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Dentist said he'd report me

360 replies

Shmee1988 · 24/09/2025 19:14

So, my son is 13, he has adhd and suspected autism (awaiting assessment). Unfortunately his adult teeth have not grown straight at all. Some are almost twisted in his mouth and some have erupted on top of others. He was referred to an orthodontist 3 years ago. The wait list for NHS treatment is loooong and he finally had his first appointment yesterday. He is not thrilled at the prospect of braces but after alot of discussion he has realised its important and ideal to get it all done whilst hes still at school when some of his peers will also have them. The orthodontist did all of the Xrays and said he needs braces and qualifies for this on the NHS. He then turned to my son and said 'would you like braces?' to which my DS replied 'no'. The orthodontist then said he woukd need to see us again in 2 years time as my DS doesn't want braces so he wont fit them. I asked to have a private word with him and explained that part of DS sen is that he is very literal and that when he asked him if he would LIKE braces, he answered the question literally as if he was being asked if he would like to have to have braces and that he was not refusing treatment. He didn't care and told me that I need to start the referral process all over again and that it would be almost 5 years before he can get them fitted on the NHS due to the wait time. I asked him if I could have another word with DS so that son could explain he wasnt saying he wouldn't have them and he said no. He then went on to say that if I bought my son back and he still said he wouldn't like braces, he will report me. I thanked him for his time and left but I was so upset. Ds was upset and now that upset had turned to anger. Is he suggesting that advocating for a child to receive necessary treatment is akin to abuse if the child is anxious about it? Aren't all kids anxious about braces? I want to take this further and complain. Especially as my son will be almost an adult by the time his next appointment comes around. Opinions please? Thanks in advance.

OP posts:
winter8090 · 24/09/2025 20:04

If my kids had their way they wouldn’t have brushed their teeth for 18 years!

Complain to the practice manager.

DancingMango · 24/09/2025 20:04

NotToday1l · 24/09/2025 20:02

Do you mean the dentist is not following the correct consent protocol?

Yes .Exactly that .My reply was far too brief

Newname71 · 24/09/2025 20:03

Littleblueridinghood · 24/09/2025 19:21

I would argue that child with ADHD and ASD probably isn’t gillick competant.

menopausalfart · 24/09/2025 20:03

Our dentist was great. When I phoned to cancel and said I didn't think my daughter would cope with braces, she has DS, they said to bring her in anyway and they'd explain everything to her with my help and we'd go from there. She's had braces now for 4 months and has coped really well. I really should not have underestimated her.

NotToday1l · 24/09/2025 20:02

DancingMango · 24/09/2025 19:36

Retired Dentist here . He isn’t

Do you mean the dentist is not following the correct consent protocol?

Isittimeformynapyet · 24/09/2025 20:01

Littleblueridinghood · 24/09/2025 19:59

@Shmee1988 He really was ready to have them but the dentist didn't give either of us the chance to properly explain.

But he wasn't was he? You said "he interrupted me and told me that I couldn't force him."

That sounds like a "no" to me.

Wrong! It was the dentist who interrupted and said that - not the son 🙄

Terfedout · 24/09/2025 20:00

My son has additional needs, quite similar to yours I suspect. When my dentist referred him, he had to wait quite a long time but that was because they referred him to an orthodontist who specialises in children with SEN. I'm not sure on the protocol to get referred, but that is what you should request. Sadly it means you will have to wait a while, but you shouldn't get these issues next time. He had a lot of extra appointments to go through what would happen, extra help to ensure good hygiene, etc. You've been treated very badly so I'd consider finding another dentist, if that's possible in your area, to request that. Very best of luck.

NecessaryScene · 24/09/2025 20:00

There's a weird irony here in someone asking a figurative question and then being bizarrely literal-minded in their insistence that the response must be figurative, and being unable to accept that it was a literal one...

Littleblueridinghood · 24/09/2025 19:59

@Shmee1988 He really was ready to have them but the dentist didn't give either of us the chance to properly explain.

But he wasn't was he? You said "he interrupted me and told me that I couldn't force him."

That sounds like a "no" to me.

gandeysflipflop · 24/09/2025 19:59

Sera1989 · 24/09/2025 19:38

Surely there are barely any children who are enthusiastic about having braces, or who actively don’t want them but need them medically. What child or adult really wants to have any dental work done? I’d definitely complain, it sounds like this guy is trying to shorten his own waiting list if he’s asking everyone whether they’d like to have invasive work done

This. my teen who is much older at 17 is currently in the process of getting braces fitted on the NHS after a long 5 year wait. She still says she doesn't wants braces but is willingly going ahead because she knows she needs them and wants lovely straight teeth. like you say nobody really wants to have the hassle of braces in their mouth. Im another that also thought maybe its a way he can reduce his NHS patient list.

Baggyit · 24/09/2025 19:58

Disgraceful.
Absolutely complain.
Self report to SS and tell them exactly what he was asked.
Absolutely disgusting behaviour from a dentist that clearly has form.
No child wants bloody braces, they are a dose.
But they are capable of seeing the larger picture and accept they are necessary.

You stated clearly your child has SEN.
I am furious on your behalf.
I really consider what he has done needs reporting to multiple bodies.

I would take it he deliberately threatened you with reporting you, to intimidate and shut you down.

