I’ve just come back from Germany, where I used several trains and the Munich underground. The trains were clean, efficient, on time, easy to use, and filled with nice, friendly, helpful locals.
I get back to the UK and my train is 40 minutes late, is packed, messy. This is not an isolated example - my trains are regularly late and in an absolute state.
Why are the Germans getting this so right and why are we getting it so wrong? Or am I just viewing the German system through rose-tinted specs based on a couple of good experiences?