Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WWYD? Concussion after suitcase fell on my head!

465 replies

UndertheCedartree · 27/09/2025 11:19

Just a thread to get opinions on this and decide what to do.

I was boarding my flight home from Florida on Thursday evening and was just sitting down when a suitcase landed on my head having fallen from the overhead locker. Honestly, the whole experience has been horrible and I feel I've been really badly treated. Being in the US all the Americans keep telling me to sue!

I don't necessarily want to do that but I would like to stop someone experiencing the same. Or I just forget about it and move on. Just interested to hear opinions.

So after it happened they called firefighters (who are paramedics too) to attend. When waiting for this I noticed they had moved my hand luggage off the plane and got my teenage children out of their seats who were both standing there crying. The firefighters came and the airline crew were telling me I have to go to hospital. I asked for some observations to be done and a stretcher brought. They insisted I had to get off the plane. The pilot came out, no empathy atall, just told me to get off the plane or he would call the police! I went with the firefighters and they told me they would have preferred to do observations before moving me but have to do what the airline says.

Anyway they took me to hospital and they said I was ok to fly home the next day. I tried to get in touch with someone to ask for some accommodations to make the flight more bearable as I was in so much pain. I was told I have to speak to 'the airport team' - we arrived at the airport at 11am and there was noone from the airline there. Eventually they came at 1pm but told me they just work on their behalf they can do nothing I need to speak to the airline on the phone/online. Tried numbers, messaging for hours. Eventually I was told they would make sure I was comfortable on the flight with pillows etc. We got on the flight having been up for a day and a half and so uncomfortable from.just sitting on airport seating, I thought I was finally going to be comfortable. When I got on board I asked for a pillow. You would have thought I'd asked for the crown jewels! I was shouted at, told there was only one pillow person customer (not actually a pillow just a small thin cushion) It was a horrible, painful flight and I felt so bad and was so dizzy when I got off the flight I am now in A&E.

They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan. I honestly think they could have taken more care and been much nicer. Wwyd?

OP posts:
Andsoitbeganagain · 28/09/2025 12:32

And this is why, very soon, you'll find that overhead lockers will become a redundant feature on airplanes. Everyone will have to check everything in.

tartyflette · 28/09/2025 12:31

UndertheCedartree · 28/09/2025 11:22

Crew put a lot up too as well as reorganising.

One just about every flight I've been on, mostly BA, cabin crew go up and down the aisles checking that the overheard bins are properly closed. Quite often they are not and they are opened to be rearranged, or bags are given back to the passenger who is told to put it under the seat in front, if that's possible.
If it's not possible I have seen crews take away the item and stow it in a space by the galley.

FlyingUnicornWings · 28/09/2025 12:30

UndertheCedartree · 28/09/2025 12:16

I don't know where my belongings are with insurance details

Where are you now? Where are your children? Am I right in thinking you were taken off the plane straight to a&e in the uk yesterday? You sound very confused and unsure of even basic information. Are your children ok and being looked after?

I agree that you need to get a trusted adult to help you post haste. You don’t sound that able to look after things right now.

Branleuse · 28/09/2025 12:26

sue them. Why wouldnt you?
Its the only thing these companies understand and the only thing that ever makes them change

HungryRedKite · 28/09/2025 12:26

The airline are strictly liable, regardless of fault, so you should submit a claim to them under Article 17 of the Montreal Convention. It’s an international convention so same legal position here and in US.

WLnamechange · 28/09/2025 12:21

UndertheCedartree · 28/09/2025 12:11

Paramed8cs wanted to complete observations. That was correct. Personally I would not have minded my plane being delayed for another human beings health.

