Noone picked up my daughter and school didn't ring.

Not till 6 o'clock, but possibly later than 4pm. If you're late for a good reason (which op was not), they don't want to start harassing people who might be having some sort of emergency or crisis. The child was cared for and safe which is their first responsibility. Informing parents and guarding their finances is further down the list of priorities

But under your added scenarios their lack of action is even worse.

Clearly there are two issues here, the child wasn't picked up and there was no contact from the family to explain why.

If it had been a car crash or some other bigger issue, the first problem would merely have been deferred until 6 o’clock. Traumatic for the child and very inconvenient for the staff.

@Cantheowneroftheredcorsapleasemovetheircar definitely let the school now! Could
be lack of procedure or just human error.
Either way, good for them to be aware. But no, not complaint-worthy. And your sister will pay the fee, surely?

This was on you to ensure your family collection arrangements are in order. School do exactly the same if a child isn't picked up at our school. They'd ring us if child still at after school club closes. By then a responsible adult should be aware of where their child is, surely? I wouldn't ask your sister to pick her up again.

Schools are really busy places at end of school. Receptionists often finish their day at that time, teachers are busy trying to go home themselves, after school club are making sure kids are safe, they have turned up, and are sorting out snacks/entertainment for them. She was there for 30 minutes before mom rang. That’s no time at all when you’ve got tens of kids to manage with probably two of you working

One hundred percent this. I was forgotten once at school. The thought of it now makes me still so sad for 7//8 year old me. I can still feel that feeling of sadness and being forgotten about, 40 years on.

Several people have asked what the school’s policy on this is but you haven’t replied.

There WILL be a policy on their website about what happens when children aren’t picked up, and I’d be hugely surprised if they weren’t just following it. Ditto re the charge for unscheduled use of the ASC.

You need to read the T&Cs of the services you use before starting internet threads slagging off and threatening to make complaints about the people who actually DID have a plan in place to step up and unexpectedly care for your daughter when your family didn’t.

Do you think they should have left her standing at the gate waiting for you, or perhaps they thought they’d got it wrong and inadvertently not booked her in ASC? Regardless, you would have been charged anyway even if they had phoned you. If you had received a phone call at 3.30, what time would you have been there to pick her up? Who picked her up eventually???

Unbelievable!!! Go to school and pretend to be grateful as you’re obviously incapable of taking genuine responsibility. Or if you do complain you’ll at least give school something to have a laugh about privately

I think your sister should of said something. If she was supposed to pick up the daughter, but after school club is awesome. I loved it as a kid, and my mother let me go to it with my brother and friends.

You are taking the piss!!!! Seriously!! YOU are the only one that is unreasonable and w have reminded your sister the day she was meant to collect your child what time she needed collecting so this don’t happen. And as for the charge thing😳😳😳🙄🙄🙄

I wouldn't complain but I do think they should have rang you when she wasn't down for being in afterschool club so I'd definitely question why this didn't happen and ask that in future you are rang and then say thank you for them being understanding.

I'm confused that people are saying it's fine school didn't contact you! She wasn't booked in for after school club and nobody turned up to collect her. Yes, she was safe but surely school has a responsibility to check someone is coming for her and you're aware of the situation? Yes, you could have been stuck in traffic or at an appointment but I'm still surprised nobody checked... seems I'm in the minority though!

Your sister is the one you should be annoyed with. The school did the right thing - keeping her safe. It was 30 mins. School probably thought you were in traffic. If it was 430/5pm - different story. Get off your soap box - pay the fee and say thank you.

Came here from the Facebook post 😂
Cba to read it all, but from what I've seen, no one has asked what your daughter said.
At my kid's school, I'm pretty sure the first thing they would do is ask the child who was supposed to be picking them up. Just wondering if they asked your daughter and she said she was supposed to be at after school club and school just presumed you forgot to book so didn't think it was as important to ring you ASAP.
I'd still definitely mention it to school that you would appreciate a call if it ever happens in future though, but not as a complaint. Maybe send an email apologising for the late pick up and add in that if it happens in future, if they contact whoever you will be able to arrange for her to be picked up ASAP.

OP you are acting like they left your child outside alone in the freezing cold. No one showed up so they put her in after school club. As she does go to that club they probably thought you forgot to book and pay. They did nothing wrong. Your child was safe and being cared for. You are blaming the school for the errors of your family. That is very unfair. How were they to know she was forgotten? You should have let her teacher know that you were not picking her up and your sister was. The fault is yours you did not give them a heads up.

I have. Doesn’t change my opinion. She needs better childcare arrangements. Imagine being cross that you are charged for childcare when someone steps in at the last minute.

Such entitlement…

I get what you’re saying but it’s for circumstance such as this.

Couldn’t have put it better myself!

Jesus.

Well maybe this will shame your sister into not forgetting next time

that’s if you trust her a next time

as I said previously - remind her in the morning that She is picking up

You clearly have no idea what horrors social services have to deal with if you are suggesting SS involvement over a school pick up mix up.

Don’t be ridiculous! 🤣🥴

We have this. Uncollected children are taken to after school club. We ring if they are not collected by 4:00 (45 minutes after we finish). Parents are billed £5 per 15 minutes. Not many are late after the first time they get billed.

Schools have much bigger issues they are trying to get SS help with than a mix up over pick ups!

FGS can this response just die? They won't phone social services before phoning the parents for the love of god

You were lucky they kept her as they should have phoned SS.

You failed to ensure your child was collected, so there lies the issue you neglected your child and feel guilty so are blaming the school.
Sort out proper childcare for your children.