Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WWYD? Concussion after suitcase fell on my head!

465 replies

UndertheCedartree · 27/09/2025 11:19

Just a thread to get opinions on this and decide what to do.

I was boarding my flight home from Florida on Thursday evening and was just sitting down when a suitcase landed on my head having fallen from the overhead locker. Honestly, the whole experience has been horrible and I feel I've been really badly treated. Being in the US all the Americans keep telling me to sue!

I don't necessarily want to do that but I would like to stop someone experiencing the same. Or I just forget about it and move on. Just interested to hear opinions.

So after it happened they called firefighters (who are paramedics too) to attend. When waiting for this I noticed they had moved my hand luggage off the plane and got my teenage children out of their seats who were both standing there crying. The firefighters came and the airline crew were telling me I have to go to hospital. I asked for some observations to be done and a stretcher brought. They insisted I had to get off the plane. The pilot came out, no empathy atall, just told me to get off the plane or he would call the police! I went with the firefighters and they told me they would have preferred to do observations before moving me but have to do what the airline says.

Anyway they took me to hospital and they said I was ok to fly home the next day. I tried to get in touch with someone to ask for some accommodations to make the flight more bearable as I was in so much pain. I was told I have to speak to 'the airport team' - we arrived at the airport at 11am and there was noone from the airline there. Eventually they came at 1pm but told me they just work on their behalf they can do nothing I need to speak to the airline on the phone/online. Tried numbers, messaging for hours. Eventually I was told they would make sure I was comfortable on the flight with pillows etc. We got on the flight having been up for a day and a half and so uncomfortable from.just sitting on airport seating, I thought I was finally going to be comfortable. When I got on board I asked for a pillow. You would have thought I'd asked for the crown jewels! I was shouted at, told there was only one pillow person customer (not actually a pillow just a small thin cushion) It was a horrible, painful flight and I felt so bad and was so dizzy when I got off the flight I am now in A&E.

They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan. I honestly think they could have taken more care and been much nicer. Wwyd?

OP posts:
LondonPapa · 28/09/2025 14:17

UndertheCedartree · 27/09/2025 11:19

Just a thread to get opinions on this and decide what to do.

I was boarding my flight home from Florida on Thursday evening and was just sitting down when a suitcase landed on my head having fallen from the overhead locker. Honestly, the whole experience has been horrible and I feel I've been really badly treated. Being in the US all the Americans keep telling me to sue!

I don't necessarily want to do that but I would like to stop someone experiencing the same. Or I just forget about it and move on. Just interested to hear opinions.

So after it happened they called firefighters (who are paramedics too) to attend. When waiting for this I noticed they had moved my hand luggage off the plane and got my teenage children out of their seats who were both standing there crying. The firefighters came and the airline crew were telling me I have to go to hospital. I asked for some observations to be done and a stretcher brought. They insisted I had to get off the plane. The pilot came out, no empathy atall, just told me to get off the plane or he would call the police! I went with the firefighters and they told me they would have preferred to do observations before moving me but have to do what the airline says.

Anyway they took me to hospital and they said I was ok to fly home the next day. I tried to get in touch with someone to ask for some accommodations to make the flight more bearable as I was in so much pain. I was told I have to speak to 'the airport team' - we arrived at the airport at 11am and there was noone from the airline there. Eventually they came at 1pm but told me they just work on their behalf they can do nothing I need to speak to the airline on the phone/online. Tried numbers, messaging for hours. Eventually I was told they would make sure I was comfortable on the flight with pillows etc. We got on the flight having been up for a day and a half and so uncomfortable from.just sitting on airport seating, I thought I was finally going to be comfortable. When I got on board I asked for a pillow. You would have thought I'd asked for the crown jewels! I was shouted at, told there was only one pillow person customer (not actually a pillow just a small thin cushion) It was a horrible, painful flight and I felt so bad and was so dizzy when I got off the flight I am now in A&E.

They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan. I honestly think they could have taken more care and been much nicer. Wwyd?

