Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Should I tell Tesco I basically stole £300 from them?

370 replies

loamy · 19/09/2025 20:25

Just checked my banking app and had around £300 more than I was expecting. Turns out that one of our shops was cancelled by dh but it still showed up for delivery. Husband wasn’t in so son accepted the order AND we got the refund. So it’s actually funny because our texts shows us getting our wires crossed. Husband thought I had unilaterally decided to reorder. He asked “so you did decide to do the shop in the end” and I answered in the affirmative as I very coincidentally happened to go into M and S for some bits my daughter wanted to try. And it was that I thought he was referring to. I thought her was being sexy cause dd went a bit overboard with the cookies, dips etc

Anyway, it’s been about three weeks. I guess this has slipped through.

Wouls you tell Tesco? I’m surprised that the idea of being sneaky flashed in my mind.

It was a pricier shop as DH ordered a few nicer bottles of wine to enjoy for a family event.

OP posts:
GarlicPint · 20/09/2025 00:13

CanSeeClearlyNowTheRainHasGone · 20/09/2025 00:06

When insults replace conversation and debate the world becomes a darker place.

To answer your question: law

I didn't read the whole thread of comments - Tesco sent an unwanted order. Are you saying OP's legally obliged to pay for it? Surely not.

I once managed to get a judgement against a telecoms company that was suing me for a service I'd said I didn't want but which, unknown to me, they had provided anyway. That must be right, otherwise sellers would just send us stuff and we'd have to pay whether we'd asked for it or not.

TheGreatWesternShrew · 20/09/2025 00:07

No. They’ll just make it weirdly complicated somehow. If their system isn’t efficient it’s their fault.

GarlicPint · 20/09/2025 00:06

autienotnaughty · 19/09/2025 21:05

Small business I would. Tesco I’d take the win.
Next once didn’t take payment for my sons suit and just charged me for a carrier bag. Never said a word.

I wouldn't do it to a small business, either - but it wouldn't happen with a small business. Their orders would be processed by a human, who would match up the orders with the payments.

Humongous companies economise on labour by installing automated systems. The humans on the ends of the tech have to fit with the system, they can't use initiative or make last-minute adjustments. In your case it looks like the 'fulfilment' part of the system worked faster than the 'cancellation' part. That's a tech error, not a human one. You owe the tech nothing.

You cancelled an order. Tesco sent the order. It's perishable, you can't send it back. Christmas came early!

CanSeeClearlyNowTheRainHasGone · 20/09/2025 00:06

AliceMaforethought · 19/09/2025 23:57

What do you teach? 'Kowtowing, forelock tugging and bootlicking for dummies'?

When insults replace conversation and debate the world becomes a darker place.

To answer your question: law

CanSeeClearlyNowTheRainHasGone · 20/09/2025 00:04

searchinghere · 19/09/2025 23:36

No it doesn’t. OPs situation would not be classed as theft under the theft act, in the UK it is not illegal to keep unsolicited deliveries.

These are not unsolicited goods which has a very specific meaning. These are goods the OP solicited, then apparently cancelled, but the retailer duplicated by sending anyway.

In the UK, you can usually keep items sent to you by mistake if they are considered unsolicited goods, meaning you didn't order them at all. However, if the item was meant for someone else, or if your own order was duplicated or arrived with extra items, the retailer still owns the item, and you have an obligation to inform them. Contacting the sender is always recommended, as they may let you keep the item as a gesture of goodwill.

samarrange · 20/09/2025 00:02

This thread is like Mumsnet bingo.

AliceMaforethought · 19/09/2025 23:57

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:54

What she did is neither legally nor morally theft.

If you can't even begin to understand why this is wrong then I can't help you. Even first year's that I teach can understand these principles.

What do you teach? 'Kowtowing, forelock tugging and bootlicking for dummies'?

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:54

AliceMaforethought · 19/09/2025 23:48

You're talking absolutely gobbledegook. Just sheer moonshine. I don't even understand what point you're trying to make, but I can assure you that none of your analogies are remotely relevant to the OP. What she did is neither legally nor morally theft.

What she did is neither legally nor morally theft.

If you can't even begin to understand why this is wrong then I can't help you. Even first year's that I teach can understand these principles.

AliceMaforethought · 19/09/2025 23:51

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:49

I give up with you.

You cannot follow a train of thought clearly elucidated about how thoughts lead to deeds and how ignoring the rules for certain victims leads to some really bad consequences.

All you have done is scream troll.

Congratulations on not understanding the concept of the slippery slope.