Well the pilots experience and the medical advice he will have been getting will have been to get you off the plane and to hospital asap.
You couldn't just lay on a stretcher on a plane for god knows how long.
Ring your insurers ASAP.

notimagain · 28/09/2025 12:20

WLnamechange · 28/09/2025 12:03

The plane has a timed slot, the plane needs to depart. You were taken off the plane and taken to hospital how long did you want treatment on the plane for?
It was a head injury you needed to go to hospital. Your teenagers were stood there crying have you considered all the other people on the plane who wanted to depart. Paramedics took you to hospital that was correct, you've mentioned a CT scan how could they have done that on the plane?

You can renegotiate a slot in circumstances like this but it can mean a considerable delay, it depends..

There's not enough info to really get to the bottom of this, one thing people need to be aware of is whilst the OPs health is the prime concern the airline also has a duty of care and much more to all the other passengers on board.

Sometimes the solution to a problem like this ends as a up balancing act with more than one person not overly happy but for differing reasons.

If there was medical opinion available to the crew that said offload on foot and obs done after that was a safe course of action I can see why that was insisted on.

AngelicKaty · 28/09/2025 12:18

UndertheCedartree · 28/09/2025 12:16

I don't know where my belongings are with insurance details

Do you mean your luggage has been lost due to you being offloaded?
Even so, do you not have email confirmation of your policy?

Luxio · 28/09/2025 12:18

UndertheCedartree · 28/09/2025 12:16

I don't know where my belongings are with insurance details

Do you not have your belongings, you're not really making much sense here and it's quite worrying you seem more concerned with suing them than other more immediate issues such as contacting your insurance, getting the CT results, and paying your medical bills.

Heylittlesongbird · 28/09/2025 12:18

Also I take it your insurance is with your missing luggage. Do you have email confirmation or confirmation of who it was paid to from your bank or credit card?

SwedishEdith · 28/09/2025 12:17

No comment on this incident but about the damage from overhead lockers. The Kegworth air crash, bags falling out of the overhead lockers was one of the biggest causes of injuries.

BBC News - Kegworth air disaster: Plane crash survivors' stories - BBC News
https://www.bbc.co.uk/news/uk-england-leicestershire-25548016?app-referrer=deep-link

Kegworth disaster site

Kegworth air disaster: Plane crash survivors' stories

The Kegworth air disaster in 1989 killed 47 people and left wreckage strewn across the M1. A remarkable number of passengers lived - this is their story.

https://www.bbc.co.uk/news/uk-england-leicestershire-25548016?app-referrer=deep-link

AngelicKaty · 28/09/2025 12:17

UndertheCedartree · 28/09/2025 12:12

I don't know how to get in c9ntact with my insurance company.

You must have received confirmation of your policy, either by email or post. The Claims Dept contact number will be on this confirmation.
Surely you took your policy number and contact details for your insurer with you on holiday? (If not, why not? How would you have contacted them if something dire happened to you or one of your DC?)

Heylittlesongbird · 28/09/2025 12:17

You need to get in touch with an adult friend or family member and get them to ring the insurance company on your behalf. Get them to explain the story so far and ask what to do next.

whataweekImhaving · 28/09/2025 12:16

I’m not a litigious person but in this case I would take it further.

it’s not so much the original accident, but the fact they made no attempt to apologise or make amends.

take it further.

UndertheCedartree · 28/09/2025 12:16

AngelofIslington · 28/09/2025 12:13

Op I think you should stop posting on here and contact your travel insurance.
The fact you can post here should mean you can speak to them.

I don't know where my belongings are with insurance details

OP posts:
postop · 28/09/2025 12:15

AngelicKaty · 28/09/2025 12:11

@UndertheCedartree I'm sorry this has happened to you OP, but you must contact your travel insurers and report the accident details to them. Making a formal complaint to BA and/or suing them is something you can think about further down the line, but your priority now is advising your insurer what's happened, to ensure you don't suffer any out-of-pocket expenses from your US Emergency dept treatment. One of the terms and conditions of your insurance policy is that you notify them promptly of any potentially insured incident and you are already 2.5 days on from it. Do you have any friends or family who can help you access your policy details and phone your insurer today?
Also, have you had the results of the CT scan you had done yesterday in your local A&E dept?