By virtue of this being an American flight, happening in the US, you sue. And it seems to be much more serious than you think. I vote sue.

grumpygrape · 28/09/2025 14:12

UndertheCedartree · 28/09/2025 10:57

No. Really not able to think straight to be honest.

I understand, but I think they should be your 'go to' in preference to MN 'experts'.

JudgeJ · 28/09/2025 14:10

youalright · 27/09/2025 13:16

Its all a bit dramatic your teenagers crying and you insisting on a stretcher and a pillow on the flight im sure it hurt but its hand luggage how heavy could it possibly of been. If they discharged you and let you fly home their not massively concerned.

I don't know if you have flown in America but their idea of cabin baggage is a joke, we once watched a man swinging on the edge of the overhead locker to be able to get his huge bag in there. Another flight back to Europe a woman had such an enormous 'cabin bag' that even the cabin crew said she couldn't put in the the overhead and she argued with them that she intended to tour Yurp with just hand luggage. A few of us chuckled, the words Ryanair on our lips.

notimagain · 28/09/2025 14:08

@SugarandSpiceandAllThingsNaice

It is the safest option in an open area where a stretcher can be maneuvered without bumps or other than horizontal but not the safest option to get someone out of a confined space- getting off an aeroplane usually falls in the confined space category,

Interesting point - Over the years working on aircraft I don't I ever saw anyone with a medical problem carried off on a stretcher, the crew/helpers were more likely to use the aircraft wheelchair to get to the door, then transfer to another chair.

Even in a widebodied aircraft (.e.g. A380/777/787) I think it would be tough to almost impossible to get anyone on a traditional stretcher around the cabin furniture and out of the forward doors usually used for boarding and disembarkation.

SugarandSpiceandAllThingsNaice · 28/09/2025 14:02

Emiliachonk · 28/09/2025 13:57

This OP was travelling on a very very tight budget

the OP has extensive and ongoing social worker involvement for both herself and her children.

I mention this because clearly this information feeds in to this thread

So OP is both poor and vulnerable, meaning it highly unlikely that she would have the resources to sue.

TheWytch · 28/09/2025 14:00

After being treated like that I would have no qualms at all about suing them

Emiliachonk · 28/09/2025 13:57

This OP was travelling on a very very tight budget

the OP has extensive and ongoing social worker involvement for both herself and her children.

I mention this because clearly this information feeds in to this thread

SugarandSpiceandAllThingsNaice · 28/09/2025 13:56

UndertheCedartree · 28/09/2025 11:32

When someone cannot walk with a neck/head injury it is the safest option. Hence medics wanting it. My kids are autistic, saw their mum seriously injured and were being treated with hostility - yes, it was too much for them.

It is the safest option in an open area where a stretcher can be maneuvered without bumps or other than horizontal but not the safest option to get someone out of a confined space- getting off an aeroplane usually falls in the confined space category,

My health should have come first not getting us off the plane as soon as possible.

In addition, getting you off the plane quickly and to a hospital was imho the best action for your health and safety.

With respect OP, you are exhibiting symptoms of a mild TBI and so you will not be thinking clearly. Your partner needs to step up and start taking care of you and the insurance paperwork.

Also, be aware you are at higher risk of developing depression as a direct result of the head injury. So flag up any intrusive negative thoughts that emerge to your GP.,

DreamOfTheRarebitFiend · 28/09/2025 13:56

mirrorsandlights · 28/09/2025 13:54

I was once treated in A&E in the States and was also not charged. I gave my details but a bill didn’t follow.

Same. I think we did receive a bill once we returned back to the UK, but it was weeks/months later.

abouttogetlynched · 28/09/2025 13:55

OP, how did you manage to get an ESTA to fly into the States when you have a recent criminal record for theft?
Have you been able to dial the number to call your insurers yet or are you fingers too tired from typing your updates on MN instead?

mirrorsandlights · 28/09/2025 13:54

I was once treated in A&E in the States and was also not charged. I gave my details but a bill didn’t follow.

Theseventhmagpie · 28/09/2025 13:51

Sue, and complain about the Captain’s attitude.

