WWYD? Concussion after suitcase fell on my head!

If you are now in hospital back in the UK, where are your children? Ask the adult looking after them to contact your insurance and the airline to find your baggage. If you are well enough to post on MN asking for advice if you should sue British Airways, I would think you are probably well enough to check your emails for the Insurance telephone number and policy number.

American Airlines?

100% sue

Agree. All seems a bit OTT.

OP you need another competent adult to look after your kids, identify who your insurance is with, contact your insurance company, and locate your lost luggage. You are obviously not able to think clearly enough to do that right now.

The plane has to keep to a strict schedule. There will have been hundreds of people on board some of whom had connecting flights. The airports are busy especially if you were flying into London. You were potentially injured. Of course they needed you off as soon as possible.

I agree, the fact the op is able to post on Mumsnet whilst so seemingly unwell, along with the fact she was able to access US hospital treatment without knowing her insurance details and then not being able to get in touch with them here is all very strange.
I hope the op is ok but nothing on this thread is making even the slightest bit of sense

This same story was posted on the Disney for Brits Facebook page yesterday - in a similarly confusing way. It seems to have been deleted now. If this is true, you really need to contact your insurance asap. They will be best placed to reimburse you for any costs, cover your medical bills in the US and may also be able to help with any potential compensation claim.

OP, all you need to do is contact your insurance company and take it from there. You must know who they are, you must have emails and documents from them.

Not only that, keep a post it note with policy number and emergency number in your passport and in the passports of all your travel companions, send them by mail to your family members back home (the emergency contacts you have written in your passport) There are so many awful reports of someone unconscious in hospital abroad and nobody knows their insurance details. If you don't make sure someone else can contact your insurers, you put yourself at risk.

This is why I'm doubting the OP. There's no way you could go into a US hospital and paying for it not mentioned.

Insurance is booked online isn't it? Why would it be in lost luggage? There'll be an email or something.

Maybe the bang on the head is more serious that the OP has blanks.

And that will be fine as long as passengers can still take a small for essentials they may need for the flight, like medicine, inhalers etc.
Free. And should fit under the seat.
OP if you don’t have your policy number as long as you can remember the name of your insurers, call them anyway. They can take you through security questions to identify you and find your policy.
You still sound quite unwell, if you’re unable to phone can you get one of your teens to do it or at least help you?

Search your emails. It is important to included your insurer ASAP or they might say they can no longer help

I think it all sounds awful though!! And TBH I think it does sound like the pilot didn't act correctly. He should not have been in a position to force the paramedics to move you before they competed their observations.

A tip for future travel: make sure your insurance details (numbers to ring at the very least) are in your phone.

Then note to self… Prior to any trip the emergency phone number for my insurer goes into my phone and is emailed (with policy details) to my husband and adult children in case they need to act on my behalf.
If you don’t know how to contact your insurance company (do I actually believe that🤫) then what is the point of paying for it. Perhaps you didn’t?

@UndertheCedartree do you not have emails etc on your phone. You would have been sent the policy details. Are you on Mumsnet on your phone?
Are you in a uk hospital now?
You seem very confused op

Have the kids not started school? Who looked after them in ED in Florida?

Oops, sorry. Sunday brain fog.

Did you not get an email with insurance details, can you check your emails on your phone.

Of course the correct thing to do was to get her off the plane, assessed by a Dr on whether she is fit to fly. Why would they take a risk when they are about to depart on a 9 hr+ flight, if she had deteriorated mid flight that's a whole other shit show for the airline, OP and all the other passengers.

Depending on the airline, the hand luggage can be several kilos.

I’m really confused. You were calling and messaging the airline when you were at the airport but you didn’t call your insurance company at this time?

If your memory has been impacted so significantly that you can’t remember what happened at the hospital I’m amazed they said you were fit to fly. How do you not know where your luggage is, presumably you came through baggage reclaim with your children? Did you go home or straight to A&E?

Honestly I can’t understand how you were treated in a us hospital without either paying or giving insurance details