Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WWYD? Concussion after suitcase fell on my head!

465 replies

UndertheCedartree · 27/09/2025 11:19

Just a thread to get opinions on this and decide what to do.

I was boarding my flight home from Florida on Thursday evening and was just sitting down when a suitcase landed on my head having fallen from the overhead locker. Honestly, the whole experience has been horrible and I feel I've been really badly treated. Being in the US all the Americans keep telling me to sue!

I don't necessarily want to do that but I would like to stop someone experiencing the same. Or I just forget about it and move on. Just interested to hear opinions.

So after it happened they called firefighters (who are paramedics too) to attend. When waiting for this I noticed they had moved my hand luggage off the plane and got my teenage children out of their seats who were both standing there crying. The firefighters came and the airline crew were telling me I have to go to hospital. I asked for some observations to be done and a stretcher brought. They insisted I had to get off the plane. The pilot came out, no empathy atall, just told me to get off the plane or he would call the police! I went with the firefighters and they told me they would have preferred to do observations before moving me but have to do what the airline says.

Anyway they took me to hospital and they said I was ok to fly home the next day. I tried to get in touch with someone to ask for some accommodations to make the flight more bearable as I was in so much pain. I was told I have to speak to 'the airport team' - we arrived at the airport at 11am and there was noone from the airline there. Eventually they came at 1pm but told me they just work on their behalf they can do nothing I need to speak to the airline on the phone/online. Tried numbers, messaging for hours. Eventually I was told they would make sure I was comfortable on the flight with pillows etc. We got on the flight having been up for a day and a half and so uncomfortable from.just sitting on airport seating, I thought I was finally going to be comfortable. When I got on board I asked for a pillow. You would have thought I'd asked for the crown jewels! I was shouted at, told there was only one pillow person customer (not actually a pillow just a small thin cushion) It was a horrible, painful flight and I felt so bad and was so dizzy when I got off the flight I am now in A&E.

They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan. I honestly think they could have taken more care and been much nicer. Wwyd?

OP posts:
kittensinthekitchen · 28/09/2025 15:14

MissSophiaGrace · 28/09/2025 15:12

Why is it you're and not your? God this thread is confusing me on so many levels

It's not

MissSophiaGrace · 28/09/2025 15:12

SafeSex · 28/09/2025 15:09

*you're teenagers

Why is it you're and not your? God this thread is confusing me on so many levels

VickyEadieofThigh · 28/09/2025 15:11

ItsWrittenintheStars · 28/09/2025 14:52

This does not need to be declared on a Visa.

OP I saw the post on FB and I think BA should have at least offered you upgraded seats on the way home so that you could have been comfortable. Deal with your health first and then worry about suing etc.

A conviction for theft (and other criminal convictions) DOES have to be declared when applying for an ESTA:

  • The Question:The ESTA application includes a mandatory question about arrests and convictions for certain crimes, such as those involving theft or serious harm.
SafeSex · 28/09/2025 15:09

youalright · 27/09/2025 13:16

Its all a bit dramatic your teenagers crying and you insisting on a stretcher and a pillow on the flight im sure it hurt but its hand luggage how heavy could it possibly of been. If they discharged you and let you fly home their not massively concerned.

*you're teenagers

blueboocat · 28/09/2025 15:08

Sue. You should be compensated for the awful treatment and injury. Also, they may improve or at least learn an expensive lesson so when it happens again the next person may be treated a bit better. Sorry you and your kids had to go through this.

9inapack · 28/09/2025 15:07

CurlyhairedAssassin · 28/09/2025 15:04

OP, I think I remember from your other posts ther you have some mental health issues. Were you mentally well when you got on the plane? Did you have travel insurance which covered you for those pre-existing conditions?

Did the US hospital know that you left the building or did you just leave at 1am like your Lyft screenshot suggests, without them knowing?

are you worried about being able to pay the hospital bill if your insurance didn’t cover it?

This op won’t have insurance

CurlyhairedAssassin · 28/09/2025 15:06

I think there is possibly a more nuanced situation than it appears.

CurlyhairedAssassin · 28/09/2025 15:04

OP, I think I remember from your other posts ther you have some mental health issues. Were you mentally well when you got on the plane? Did you have travel insurance which covered you for those pre-existing conditions?

Did the US hospital know that you left the building or did you just leave at 1am like your Lyft screenshot suggests, without them knowing?

are you worried about being able to pay the hospital bill if your insurance didn’t cover it?

CleanShirt · 28/09/2025 15:03

UndertheCedartree · 28/09/2025 13:06

I got brought in by ambulance and put straight in a room.

Ab ambulance in the States costs at least $8/900

notimagain · 28/09/2025 15:00

The crew dont make any medical decisions they have to ring through to a company who make the final decision.

Sort of, but in flight the flight crew wouldn't be expected to comply with medical opinion if it conflicted with flight safety (and TBH the on the ground medics that work in this field know that and so usually only offer up recommendations, they don't make the decision).

That said certainly in circumstances described by the OP (States, on the ground, doors open,) the captain isn't in a position or have the authority to tell/order the local paramedics to make a passenger with an injury walk off...if the paramedics really thought a stretcher was absolutely essential for the OP's health they could have insisted on it...

9inapack · 28/09/2025 15:00

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

And started a thread a few months ago about visiting America on an absolute shoe string budget

RandomGeocache · 28/09/2025 14:57

This is all very odd.

