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200 charity shops closing (cancer research)

261 replies

lebopbop · 05/10/2025 17:59

AIBU to be sad about this as a charity-shop lover?

I don’t have a nearby cancer research shop but lots of other charity shops and I’m worried this is signalling a general trend :(

I do like Vinted etc for pre-loved clothes but it’s so much better to see things in person, be able to try on and not pay postage. It’s also just fun to go and rummage.

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Tiredofwhataboutery · 08/10/2025 13:34

SorcererGaheris · 07/10/2025 11:34

@MaturingCheeseball

Glad you like them. Oxfam bookshops, in my experience, try to present themselves as being like general bookshops; i.e. quite professionally laid out.

I agree that at the moment, some charity shops are not necessarily fit for purpose, and I think some points in this thread are fair enough and reasonably legitimate - I just don't necessarily think they're the whole reason why some charity shops are failing.

Various factors come into play, including the issues people here raise, but others too. Given the cost of living, I agree it might be prudent for some charities to consider reducing their prices somewhat - at least temporarily. They could give it a go and if it made no difference, then they could raise them again.

But I also think that some people have expectations or ideas of what charity shops should do that just aren't workable in practice or aren't going to happen. At Oxfam, 50p (or even a pound) for a paperback novel (in good condition) of an original price of £7.99 just isn't going to happen. That kind of book goes for £2.99 in my shop, though I think £1.99 would be a reasonable price.

Edited

I get through lots of books hardbacks / paper backs we have a really good chuck 50p \ whatever in the bucket shelf in the local Co/op. There’s always new stock and I must of gone through hundreds of books. Most I pop back some go to other free bookshelves, minority I pass along / keep.

I’ve not bought books at a charity shop for years and I used buy books all the time at £1-2.

MaturingCheeseball · 08/10/2025 13:20

Also the rrp of a new book is rarely what is charged when new. Eg a new celebrity autobiography would be bound to be up to 50% off.

And as for those ones in The Works… mil used to most generously give family members some random large history book from The Works, always careful to leave the price on the fly-leaf. She’d even titter, “Whoops! I left the price on!” to draw attention to the £24.99 she had certainly not spent on Aerial Views of Long Lost WWII Airfields…

GrannyWeatherwaxsHatpin · 08/10/2025 12:49

@SorcererGaheris

How similar are they? Do you mean higher than 50% of the original price?

It wasn't the original price of the book in the charity shop I was considering, it was the price of a brand new copy generally. I was looking for a specific book a while back and picked up a second hand copy in an Oxfam Bookshop - the price was £4.99 for a slightly tattered copy. A new one from Amazon was around £6.

MaturingCheeseball · 08/10/2025 12:29

The great thing about volunteering is the freedom. I have volunteered for an organisation where the woman in charge was nasty to me. Didn’t go back. Volunteered for another and the organiser sent out a rota with shifts set up for months in advance. Cue mass quitting.

Ds worked for the National Trust for a while. His manager nearly had a nervous breakdown trying to deal with volunteers. It is a relationship wobbling on the flimsiest of tightropes.

CrostaDiPizza · 08/10/2025 12:25

@Arran2024 , They probably didn't have the space to store it. Take it in a little and often.

ShanghaiDiva · 08/10/2025 12:17

SorcererGaheris · 08/10/2025 12:16

Volunteering is a choice. There are many reasons why people choose to volunteer their time.

Yep. My sole reasons for volunteering in the Oxfam bookshop are for fun and pleasure.

Same for me.

SorcererGaheris · 08/10/2025 12:16

roundaboutthehillsareshining · 08/10/2025 12:09

Volunteering is a choice. There are many reasons why people choose to volunteer their time. I know some people in very senior corporate roles who volunteer their time to provide high level expertise to charities because they want to. Equally many people volunteer to develop skills to move into paid work or to develop life skills associated with employment.

Volunteering is a choice. There are many reasons why people choose to volunteer their time.

Yep. My sole reasons for volunteering in the Oxfam bookshop are for fun and pleasure.

ShanghaiDiva · 08/10/2025 12:13

gamerchick · 08/10/2025 11:10

People have repeatedly said the same stuff on past threads what the problem is and always someone pops up to say they're wrong.

