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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel so overwhelmingly sad at the lack of ramps in UK shops and restaurants

62 replies

2024namechanger · 24/09/2025 07:37

Inspired by the other threat (but not TAAT) my teen is a fairly recent full time wheelchair user. On holiday abroad we visited hill towns and the entrance to every tiny shop and kiosk had a ramp. Sometimes the shops were too small to get around once in, and sometimes there was a step within the shop, however my teen could always get in, so felt part of things.

The ease of Europe has really made me look at our nation in a different way. In our town there is one cafe which is accessible - it’s a former chain. Every other cafe has a high step. Almost every shop has a high step. And hairdressers, and nail salons. Meaning that our local town (quaint, no chains) is closed to her and she can’t get simple things like her mono brow waxed.

This isn’t about ‘understanding that our nation is old’ or disabled users needing to understand that they have to call ahead. It is about having a polarised society and it isn’t right. It could be easily addressed with a ramp to every shop. This is cheap to achieve, and is a reasonable adjustment.

Beaches in the UK are inaccessible - there are (I think) 5 accessible beaches. We would have to travel 3 hours to get to an accessible beach-two hours further. Also if you Google accessible beaches in the UK, so many beaches advertise themselves as accessible, but actually they mean step free access to the top of the sand. No means of getting close to the shore so they can sit on the sand with the rest of their family, or actually get in the sea. In France and Spain accessible beaches they are everywhere, and they mean accessible; boarded walks and beach buggies so a wheelchair user can actually get in the sea. And pretty much every walk in nature is inaccessible too. That’s nature, it’s one of those things, but I think it’s important to consider how small the world of a wheelchair user is - when you take away places which could accommodate them easily, they really have nothing left. Just the homes of friends who don’t have townhouses. Or a step. Yes you guessed it, we always host now.

And if you want to roll back even further, our pavements are a nightmare. Massive lack of dropped kerbs (I mean properly dropped. Round here they are lowered but not dropped) and the camber means it’s insanely difficult to push a teen/adult on a wheelchair. Impossible to self propel. Crossings are dangerous - even those designed to be accessible! Not every wheelchair user can travel in a car, not every wheelchair user needs a carer.

So to those posters who thought the other poster should just be calling ahead and ensuring restaurants are accessible - why is the default inaccessibility? Why can’t wheelchair users enjoy a carefree day shopping and then dropping into a nearby cafe for a drink or lunch when they tire? Why do wheelchair users have to awkwardly enquire whether there is a ramp?

Hopefully this hasn’t come across as a rant. I don’t mean it to be. I just wanted to share some of my observations as newly into the world of disability, in the hope that it makes some able bodied people think.

OP posts:
Backat · 24/09/2025 08:01

Yeah it’s very unfair OP.

This is very eye opening. It’s not something I really think about as much as I should tbh, but now and again I do notice a lot of inaccessibility generally in the UK including at train stations.

I worked for this Christian charity years ago and they were having these meetings for disabled people and friends at churches/buildings that were inaccessible. They got really defensive when wheelchair users pointed it out.

soupyspoon · 24/09/2025 08:01

TakeMe2Insanity · 24/09/2025 07:56

What always amazes me is in Madrid, they said they’d be inclusive and added small lifts to ALL stations. Prams, wheelchairs can get around. London they built a new section of Waterloo station and it didn’t occur to them to build a lift! Honestly its so unfair on people who need a lift.

I know Madrid very well and they dont have lifts to all stations at all. It was a nightmare when we went one time and I had really poor mobility, lots of stations where you can get on with a lift, particularly further out out town and then the station you want to get off doesnt have one. Or not working as with Sol quite a lot of the time.

And dont even think about accessibility if theres a big do on like at Easter or other celebrations.

zazazooms · 24/09/2025 08:01

Ignore the YABUs by the way. They are probably the same people that think Teump is a reliable medical information source 😀.
I completely agree having lived with a wheelchair user. Its actually shocking how it hasn't improved at all. Supposedly much less developed countries are far better than we are.
They even removed tax incentives (reduced VAT) on costs to make buildings accessible as few years ago. There are virtually no grants available to help with making buildings accessible (though there are to green up public buildings - which is good but there should be both).

Octavia64 · 24/09/2025 07:59

Nerja in Spain has a fully accessible beach.

Playa de Burriana.
multiple ramps down to the sand. Concrete walkways down to the sea every 50m or so. Proper disabled toilets with space to get a wheelchair in.

https://www.tur4all.com/resources/playa-de-burriana-1

bloody amazing.

Playa de Burriana

Burriana beach belongs to the municipality of Nerja. This beach has a shaded area and support material (amphibious chair). The access walkways are in good condition, although they are not close to the entrance to the water. This text was automatically...

https://www.tur4all.com/resources/playa-de-burriana-1

TakeMe2Insanity · 24/09/2025 07:56

What always amazes me is in Madrid, they said they’d be inclusive and added small lifts to ALL stations. Prams, wheelchairs can get around. London they built a new section of Waterloo station and it didn’t occur to them to build a lift! Honestly its so unfair on people who need a lift.

soupyspoon · 24/09/2025 07:53

Where did you visit in Europe because Ive always seen it as being far less accessible than here. In particular toilets, given they barely have any functioning ones, either public or in cafes (see my other thread)

DeceivingLooks · 24/09/2025 07:52

That’s awful. I confess I took access for granted until I had a pushchair and then I saw how difficult even that was. And of course it’s much much harder for a wheelchair user moving around themselves. If everyone had to use a wheelchair for a day, I suspect we would design our world differently.

Gizlotsmum · 24/09/2025 07:52

I thought all shops etc had to be accessible ( I know some places have a temporary ramp as they can’t install permanent ones) How that works in practise I don’t know. I do think everyone should spend time with people with limited mobility to fully understand the challenges ( I have had my eyes opened due to doing this). I admit I didn’t fully appreciate how hard it could be…

Ddakji · 24/09/2025 07:49

Disability rights always seem to be bottom of the pile - can’t be fixed by flags, lanyards or mindless mantras, I suppose.

I hear you, OP.

Is this a campaign @mnhq could get behind, I wonder.

Radiatorvalves · 24/09/2025 07:48

I went to a lovely pub in the Cotswolds recently with MIL in a wheelchair. Old pub, steps etc. They produced a portable ramp that worked brilliantly. I didn’t take details but he said they were not expensive and we might want to look into getting one.

Not saying that people should have to - unless they want to, but give it’s a cheap and temporary option you’d think more businesses might use such a ramp. It folded up into a sort of briefcase shape.

Twistedfirestarters · 24/09/2025 07:42

I completely agree and I'm glad you shared your observations. It's a shame the opening post of that thread derailed it so badly because the point was a good one. I can't imagine being unable to access such basic places as shops and restaurants. I take it completely for granted. Are there any organisations campaigning for better access? I'd like to support them if there are.

Sirzy · 24/09/2025 07:41

I refuse to shop in card warehouse because of how badly designed the shops are making them impossible to navigate with a wheelchair (or pram!)

I am intrigued where these accessible utopias are though! When we have been abroad we have generally found it much harder than in the U.K.

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