You cannot make a lucid argument to save your life. Keep bootlicking, I hope it works out for you!

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:49

AliceMaforethought · 19/09/2025 23:33

Why the fuck are you comparing the violence which is gay bashing and racism to someone not paying for an unsolicited Tesco shop? You cannot be for real. Either you are trolling or you are incredibly stupid. I have to assume the former.
.

I give up with you.

You cannot follow a train of thought clearly elucidated about how thoughts lead to deeds and how ignoring the rules for certain victims leads to some really bad consequences.

All you have done is scream troll.

Congratulations on not understanding the concept of the slippery slope.

AliceMaforethought · 19/09/2025 23:48

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:43

You are intent on just ignoring the principle.

Both cash in a wallet and groceries have value. The goods (wine bottles) were not perishable though actually it doesn't matter whether they are or not - so you are trying to obfuscate.

The OP enjoyed (in the legal sense) the goods and permanently deprived Tesco of the opportunity to remedy their mistake. If they had just dumped them on the street that would be different.

Tesco are not entitled to receive their goods in perfect condition (as might be the case for a consumer refund) so it doesnt matter if they're perished or not.

The law permits people and companies to make mistakes - we are all fallible - and has rules about how those mistakes may be reversed.

So if the postman delivers you a gold chain intended for someone else - you are not allowed to just keep quiet and keep it.

You're talking absolutely gobbledegook. Just sheer moonshine. I don't even understand what point you're trying to make, but I can assure you that none of your analogies are remotely relevant to the OP. What she did is neither legally nor morally theft.

mjf981 · 19/09/2025 23:47

I wouldn't. Their mistake. Enjoy the win.

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:43

AliceMaforethought · 19/09/2025 23:25

Your analogy is nonsensical. How can you compare perishable groceries to a wallet!?

You are intent on just ignoring the principle.

Both cash in a wallet and groceries have value. The goods (wine bottles) were not perishable though actually it doesn't matter whether they are or not - so you are trying to obfuscate.

The OP enjoyed (in the legal sense) the goods and permanently deprived Tesco of the opportunity to remedy their mistake. If they had just dumped them on the street that would be different.

Tesco are not entitled to receive their goods in perfect condition (as might be the case for a consumer refund) so it doesnt matter if they're perished or not.

The law permits people and companies to make mistakes - we are all fallible - and has rules about how those mistakes may be reversed.

So if the postman delivers you a gold chain intended for someone else - you are not allowed to just keep quiet and keep it.

MumWifeOther · 19/09/2025 23:41

This reply has been deleted

Post withdrawn at author's request

Also this lol

and we actually have people making every excuse under the sun for why they need to rise their prices the way they do (they don’t.)

searchinghere · 19/09/2025 23:36

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:30

Theft Act 1968 disagrees with you.

I don't know what i can say if you want to ignore primary legislation.

No it doesn’t. OPs situation would not be classed as theft under the theft act, in the UK it is not illegal to keep unsolicited deliveries.

MumWifeOther · 19/09/2025 23:36

loamy · 19/09/2025 20:25

Just checked my banking app and had around £300 more than I was expecting. Turns out that one of our shops was cancelled by dh but it still showed up for delivery. Husband wasn’t in so son accepted the order AND we got the refund. So it’s actually funny because our texts shows us getting our wires crossed. Husband thought I had unilaterally decided to reorder. He asked “so you did decide to do the shop in the end” and I answered in the affirmative as I very coincidentally happened to go into M and S for some bits my daughter wanted to try. And it was that I thought he was referring to. I thought her was being sexy cause dd went a bit overboard with the cookies, dips etc

Anyway, it’s been about three weeks. I guess this has slipped through.

Wouls you tell Tesco? I’m surprised that the idea of being sneaky flashed in my mind.

It was a pricier shop as DH ordered a few nicer bottles of wine to enjoy for a family event.

  1. it‘s their mistake
  2. they’re hardly going to go out of business for this
  3. I’ve never forgiven the big supermarkets for being able to stay open - sell clothing, sell homeware, sell plants, sell whatever the f they wanted and certainly not essential items, while small businesses were forced to close during Covid.
  4. fuck them
AliceMaforethought · 19/09/2025 23:33

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:28

I agree about Tesco business model.
I avoid them like the plague and would encourage others to do so.

But I still find the concept of "it's ok to steal from people we don't like" to be worrying.

Isn't that the abhorrent thought process that made gay bashing and racism acceptable in the 60s?

Could that thought process, if continued, take us back to those dark times?

