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Original poster

Boots won’t let my mum pick my prescription

54 replies

Ohffsreallyboots · 25/09/2025 10:53

I work full time an hours bus journey away from work. I was prescribed something yesterday and told I can’t get it sent to the pharmacy closest to my work.

my mum picks up all prescriptions for me and my dad when she’s in town, I’ll pick up when I’m in town etc. never been an issue before.

now they’re saying they can’t let her pick it up as she’s not me?! Then they let her pick up my dad’s.

I actually don’t know what I can do if they won’t let this happen?

OP posts:
CracklingFlames · 25/09/2025 11:03

Course they can! Unless it's a controlled drug but in that case I normally ring to say who is picking it up.

Tagyoureit · 25/09/2025 11:03

Did they say why? If she has picked up prescriptions for you before and can confirm your details then why have they refused?
Did your mum ask?

murasaki · 25/09/2025 11:02

That's odd, I pick up DP's all the time, just need the address and date of birth. Maybe because it's a small local one though, and they know me.

2dogsandabudgie · 25/09/2025 11:01

I quite often collect my husband's prescription from Boots. As long as she can give them your date of birth and clarify address there shouldn't be a problem.