Edited

This. This is what your travel insurance is for and they should have been your first call.
I am sorry - concussion is awful and can last for weeks.

UndertheCedartree · 28/09/2025 12:15

poetryandwine · 28/09/2025 12:05

The 1999 Montreal Convention holds the airline liable for your injuries, OP. You need advice from your insurance company or solicitor about how broadly this can be construed, but the spirit of the treaty is fairly generous. It appears to be a very clear case from what you have described, but IANAL.

I lived in America for some time and I’ve also never heard of wandering out of A&E without providing payment information.

I am sorry this happened, and I hope you and your DC recover quickly.

Would they detain you then? I don't know maybe I wasn't meant to leave. I honestly don't know. I had paperwork.

OP posts:
UndertheCedartree · 28/09/2025 12:14

poetryandwine · 28/09/2025 12:05

The 1999 Montreal Convention holds the airline liable for your injuries, OP. You need advice from your insurance company or solicitor about how broadly this can be construed, but the spirit of the treaty is fairly generous. It appears to be a very clear case from what you have described, but IANAL.

I lived in America for some time and I’ve also never heard of wandering out of A&E without providing payment information.

I am sorry this happened, and I hope you and your DC recover quickly.

Would they detain you then? I don't know maybe I wasn't meant to leave. I honestly don't know. I had paperwork.

OP posts:
AngelofIslington · 28/09/2025 12:13

Op I think you should stop posting on here and contact your travel insurance.
The fact you can post here should mean you can speak to them.

UndertheCedartree · 28/09/2025 12:12

I don't know how to get in c9ntact with my insurance company.

OP posts:
UndertheCedartree · 28/09/2025 12:11

WLnamechange · 28/09/2025 12:03

The plane has a timed slot, the plane needs to depart. You were taken off the plane and taken to hospital how long did you want treatment on the plane for?
It was a head injury you needed to go to hospital. Your teenagers were stood there crying have you considered all the other people on the plane who wanted to depart. Paramedics took you to hospital that was correct, you've mentioned a CT scan how could they have done that on the plane?

Paramed8cs wanted to complete observations. That was correct. Personally I would not have minded my plane being delayed for another human beings health.

OP posts:
AngelicKaty · 28/09/2025 12:11

@UndertheCedartree I'm sorry this has happened to you OP, but you must contact your travel insurers and report the accident details to them. Making a formal complaint to BA and/or suing them is something you can think about further down the line, but your priority now is advising your insurer what's happened, to ensure you don't suffer any out-of-pocket expenses from your US Emergency dept treatment. One of the terms and conditions of your insurance policy is that you notify them promptly of any potentially insured incident and you are already 2.5 days on from it. Do you have any friends or family who can help you access your policy details and phone your insurer today?
Also, have you had the results of the CT scan you had done yesterday in your local A&E dept?

notimagain · 28/09/2025 12:10

It might be worth being aware that there is a possibility that the crew may also have been getting input (via phone) from the airline's own on call medical advisors (usually A&E/ER Physicians) so the firefighter/paramedics might not have been the only medical pros in the loop.

I have to admit I'd find it odd if the captain really insisted the OP was made to leave the aircraft by walking if the firefighters were sure a stretcher was the best option...

ReadAllThePages · 28/09/2025 12:09

Headway might be a useful charity for you. They have their own forum as well. Headway.org.uk

poetryandwine · 28/09/2025 12:05

The 1999 Montreal Convention holds the airline liable for your injuries, OP. You need advice from your insurance company or solicitor about how broadly this can be construed, but the spirit of the treaty is fairly generous. It appears to be a very clear case from what you have described, but IANAL.

I lived in America for some time and I’ve also never heard of wandering out of A&E without providing payment information.

I am sorry this happened, and I hope you and your DC recover quickly.

Swipe left for the next trending thread