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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To NOT go on holiday following bad reviews

37 replies

haveaword · 05/10/2025 20:38

Due to go on holiday for half term. All paid for via large travel company.

Recent review with pics has posted unsafe sockets (off wall with exposed wires), broken raised tiles, dirty shower on arrival and pool left unclean with drifts of leaves. Review also describes an awful blocked toilet situation that was badly handled.

This review was not there when I booked, though one negative from 2023. With hindsight it is a red flag there are no other reviews.

DH who is stressed and exhausted said he is not going, rather stay at home. I feel stupid for not checking more on this property before booking. DH has also said it shares some blame as he shouldn’t leave these things to me all the time.

We are within 14days of departure and contractually not entitled to to change anything - it would be 100% cancellation.

The money has gone regardless of whether we go or not. We can use the spending money plus a few hundred to book another holiday if we want (shorter)

YABU to just stay away from this based on one review and pics?

YANBU to stay away and NOT go

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oldFoolMe · 05/10/2025 22:29

haveaword · 05/10/2025 20:59

No unfortunately no insurance was arranged - we were doing everything today booking stuff online check in….

Again thanks for issues paid direct via debit card - another leaning point to take away.

Money not really issue we could afford to book another package for same price. We have also had a lovely holiday abroad earlier in the year and two UK breaks over the summer. So it’s not our main holiday.

I guess I’m thinking we being too fussy and we should make do but urgh the thought of those pics….

Then you might as well go - if it's not up to expectations book somewhere else when you are there and complain to travel company.

crumpet · 05/10/2025 22:12

If money is not the issue why not keep the flights and just book a different hotel in the area?

StaringAtTheWater · 05/10/2025 22:09

There's still two weeks for them to fix the issues! I would be flagging your concerns to TUI and telling them they need to make sure the villa owner gets anything dangerous fixed before you arrive. I would still go though.

Also l, not the point of the thread I know, but you really should get travel insurance in place soon after you book any holiday. If, god forbid(!) you were diagnosed with disease which prevented you from travelling, you wouldn't be covered for cancellation costs if you hadn't already got travel insurance in place (as it would then be considered a pre existing condition)

Burningbud1981 · 05/10/2025 22:07

You probably won’t be able to make a change as it’s too close to departure. Any changes would probably be treated as a cancellation

RubyMentor · 05/10/2025 22:05

Not read the FT, is there just one negative review or multiple ? People are more likely to post negative reviews if they are pissed off

sorry just seen the post about it being a villa not a hotel

herbalteabag · 05/10/2025 22:01

I would contact TUI and explain your concerns, especially the broken tiles and sockets which are dangerous, and see if you can change to somewhere else, even if you have to pay an amendment fee. If not, insist that if you go and it's not better, you can move to some different accommodation.
It's risky with only one review. I tend to only stay in places with lots of good reviews, higher than 8/10.

Maddy70 · 05/10/2025 21:59

One of the best holidays I ever had was featured in "holidays from hell".
Make your own mind up.

Invisablepanic · 05/10/2025 21:57

There aren't many hotels that don't have at least one bad review. I usually ignore the odds bad review unless there's a common theme running through.

Alltheyellowbirds · 05/10/2025 21:54

Even if everything in the review was true, would those things really ruin your holiday?

themerchentofvenus · 05/10/2025 21:51

People always leave reviews when they have had a bad experience rather than good.

Hotels don't update all rooms at once. Its done on rotation so perhaps the review is for an older crappy room?

Just go and have fun, and if you have any problems complain like merry hell.

haveaword · 05/10/2025 21:50

Thanks all…

I think to go and give it chance but have a back up plan or alternative accommodation. I will see what DH says, I’d rather us both be in agreement

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thesadwitch01 · 05/10/2025 21:41

We are away at the moment. Hotel has been fab, food great, room lovely, spotlessly clean, service friendly,
no issues whatsoever. Reading the reviews on tripadvisor there are about a dozen reviews that have been left in the last week all singing the hotel’s praises, and only one review complaining. Agree with others that some just like complaining for the sake of it.

isitmyturn · 05/10/2025 21:33

What about the other reviews?
I always look at the overall average. If it's 4.5 or over then I would disregard one bad one.
I would go. Plan to get things put right asap once you arrive but it may well be fine.

BlueberryLatte · 05/10/2025 21:32

That's annoying. I wouldn't want to lose the money (cheapskate), so would probably go anyway, but I wouldn't judge you for not going either. Is your dh refusing to go? Are you going to go on your own if you decide not to stay home?

pteromum · 05/10/2025 21:29

Are your flights the same? Non refundable? If so, keep in about cancelling the villa, keep the flights and as you say use the spending money etc to find something else. Lots of hotels will have offers.

don’t lost the entire thing for sure.

or go, with some hotels in mind, if it is as bad as it says, photo and complain and go to hotel with budget mentioned.

Schoolchoicesucks · 05/10/2025 21:25

If the money isn't an issue then go, see what it's like and if it's terrible book into a different hotel for the rest of your stay. Take photos and see if you might be able to claim something back if it's not as described.

tiredangry · 05/10/2025 21:25

TUI ought to be able to make a change to this, based on the unsafe electrics - you are taking children. I would keep at them - can you go into a store and get someone to help? I would beg for the accommodation to be changed.

intrepidpanda · 05/10/2025 21:13

You will be more likely to get your money back if you go and give evidence of any issues.

diditwelldone · 05/10/2025 21:12

rwalker · 05/10/2025 21:07

Some people are just professional complainers
in Spain last year a couple were banging on about how shit it was the food the entertainment everything honestly couldn’t believe they were in about the same place we were staying in

This 👆👆👆

Shoes232 · 05/10/2025 21:11

If money isn’t an issue use the flights and book another hotel

diditwelldone · 05/10/2025 21:11

I have recently got back from Rhodes and after booking apartment I then read the reviews. Some reviews were awful 😞 Kicking myself that I hadn’t looked first .
Anyway we went ahead with the holiday and it was fantastic,apartments beautiful with fabulous views ,service ,food,pool etc . There was absolutely no comparison to what we had read .
I have now left 5* review . Some people just moan for the sake of it .

blubberyboo · 05/10/2025 21:08

haveaword · 05/10/2025 21:05

Yes it’s a Villa - booked via TUI

Are there other hotels in the area which you could switch too if it does turn out bad? More than likely it will be fine and if its booked as a package holiday via TUI then you will be able to ask for some help while in resort

rwalker · 05/10/2025 21:07

Some people are just professional complainers
in Spain last year a couple were banging on about how shit it was the food the entertainment everything honestly couldn’t believe they were in about the same place we were staying in

haveaword · 05/10/2025 21:05

SundayFundayz · 05/10/2025 20:56

No reviews since 2023? That seems really odd if it’s a hotel - are you looking on tripadvisor?

Yes it’s a Villa - booked via TUI

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haveaword · 05/10/2025 21:04

inamo · 05/10/2025 20:53

Explore all avenues before cancelling, such as a different resort/area but same flight.

I'm often sceptical of reviews TBH. How sure are you that any review is truthful anyway. A disgruntled guest (for any reason) can get revenge with a bad review.

Why not post a question on Tripadvisor, not mentioning the review but asking if anyone had stayed there and what did they think. Start with that anyway.

Yeah true but the pics don’t lie..

I will try that re asking question thank you

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