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AIBU?

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Original poster

AIBU to think the hospital is wrong?

179 replies

mmmmkakshch · 06/10/2025 08:50

I had an appointment today at 8 30 am for a scan ive been waiting for for quite a while. It was at 8 30 am. I arrived at the hospital at 8 13 am. There was a giant queue waiting for the receptionist. It appeared they were down staff. I waited for over 30 minutes to get to the front to be told I was late and the appointment was now cancelled and id have to get a new referral via the gp. Ive been waiting over 4 months for this scan. I explained that i arrived in plenty of time and she said there was nothing she could do.
I dont really think im being unreasonable

OP posts:
Greggsit · 06/10/2025 09:04

To be honest, I wouldn't consider 15 minutes early to be in plenty of time. Any hospital appointment I've had has said to be there at least 30 minutes early to register, confirm details etc. There's often forms to be filled in e.g. for radiology to confirm any medications/contraindications/pregnancy etc.

Bitzee · 06/10/2025 08:56

When it got to 8.29 I would have gone to the front and said sorry but you’re here for an 8.30 appointment and don’t want to miss it. Yes the staff should have done this but it doesn’t sound like there was anyone except the overwhelmed receptionist.

Original poster
mmmmkakshch · 06/10/2025 08:53

Yes there was only a single queue for one receptionist.

OP posts:
HappyFrappy · 06/10/2025 08:53

Were you queuing at the right place as per the letter? If yes, in the right department, that's ridiculous, the staff should have asked if anyone waiting had an appointment at 8:30 and skipped you to the front - obvs after doing the same for the 8:15 appointments etc.