Why the fuck are you comparing the violence which is gay bashing and racism to someone not paying for an unsolicited Tesco shop? You cannot be for real. Either you are trolling or you are incredibly stupid. I have to assume the former.
.

McSteamyorMcdreamy · 19/09/2025 23:33

So we've likened a technical error to sexual assault and now to homophobia and racism.

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:30

McSteamyorMcdreamy · 19/09/2025 23:26

@CanSeeClearlyNowTheRainHasGone

It's NOT stealing!!! It literally isn't! Why are you so hell bent on doubling down on something that hasn't happened?!

Theft Act 1968 disagrees with you.

I don't know what i can say if you want to ignore primary legislation.

searchinghere · 19/09/2025 23:30

You can’t return perishable goods and Tesco cannot legally demand money for the unwanted, unsolicited goods they wrongly delivered. So there’s no theft here.

afuckinggoat · 19/09/2025 23:30

lifeonmars100 · 19/09/2025 20:58

But you didn't steal it, you did not go into one of their stores and stuff £300 worth of products under your coat and in your pockets and then leg it out of the door. You cancelled it, they did not update their system and the order turned up, there was no intention on your part fo defraud Tesco. Technically it is theft because you have not paid for the things but I would have no qualms abotu keeping the stuff as they should have better processeses . , They are a massive company who made £2.3 billion in profits last financial year, it is not like a small independent business who would be really affected by such a loss.

I'm so sorry to derail the thread with something so unrelated, but my curiosity cannot overcome the peculiarity of the way you have spaced your post, @lifeonmars100
Is your keyboard broken? I must know the answer.

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:28

babyproblems · 19/09/2025 23:23

@CanSeeClearlyNowTheRainHasGone i think what the responses on this thread highlight actually is the general sentiment towards Tesco is that (generally) people see them as being greedy / undeserving of their £300 back. But most posters probably still shop there very regularly. Why? Because they don’t have another easy alternative.. well that’s what Tesco have created - little to no competition that’s as convenient to them. They’ve done that by keeping their costs as low as they can and expanding as much as they can. There’s a few big things they have / do in their business model that are dire for the rest of us:

  • plastic & packaging. Can you imagine the quantities all over the UK in houses and their shops, from products just bought at Tesco?? Why- so they can transport more and more efficiently (cheaper- for them).
  • pressure on farmers to sell and produc at lower and lower cost. This is having a knock on effect over time of reducing the variety of foods produced by farmers so we, as a population, are eating a less varied diet as time goes on. (Did you know to get the same nutrients from an apple in 1950, today you’d have to eat 10 of them??)
  • they prioritise food that transports easily and lasts - not the food that actually keeps us all healthy.

The low pay of staff is another reason I think they generally are not really a force for good. It normalizes this and allows other similar businesses to follow suit.
Of course Tesco are not the only ones guilty of the above within their business model.
However I think at the size they are; they could be a lot more responsible and be a better force for good in the industry.
Maybe if these things weren’t so, there would be more people here (customers aswell!) saying the money should be paid back…

I agree about Tesco business model.
I avoid them like the plague and would encourage others to do so.

But I still find the concept of "it's ok to steal from people we don't like" to be worrying.

Isn't that the abhorrent thought process that made gay bashing and racism acceptable in the 60s?

Could that thought process, if continued, take us back to those dark times?

McSteamyorMcdreamy · 19/09/2025 23:26

@CanSeeClearlyNowTheRainHasGone

It's NOT stealing!!! It literally isn't! Why are you so hell bent on doubling down on something that hasn't happened?!

AliceMaforethought · 19/09/2025 23:25

CanSeeClearlyNowTheRainHasGone · 19/09/2025 23:23

If you look back at my previous posts you will see why it falls under the Theft Act.

Tesco could not demand payment for goods the OP didn't want but that doesnt entitle her to retain them.

It's the analogy of someone dropping their wallet (by accident) and you pocketing it without making any attempt to remedy the situation. Once you intend to permanently deprive someone of their property without paying for it then you're in that realm whether its cash or groceries.

Personally I find it amazing that OP doesnt just talk to them. If they charge her it's what she was prepared to pay anyway, if they gift it to her than all is good.

It's just the convoluted reasoning of why "it's only fair" to steal that's done my head in tonight.

Your analogy is nonsensical. How can you compare perishable groceries to a wallet!?

Sarnpark · 19/09/2025 23:24

This reply has been withdrawn

Post withdrawn at author's request

Swipe left for the next trending thread