Then we get a thread about charity shops closing down, people are saying why and still they're wrong.

When people sort out their wardrobes and clutter. They absolutely do not give a shit. They just want rid.

I have been volunteering for over five years and this is my experience. As I said over 42% of our sales are gift aided so if people just wanted to ‘get rid’ then they wouldn’t bother with the gift aided registration, would they?
Also if you really don’t give a shit, just chuck it all in the bin.

roundaboutthehillsareshining · 08/10/2025 12:09

Arran2024 · 08/10/2025 11:55

But you think that people should work for free in the shops!!!

Volunteering is a choice. There are many reasons why people choose to volunteer their time. I know some people in very senior corporate roles who volunteer their time to provide high level expertise to charities because they want to. Equally many people volunteer to develop skills to move into paid work or to develop life skills associated with employment.

Arran2024 · 08/10/2025 12:02

Just to add, Primark take used clothes - they have a big container for it. Other big shops do too.

Last time I took stuff to the local charity shop the guy went through the bags and took what they wanted and I had to bring the rest home. I am too worried to take anything there now. It was stuff they sell too, like jigsaws. He said they had too many.

SorcererGaheris · 08/10/2025 12:00

RandomGeocache · 08/10/2025 11:58

I have no strong feelings about whether people volunteering in the shops should be paid. There are lots of reasons why people want to volunteer in shops and the sector manages OK with a mainly volunteer workforce. I certainly wouldn't continue doing my 4 hours a week if my role pivoted from being on my terms as a volunteer to being on their terms as an employee. As a manager it makes running the shop a huge challenge though.

@RandomGeocache

Exactly - you get a certain level of freedom as a volunteer that you don't get as a paid employee.

You can choose which jobs you want to do and choose not to do roles that don't suit your taste. You can choose your own hours. If you want to take two months off, you can also do that.

SorcererGaheris · 08/10/2025 11:58

Arran2024 · 08/10/2025 11:55

But you think that people should work for free in the shops!!!

@Arran2024

If people are happy to work for free and choose to do so (which is what being a volunteer is) - then why not? Remember, that volunteers do get the benefit of choosing only to do the tasks that they wish to do and can take as much time off as they like. While I try to show up to my shifts as much as possible, if I fancy taking a Thursday or Sunday off, I just let the manager know in advance and tell them I won't be there.

If the charity paid EVERYONE who works in shops, they wouldn't make nearly as much money for the cause.

However, they DO need to pay SOME people (including shop managers) and those that are paid should get decent renumeration. It's why the low pay for charity shop managers is a bugbear for me. They deserve more, for the level of responsibility.

RandomGeocache · 08/10/2025 11:58

I have no strong feelings about whether people volunteering in the shops should be paid. There are lots of reasons why people want to volunteer in shops and the sector manages OK with a mainly volunteer workforce. I certainly wouldn't continue doing my 4 hours a week if my role pivoted from being on my terms as a volunteer to being on their terms as an employee. As a manager it makes running the shop a huge challenge though.

Arran2024 · 08/10/2025 11:55

roundaboutthehillsareshining · 08/10/2025 08:59

Charity chief executives generally aren't on high salaries for their position though. I find this expectation that people should work below the market rate for their skills and expertise, just because it's for "charidee" baffling. If you have the skills, qualifications and expertise to be C-Suite level, then you should expect to be paid a salary commensurate with that. The C-Suite jobs can't be done by just anyone - modern charities are large, complex organisations with organisational needs around corporate finance, HR, cybersecurity, etc etc. The people who manage those areas of expertise deserve to be paid fairly for doing so, just as those people who work in other areas of the charity do so too.

But you think that people should work for free in the shops!!!

SorcererGaheris · 08/10/2025 11:55

RandomGeocache · 08/10/2025 11:32

That's disgustingly low for the manager's wage, especially considering the responsibilities involved.

But there are loads of people on this thread who express ideas about how charity should be, and misconceptions about how much funds raised actually go to the cause. Many people think charity should run on fresh air and goodwill, paying the bare minimum. I'd agree that to attract the best talent (and therefore raise more money through the shops) you need to be paying managers an equivalent salary to a department manager in M&S or similar.