SugarandSpiceandAllThingsNaice · 28/09/2025 13:48

Soontobe60 · 27/09/2025 12:50

The thing to do here is claim off your travel insurance and let them take on any possible litigation.
Im amazed a bag could actually fall on a passengers head if they’re sitting down though as the overhead bins open into the aisle. You must have been very unlucky!

On the bigger planes that do long haul, the overhead bins frequently open directly above a seat.

Major design flaw. Perhaps Boeing will end up paying out!

Tiswa · 28/09/2025 13:46

FaceBothered · 28/09/2025 13:35

I think they're talking about the post a PP mentioned earlier that was deleted from FB.

Not video footage?

Never said I saw the video I just saw a post that basically said the same as the OP in an Orlando facebook group I belong to - was just scrolling through never clicked on it but it is on other media.

and a metal water bottle would certainly do it - ours filled with water are very heavy!

MrsWhites · 28/09/2025 13:43

This is all a bit strange OP, no doubt you have been treated very poorly by the airline but I find it strange that you ‘couldn’t speak properly’ in the hospital in the US but were also cleared to fly. Absolutely no way will an America hospital treat you for free so your details for billing must have been handed over at some point!

You absolutely need to contact your travel insurance - a bill is likely going to be produced at some point plus if you do want to take legal action they will need to know. I’ve got to say it’s a little strange that you either can’t or won’t contact them yet you have the capability to post on here.

This is a lesson to us all maybe to pass our travel insurance details to a relative if travelling with children alone so someone else can help!

MrsPerfect12 · 28/09/2025 13:40

This post is on FB, I seen it yesterday.

How did it fall? Did a hostess knock it or was it another passenger? If another passenger it’s not BA’s fault.

my largest suitcase for holiday is around 20 - 25 kgs max I can’t see how a small overhead case can weight that much.

Emiliachonk · 28/09/2025 13:37

I have just had a look at past threads this OP has started.

Very revealing

FaceBothered · 28/09/2025 13:35

Emiliachonk · 28/09/2025 13:32

Huh? Saw the video of the suitcase falling on the OP.

it was on Thursday and you can’t remember?

and you didn’t think to mention you’d seen footage before now?!

I think they're talking about the post a PP mentioned earlier that was deleted from FB.

Not video footage?

Emiliachonk · 28/09/2025 13:32

Tiswa · 28/09/2025 13:30

I did see it on Facebook on an Orlando group I am on but don’t remember much else

Huh? Saw the video of the suitcase falling on the OP.

it was on Thursday and you can’t remember?

and you didn’t think to mention you’d seen footage before now?!

FaceBothered · 28/09/2025 13:31

Tiswa · 28/09/2025 13:30

I did see it on Facebook on an Orlando group I am on but don’t remember much else

I wonder why it was deleted?

Tiswa · 28/09/2025 13:30

I did see it on Facebook on an Orlando group I am on but don’t remember much else

AngelicKaty · 28/09/2025 13:30

FaceBothered · 28/09/2025 13:22

Kids dad is coming to pick them up.

Over 24 hours after you were admitted to hospital?

How have they managed to eat, sleep, take care of themselves etc?

At 11:19 yesterday morning OP wrote in her opening post "I am now in A&E.
They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan." She's never mentioned she was actually admitted to hospital. Nor has she told us if she's had the CT scan yet or what the result was (despite several of us asking her).
Her kids are teenagers so we can only assume they have some basic life skills.

Toddlerteaplease · 28/09/2025 13:29

timestressed · 27/09/2025 15:32

IMHO your insurance company should have been involved asap. What did they say?

Pretty sure they’d have sorted extra accommodation and another flight when you were fit to fly.

ElectoralControversy · 28/09/2025 13:29

I assume the US has some procedure for admitting people who are semi conscious Hmm

OP may well have given the hospital her credit card and forgotten about it happening

Emiliachonk · 28/09/2025 13:28

AngelicKaty · 28/09/2025 13:26

But could they have handed over yours?

Indeed

i wonder how the op is going to extract herself from that question?!