Noone picked up my daughter and school didn't ring.

DSL is deputy safeguarding lead and I very impressed a school can guarantee one will be free exactly 10 minutes after school finishes every day to make phone calls!

Sorry, don't know what SBM and DSL are. Is your only task phone calls to irresponsible parents? Do you then tell management that you had to call the parents as they hadn't contacted the school?

What difference would it have made if they’d called you? You’d still have been late anyway. I would appreciate what they did.
I’m sorry you were let down by your sister but YABU.

This isn't what happens here. The parent is always called with an uncollected child or of there's uncertainty.

I don't understand you. The school I work in has a secretary. The child will be given to us in ASC if we have a space. The secretary will make a quick phone call to parent. 9 times out of ten They are just running late and are driving. The secretary is employed until half three.school is fi ished at 3.10. In our schools, policies children under a certain age are not allowed to walk home themselves and must be handed over to an adult or the ASC. If no one is there for them parent is to be contacted no later then 3.20. If parent A fails to answer they call parent B. Then emergency contact 1 and 2.

This.

YOU and your sister let her down, not the school. Arrange proper childcare if you can’t collect your child from school.

Another fucking insane Mumsnet thread with people who live in theory land and don't bother to read.

She's not an irresponsible parent though. She didn't forget her child.

This!!

Very unreasonable. It’s up to you to make sure your child is not forgotten. The school looked after her appropriately and kept her safe. They would have been in touch when club finished.

The school kept her safe which is a lot more than your sister did. You should be grateful that they took care of her when your pick up failed not complaining.

They absolutely did have time to do it. I call after 10 minutes as it's a safeguarding concern. I'm the SBM and the DSL so yup, 10 mins and I'm on the phone like I've said up thread. I also always call the priority contact 1 first unless I've been given explicit instructions not to. Even if sister was coming to collect, if sister isn't there, I call contact 1

Yes, absolutely I would expect a call from school in this situation. Was your daughter aware her aunt was picking her up? What did she tell the teacher when no-one arrived? It honestly sounds like teachers just passed her over to staff running the after school club and left it with them to sort out which is very poor practice.

If you hadn't phoned your sister when you did, you would have had no idea until 5.30pm when aftervschool club ended. I expect your daughter was quite upset when no one arrived to pick her up.

Ask the school what policy is in situations where children are not collected at the expected time, and there is no confirmed booking for after school club and take it from there.

Entirely normal for school to just transition a not picked up kid into after school care. Of course it’s not on them to start calling round the parents to pick them up. Get your sister to compensate you the cost of the after school care. And don’t rely on her again.

They kept her safe, you hav erratic pick up arrangements because of your shifts and they have 250-300 other kids to think of as well.

Do you have any idea how flakey parents are about informing school and ASC about ad hoc arrangements? I've spent hours chasing up parents who didn't turn up through miscommunication or forgetfulness, and those are the ones with no ASC accounts.

We never rang the ones who sometimes went to ASC, we just sent them there and ASC would ring after 5 if no one had turned up for the child (they closed at 6). Otherwise the school office wouldn't have got any work done in the 90 minutes after lessons ended.

10 minutes after school finishes I am often still stood at the gate discussing issues with parents (and waiting for parents to arrive)

Then I will take any children in ASC through to the club - including any not collected - and pass on any messages that need to go home.

Then I would be able to think about phoning parents (as well as everything else I need to do!) but often by the time I get to the office to do that the phone is already in use so you have to wait.

even with the best will in the world it can easily be close on half an hour after official end of the day before it’s possible to start trying to phone around

Are you serious? This isn't a school problem, this is a you problem.

They kept her safe. It wasn’t their fault that she wasn’t picked up on time. 🤷‍♀️

Have you employed staff to sit with nothing else to do but phone irresponsible parents? Though you have said it's the uncollected children that have to be contacted. 😬

Have you read the other responses? At this stage, you could pay it and also send in a thank you message to the school, promising it won’t happen again.

This has nothing to do with the school, you can complain but you don’t have a valid reason to and it won’t be upheld. You being late to collect your child is not necessarily a safeguarding issue caused by the school, as the school ensured the child was safe in the afterschool club. You may still have been charged the fee if they called you, as she may have needed to be monitored for a time before she would be collected therefore incurring costs to mind her.

I reckon your cards will be marked as a problematic person if you do complain, where you’ll find that the school is less easy going with you and much more clinical. You won’t be able to rely on their goodwill for example eg in future, they might charge you for any length of time your children are late to be collected and telling you as such when they give you the call you want.

She has no idea if they call as she didn't give them time to do it. She could be a frequent flyer here considering the amount of different adults picking up the child depending on shifts etc. Also, the sister was a new person picking up her niece. There is no way the child would be allowed to go with, what is essentially, a stranger. If the school had been informed that the sister they had never met was going to pick up the child, they would have her phone number and would have called HER.

DS’ school rang me just after 3:25 when no one picked him up (no one called us to say football wasn’t on after school). He didn’t go to ASC as said would be just over 5 minutes

You must be sitting with nothing else to do then.

I didn't it is our schools policy. What are you on about? Uncollected children need to be contacted after ten minutes.