I cba being messed around by these companies. If I absolutely needed something I'd use 'woosh' but resent how much more expensive the items are that way. (Not the delivery charge, the actual item
price).

Keep on at them and eventually you will get a refund, but you have to be persistent. I refuse to give the driver the code until I've checked everything now.

I've stopped using JustEat because of exactly this issue. It's so, so common for items to be missing from the order, so when it happens, I just report it, and it used to just refund me directly, automatically. I hate it when things are missing, because sometimes it's someone's main meal so they either have to go without or have a little bit of other people's if they like what they've ordered - either way it's not fair.

Anyway, we ordered pizzas at the weekend, they arrived, and they'd sent two the same despite us ordering different flavours. The one they'd sent my partner just doesn't like at all. He tried eating some and managed two slices and just said he couldn't do it as he wasn't enjoying it. I emailed them and they firstly said they wouldn't refund as we were delivered two pizzas. Then they said because I'd had refunds in the past I wouldn't get any more. I provided a photo showing the two were clearly exactly the same when they should have had completely different toppings. Sending a super spicy pizza to someone who hates spicy food isn't fair.. and we never got a refund.

MAYBE if orders were properly checked by drivers we wouldn't be in a situation where we had to ask for refunds on multiple orders. I've never stolen as much as a sweet from a pick n mix, I have an anxiety disorder which means doing the wrong thing would cause severe guilt even if others wouldn't bat an eyelid, and the thought that I have to take whatever I'm given and fuck whether it's right or not really angers me.

Not only that but the pizza we were given was cheaper than the one we paid for.

Won't be using them again.

I had a very similar incident with UberEats. First driver got lost - I could see him driving round and round the area of the restaurant - then dropped the pick up. Next got stuck in traffic. Food was cold. They refunded a tiny, tiny fraction and when I complained about it explaining why I felt more should be refunded the only response I got as that they could see I’d already had a refund. Hopeless.

Tesco do whoosh, highly recommend trying them!

Chalk it up to experience OP, and use Deliveroo. Most deliveries are fine and on the odd occasion something has been missing I’ve never had a problem with refunds. On two occasions in the last few months a significant proportion of the delivery has been missing and again, no problem. You have to upload photos of the items delivered with either the receipt or the delivery bags, and you can choose a refund to your bank or credit to your Deliveroo account.