I would be asking specifically onnwhat basis.
He asked would he "like" not "want".

You need to be a completely nousy PITA about this.

So upsetting for you and your son.

Judellie · 24/09/2025 19:57

My son has ASD and goes to a specialist dentist, doesn't sound like this one has a clue. Is it possible to look for a specialist dentist in your area? Some of the facebook parents groups for ADHD etc might know?

LadyLapsang · 24/09/2025 19:57

Sounds like the orthodontist just wanted to get rid of another patient from the NHS waiting list. Worth trying to sort it out now otherwise you will find he will have to pay for private treatment later.

FlockofSquirrels · 24/09/2025 19:57

That is unbelievably frustrating, especially after a long wait.

I would start by acting under the assumption that the orthodontist thought he was practicing appropriate consent protocol but has a piss poor understanding of autism and is shite at recognizing in the moment when he's got it wrong. Contact the practice manager and explain the situation from this point of view, with an attitude that says "I know everyone meant well and this was an honest mistake that I have no doubt you'll be eager to help fix." Either email or call and then send a follow up email referencing the date and time of the call and summarizing what you said. I'd go with some version of "I'm sure this orthodontist was focused on the importance of consent, but not making adjustments for my son's disability has unfortunately kept him from accessing appropriate treatment due to his disability. Here's the background information that was missing and my specific request for how we can fix this."

It's entirely possible that the orthodontist was just looking for a reason to refuse or that the practice will dig their heels in to avoid being wrong about something, but there isn't anything to lose by starting with this approach and it's often far more effective than jumping to the formal complaint stage. You can always escalate when the "Hey, I view us as being on the same team so let's solve this mixup together" approach doesn't work but it's almost impossible to de-escalate and find a cooperative relationship after going the angry complaint route.

DancingMango · 24/09/2025 19:56

Shmee1988 · 24/09/2025 19:37

He isnt what sorry?

Sorry - that was far too brief a reply . The orthodontist is not following proper protocol .
He should be working with you and your son to ensure he ( the orthodontist) properly understands your son’s wishes after you have explained that your son answers questions in a very literal way .
You don’t appear to be coercing your son to undergo orthodontic treatment . From what you’ve posted he can see the benefits of and desires the outcomes of a properly functioning occlusion .

Isittimeformynapyet · 24/09/2025 19:56

Shmee1988 · 24/09/2025 19:44

He didn't ask my DS if he wanted braces. He asked him if he would like braces. The word 'like' to a child who interprets everything literally and at face value is very different to 'will you have braces' or 'woukd you allow me to fit braces' etc. I explained all of this to him whilst ds was out of the room in the hope that the dentist would bring him back in an rephrase the question. He didn't.

I totally get your son. I will never forget when I was about 5 going for tea at a friend's house. Her mum asked me if I liked cucumber and I said "yes". She frowned at me and barked "yes PLEASE!"

My mum explained to a tearful me that people don't always mean the exact thing they say.

I'm still very literal. I don't have a diagnosis.

myrtleWilson · 24/09/2025 19:55

@Littleblueridinghood yes, you were not in the room so you can't universally declare the dentist was following the correct procedure - but you did.

tripleginandtonic · 24/09/2025 19:55

limescale · 24/09/2025 19:31

While the whole appt sounds awful, if there is an indication your son will not engage with the treatment - retainer, bands, taking photos, they will stop treating him. They need to make sure the teenagers are willing and able to care for the braces themselves.

This.

Ponderingwindow · 24/09/2025 19:53

The dentist is discriminating against your son. Anyone with half a brain understands the difference between the questions “do you want braces?” And “do you consent to braces?” A person with ASD of any age will absolutely answer those questions differently.

as an adult with ASD I might say, “i don’t want braces, but i understand that i need them” as a response, but i can’t be imprecise.

postitnot · 24/09/2025 19:53

I think your first port of call is a conversation with the practice manager, explain the situation and ask if there is a different orthodontist that you could have a second opinion appointment with. This might not be the first complaint that they've had about his manner...

CheeseWisely · 24/09/2025 19:52

Jeez Louise the Dentist sounds like a twat. I’m terrified of the dentist but went last week and have two follow up appointments for a deep clean with local anaesthetic. If she’d asked me did I WANT the deep clean then my honest answer would be no too, but I know I need to have it, as your DS does!

dudsville · 24/09/2025 19:52

Definitely contact pals. I'm not saying your son needs it, but for examples of how to communicate, you should look up examples of hie to communicate in capacity assessments.

Senseandsensitivity · 24/09/2025 19:51

Littleblueridinghood · 24/09/2025 19:21

But he is not, is he? The son didnt refuse to consent to treatment, his mum explained he had answered the question literally, "would you like braces". A reasonable professional with a knowledge of how to behave with non neurotypical patients would understand this and adjust, not just refuse to check their understanding.

RawBloomers · 24/09/2025 19:49

That’s shocking, OP. Sounds like disability discrimination. The dentist did not take your DS’s capacity and communications needs into account and did not adjust for them, even after you’d explained the situation in person.

Are there any charities you’re involved with for DC’s ADHD and autism who may be able to help?

TeaBiscuitsNaptime · 24/09/2025 19:48

That's ridiculous. You could report him right back!!