@RandomGeocache

Many people think charity should run on fresh air and goodwill, paying the bare minimum.

Well, those are for the most part ignorant comments. Underpaying staff creates more problems and ultimately is detrimental to the charity overall.

RandomGeocache · 08/10/2025 11:41

The bottom has fallen out of the rag market. https://www.bbc.co.uk/news/articles/cd0nr11myd1o says prices down 73% in 3 years - that's why you don't see those businesses any more doing cash for clothes who used to set up in car parks, because the price is down to 12p per kilo for waste clothes. Your average black bag filled with used clothing is going to weigh 5-6 kg maybe, 10 kg at the very very most. So about a quid a bag to the charity. The rag merchant has to pay someone to drive around the shops or to the supermarket donation bins, pay for van/fuel/insurance, empty the bins or collect the bags, sort the donations, sell the stuff on. It's just not a profitable business model.

The basic issue is that we as a nation are creating far too much waste. People embracing fast fashion and the likes of shitty Shein and Temu. Buying loads of "cute bits" for every trip abroad or night out and then trying to salve their conscience by donating their used tat assuming that someone will want to buy it. Well they won't.

RandomGeocache · 08/10/2025 11:32

That's disgustingly low for the manager's wage, especially considering the responsibilities involved.

But there are loads of people on this thread who express ideas about how charity should be, and misconceptions about how much funds raised actually go to the cause. Many people think charity should run on fresh air and goodwill, paying the bare minimum. I'd agree that to attract the best talent (and therefore raise more money through the shops) you need to be paying managers an equivalent salary to a department manager in M&S or similar.

Auburngal · 08/10/2025 11:16

@SumUp charity clothes bins should be scrapped as encourages fly tipping and doubt any of the stuff inside the bins are sellable. Either because people throw in clothes beyond wearing or people throw things in there for a laugh such a bleach

SorcererGaheris · 08/10/2025 11:15

gamerchick · 08/10/2025 11:10

People have repeatedly said the same stuff on past threads what the problem is and always someone pops up to say they're wrong.

Then we get a thread about charity shops closing down, people are saying why and still they're wrong.

When people sort out their wardrobes and clutter. They absolutely do not give a shit. They just want rid.

@gamerchick

When people sort out their wardrobes and clutter. They absolutely do not give a shit. They just want rid.

I accept that that's true of many (perhaps most) donors, but surely you can see that it's not the case for everyone?

ShanghaiDiva has said that in her experience, there are some donors who do want the charity shop to get a good price for the donation - probably those who actively care about the charity's cause and want to see it do well. I don't see what's unbelievable about there being a proportion of donors (even if only a minority) who do give a shit.

gamerchick · 08/10/2025 11:10

ShanghaiDiva · 07/10/2025 16:43

for some people who shop with us I am sure that’s true, but ime many people who donate have a personal reason for supporting the cause and do want us to achieve a good price for their donations. We also have a lot of gift aiders where I volunteer (42% of our sales are gift aided) and they receive regular updates regarding how much their donations have raised so I do think a good percentage of people do care about us achieving a fair price for their donations.

I volunteer for one of the more expensive chains and we offer a vg selection or products at different price points. Today I sold a Ted Baker jacket for £35, another coat for £25, fashion tops for £3 and some picture frames for £2.50. Am I going to sell the Ted Baker jacket for £5? No. Do we have other jackets at a much cheaper price point? Yes. We cater for a range of tastes and budgets.

People have repeatedly said the same stuff on past threads what the problem is and always someone pops up to say they're wrong.

Then we get a thread about charity shops closing down, people are saying why and still they're wrong.

When people sort out their wardrobes and clutter. They absolutely do not give a shit. They just want rid.

SorcererGaheris · 08/10/2025 11:01

GrannyWeatherwaxsHatpin · 08/10/2025 10:51

The clothing banks near me are often full to over-flowing because they rarely seem to be emptied and/or are flytipping hotspots.

The other alternative is the clothing bins at the tip but the council made the tip appointment-only during covid which, as I don't live particularly near, makes dropping things off at short notice impossible. So sometimes I do just put things in the bin.