If as the OP says she is not out of pocket - her flights were rearranged at no cost, she was not charged for her hospital stay - what is the point of contacting her insurer? They won't care as there is no financial loss. Assuming that is that she bothered to get insurance...

SeptemberNCing · 28/09/2025 14:56

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Yes it was obvious she wanted an upgrade to be more comfortable which is why it’s confusing or even worse worrying that she’s gone from being coherent enough to post all over FB and write a clear OP to being confused and unable to communicate properly as the thread develops.

FrankWelker · 28/09/2025 14:53

This has been posted a couple of times on Facebook. Have those posts been removed? Essentially the same response- why haven’t you phoned your insurer rather than posting on social media.

ItsWrittenintheStars · 28/09/2025 14:52

abouttogetlynched · 28/09/2025 13:55

OP, how did you manage to get an ESTA to fly into the States when you have a recent criminal record for theft?
Have you been able to dial the number to call your insurers yet or are you fingers too tired from typing your updates on MN instead?

This does not need to be declared on a Visa.

OP I saw the post on FB and I think BA should have at least offered you upgraded seats on the way home so that you could have been comfortable. Deal with your health first and then worry about suing etc.

DriveboyDogboy · 28/09/2025 14:50

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

havinalarf · 28/09/2025 14:50

I'm not sure what to think of all this but there is a limit to how long a plane load of passengers should be made to wait whilst someone is seen to for a medical emergency which may lead to hospitalisation. As soon as a passenger has a head injury the airline is going to risk assess that as 'unfit to fly', especially on long haul as the alternative outcome mid Atlantic is much worse.

It sounds like the airline (BA ?!) took an uncaring attitude towards you but it sounds like it was quite a hoo-ha what with crying teenagers and a 'stunned' OP. They could have been nicer but you can't expect endless empathy from a few hundred people wanting to get home. Who's to say how long all that might take?

Contact the airline.

WLnamechange · 28/09/2025 14:49

ChocHotolate · 28/09/2025 14:45

It’s likely that a standard stretcher would not have fitted along an aircraft aisle.
Be prepared for a bill from the ambulance too - ours took 6 months to arrive

Yeah standard stretchers won't fit. The aisle is very limited on space. I had to look into it recently as a member of my family had to fly back with a broken leg and couldn't walk.
The paramedics did the right thing guided by the pilot and the airlines medical advice. The crew dont make any medical decisions they have to ring through to a company who make the final decision.

MrsWhites · 28/09/2025 14:46

steff13 · 28/09/2025 14:40

I don't understand why people are surprised that she didn't have to pay anything at the hospital. You don't pay anything up front at the hospital in the US for treatment. You tell them you have insurance, or you tell them you're self-pay and then they send you a bill later. They don't lock you up until you pay. They treat you and then you leave.

But the OP says she wasn’t asked any details, didn’t pass on her insurance details etc and couldn’t even speak coherently so how will they send on the bill?

I think most people are questioning this rather than suggesting that she would have to hand over cash there and then.

Underblankie · 28/09/2025 14:46

The reason Americans sue is because they also resist government regulation or interference as a point of principle. Rather than companies having to adhere to enforceable standards, as they would in EU, for instance, lawsuits brought by individuals are the mechanism for keeping big business in check.

This is the reason why amounts awarded seem stupidly high - it’s the court’s way of sending a strong message to industry. In reality, people don’t actually see anything close to those sorts of sums as it gets caught up in appeals, massively inflated insurance claims etc.

And then in turn, business uses the media to paint litigants in a negative light, to discourage lawsuits. The elderly woman who sued McDonalds for the medical costs of being scalded by coffee so hot it caused 3rd degree burns in seconds, after 700 similar incidents, is a case in point. She’s remembered for a frivolous lawsuit because they made her look ridiculous in the media.

In a society that doesn’t have in built consumer protections, suing can be akin to civic responsibility as it’s the way you prevent this happening to another person. Not because you’re a chancer but because that’s how the system works.

In your shoes I’d let the insurance company deal. But if you decide to sue, don’t feel you’re wrong to do so.

ChocHotolate · 28/09/2025 14:45

It’s likely that a standard stretcher would not have fitted along an aircraft aisle.
Be prepared for a bill from the ambulance too - ours took 6 months to arrive

nosleepforme · 28/09/2025 14:45

They handled this badly. I’d be mad at that and if you can sue, why not?

steff13 · 28/09/2025 14:40

I don't understand why people are surprised that she didn't have to pay anything at the hospital. You don't pay anything up front at the hospital in the US for treatment. You tell them you have insurance, or you tell them you're self-pay and then they send you a bill later. They don't lock you up until you pay. They treat you and then you leave.

Carodebalo · 28/09/2025 14:39

If and when you have the energy: sue them. (When in Rome, do as the Roman’s do!) Really sorry you had to go through all that. How awful. I hope you’ll feel better soon!

PinkSparklyPussyCat · 28/09/2025 14:39

JudgeJ · 28/09/2025 14:10

I don't know if you have flown in America but their idea of cabin baggage is a joke, we once watched a man swinging on the edge of the overhead locker to be able to get his huge bag in there. Another flight back to Europe a woman had such an enormous 'cabin bag' that even the cabin crew said she couldn't put in the the overhead and she argued with them that she intended to tour Yurp with just hand luggage. A few of us chuckled, the words Ryanair on our lips.

Virgin Atlantic has an allowance of 12kg and that would hurt if it hit you! I was hit in the face by a 5kg medicine ball and that was bad enough.