On the subject of books, I like to buy second-hand books and the independent charity shops near me are good for this. But when the likes of Oxfam (who I won't support any more anyway after their appalling treatment of JK Rowling) sell books for similar prices to a new one, I'm not paying those prices. I buy from charities selling on Amazon/eBay where the book AND postage still often costs less than Oxfam.

@GrannyWeatherwaxsHatpin

But when the likes of Oxfam (who I won't support any more anyway after their appalling treatment of JK Rowling) sell books for similar prices to a new one, I'm not paying those prices.

How similar are they? Do you mean higher than 50% of the original price?

Personally, I don't think charity shops should sell donated items for more than half of the original price (unless it's, say, a book that was published in 1975 for £2.99) - taking into account inflation, that would be a lot more in today's money.

In the particular Oxfam bookshop that I'm at, the deputy manager told me that they should be priced at a third of the original price - unless they are very new (i.e. released this year) in which the price should be 45-50%.

I realise that is still considered quite steep by many, but I wouldn't say it qualifies as being close to new prices. If there are Oxfam shops that are selling stock, at say, 70 or 75 percent of the original price, that would be far too high.

SorcererGaheris · 08/10/2025 10:53

RandomGeocache · 08/10/2025 09:41

I;ve said it before on these threads but charity salaries across the board are uncompetitive.

The manager's position came up a couple of years ago at the Oxfam shop where I was a volunteer and the district manager encouraged me to apply. I didn't, for a lot of reasons. The salary was about 30p an hour more than minimum wage. I would have been the only paid member of staff in the store, the salary was 35 hours a week and the store was open 52 hours a week. For my just over minimum wage salary I would be responsible for everything - doing the banking, complying with health and safety legislation, getting out of bed at 3am if the alarm went off, training and recruiting volunteers, safeguarding, and that's before you even get to managing donations and hitting targets. It's a LOT. All the time working with a "staff" who don't have to turn up if they don;t want to, and can pick and choose the parts of the role they fancy doing and refuse to do the steaming/till/sorting if it's not their cup of tea.

At the same time there was an advert for a department manager in a large Primark - more money, none of the challenges of volunteer staff, other managers around for support/cover, general manager in the store above you. Obviously anyone wanting a career in retail is going to choose Primark over charity in that situaiton.

@RandomGeocache

That's disgustingly low for the manager's wage, especially considering the responsibilities involved.

I wasn't surprised when Oxfam staff went on strike a couple of years ago. The low pay is really quite abysmal.

I think that some people assume that the role of charity shop manager is an easy job, but the truth is very different. Perhaps it used to be a relatively easy role in decades past when charity shops were perhaps less professionally run. But nowadays the level of responsibility and pressure can be pretty taxing.

GrannyWeatherwaxsHatpin · 08/10/2025 10:51

SumUp · 07/10/2025 16:54

Why not drop them into a clothing bank?

The clothing banks near me are often full to over-flowing because they rarely seem to be emptied and/or are flytipping hotspots.

The other alternative is the clothing bins at the tip but the council made the tip appointment-only during covid which, as I don't live particularly near, makes dropping things off at short notice impossible. So sometimes I do just put things in the bin.

On the subject of books, I like to buy second-hand books and the independent charity shops near me are good for this. But when the likes of Oxfam (who I won't support any more anyway after their appalling treatment of JK Rowling) sell books for similar prices to a new one, I'm not paying those prices. I buy from charities selling on Amazon/eBay where the book AND postage still often costs less than Oxfam.

CrostaDiPizza · 08/10/2025 10:04

@Wakeuplittlebunnies , of a charity shop that helps the buyer get something cheap as well They don't exist to help the buyer get something cheap - they exist to raise funds for the charity.

They get all their stuff for free and they charge ridiculous prices.
They get stuff free but it needs sorting, pricing etc, and a lot of it will not be fit for anything other than binning. That costs money and time. A lot of the staff are not volunteers.
The shops I go to do not charge ridiculous prices.

SheilaFentiman · 08/10/2025 09:55

They get all their stuff for free and they charge ridiculous prices.

But - just like a retail shop - they have costs to cover that aren’t just the goods. Manager salary, heating, lighting, shop rent, security, cleaning, disposal of unsaleable items etc.