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Should I tell Tesco I basically stole £300 from them?

370 replies

loamy · 19/09/2025 20:25

Just checked my banking app and had around £300 more than I was expecting. Turns out that one of our shops was cancelled by dh but it still showed up for delivery. Husband wasn’t in so son accepted the order AND we got the refund. So it’s actually funny because our texts shows us getting our wires crossed. Husband thought I had unilaterally decided to reorder. He asked “so you did decide to do the shop in the end” and I answered in the affirmative as I very coincidentally happened to go into M and S for some bits my daughter wanted to try. And it was that I thought he was referring to. I thought her was being sexy cause dd went a bit overboard with the cookies, dips etc

Anyway, it’s been about three weeks. I guess this has slipped through.

Wouls you tell Tesco? I’m surprised that the idea of being sneaky flashed in my mind.

It was a pricier shop as DH ordered a few nicer bottles of wine to enjoy for a family event.

OP posts:
grumpygrape · 20/09/2025 09:33

TammyJones · 20/09/2025 02:13

Agree completely
Very eloquently put
Surely people can see this.

Apparently some people can't.

I think some people can't understand the concept of theft by finding.

NamelessNancy · 20/09/2025 08:28

itsAforapple · 20/09/2025 08:17

I would t bother, they won’t care. They delivered entirely the wrong delivery to us and when I rang them they told us to keep it and sent ours too!

Exactly. It's their error so they cannot expect payment. Food cannot be collected and resold. No point whatsoever OP spending any time trying to rectify their mistake when there is nothing to be done either way.

itsAforapple · 20/09/2025 08:17

I would t bother, they won’t care. They delivered entirely the wrong delivery to us and when I rang them they told us to keep it and sent ours too!

welshgirl2025 · 20/09/2025 08:01

normally I am a very honest person and if this were a small family owned shop i would say yes but as it is Tescos no I would not tell them. They make enough profit out of us as it is and every week their prices are increasing.

PersephoneParlormaid · 20/09/2025 07:56

It happened to me several weeks ago. I cancelled the order but it still turned up. I assumed they’d take the money, but they didn’t, so that’s on them.

TammyJones · 20/09/2025 07:55

Catsruledogsdrool1 · 20/09/2025 07:47

I’m astonished at how many people wouldn’t do the right thing and call up to explain what happened. The shop was cancelled and yes Tesco shouldn’t have delivered but this could have also been avoided by simply not accepting the delivery? I get it was the teenage kid accepting it but either they were expecting it (as in they were told this would happen) or they were careless by not checking. If I wasn’t home and massive delivery shows up my kids would be calling to ask (because I’d usually be in for a delivery or tell them to ensure they know what to do).

Both parties to blame here IMO. Sincerely hope OP grows a conscience.

THIS
And my kids would be the same.

TammyJones · 20/09/2025 07:53

NamelessNancy · 20/09/2025 07:49

As for the argument "OP can obviously afford it" I have no words. Would it be OK for a business owner to deliver, unsolicited, goods to expensive houses on the grounds the owners could clearly afford it?

The OP owes Tesco nothing for their error. Neither her money, nor her time.

But people are saying Tescos can afford it - so can op.
my shopping today won’t be anywhere near £300

TammyJones · 20/09/2025 07:51

NamelessNancy · 20/09/2025 07:40

Totally different. You ordered the wine, OP cancelled the delivery. It would have been more analogous if the waitress had mistakenly brought you and poured a £150 bottle of wine instead of the £18 one you ordered. Would you be clamouring to pay for it? I wouldn't!

The restaurant only had cheap bottles - I certainly would have noticed something expensive
Then again I would have noticed a £300 addition in my bank pretty quickly
Infact I did once get overcharged by Tescos once and they rectified Straight away.
I have always believed in being straight / honest with people and have found it ti have put me in good stead all my life.
But each time their own I suppose.
The people who would pull a stunt in like op, in real life, and I don’t know many , you wouldn’t touch with a barge pole.
2 of these type of people actually got sacked - it’s just crossing the line.

NamelessNancy · 20/09/2025 07:49

As for the argument "OP can obviously afford it" I have no words. Would it be OK for a business owner to deliver, unsolicited, goods to expensive houses on the grounds the owners could clearly afford it?

The OP owes Tesco nothing for their error. Neither her money, nor her time.

Catsruledogsdrool1 · 20/09/2025 07:47

I’m astonished at how many people wouldn’t do the right thing and call up to explain what happened. The shop was cancelled and yes Tesco shouldn’t have delivered but this could have also been avoided by simply not accepting the delivery? I get it was the teenage kid accepting it but either they were expecting it (as in they were told this would happen) or they were careless by not checking. If I wasn’t home and massive delivery shows up my kids would be calling to ask (because I’d usually be in for a delivery or tell them to ensure they know what to do).

Both parties to blame here IMO. Sincerely hope OP grows a conscience.

NamelessNancy · 20/09/2025 07:40

TammyJones · 20/09/2025 07:18

This reminds me of a night out years ago.
4 us had a meal and waitress forgot to add the cheap bottle of wine to our bill.
I noticed and told the waitress

The wife of the other couple, was practically in tears , when she realised she hadn’t got away with it (£18.00 in today’s money).
I was confused. We’d had a great night. We’d enjoyed the wine.
The waitress would have been in big trouble.
Never realised that so many people had this mind set.
At the end of the day , it didn’t belong to the op.
if she could afford an a shop of £300, she’s not stapped fir cash, so is this just greed?
Either way telling Tesco is the right thing to do ….. and they probably would have said ‘keep it’ anyway.

Totally different. You ordered the wine, OP cancelled the delivery. It would have been more analogous if the waitress had mistakenly brought you and poured a £150 bottle of wine instead of the £18 one you ordered. Would you be clamouring to pay for it? I wouldn't!

TammyJones · 20/09/2025 07:18

This reminds me of a night out years ago.
4 us had a meal and waitress forgot to add the cheap bottle of wine to our bill.
I noticed and told the waitress

The wife of the other couple, was practically in tears , when she realised she hadn’t got away with it (£18.00 in today’s money).
I was confused. We’d had a great night. We’d enjoyed the wine.
The waitress would have been in big trouble.
Never realised that so many people had this mind set.
At the end of the day , it didn’t belong to the op.
if she could afford an a shop of £300, she’s not stapped fir cash, so is this just greed?
Either way telling Tesco is the right thing to do ….. and they probably would have said ‘keep it’ anyway.

TammyJones · 20/09/2025 07:04

Mumtobabyhavoc · 20/09/2025 03:59

I find it weird that you insist on writing essays here droning on and on ad infinitum about the same point. 🤔

Hardly an assays…. Make complete sense.
Op took something that did not belong to her.
yes it was a mistake, but if Tesco , mistakenly took £300 , and op didn’t realise for 3 weeks, she’d want it back.
Tesco wouldn’t say ‘well she’s well off, I’ll just keep it’ would they?

Comtesse · 20/09/2025 06:01

CanSeeClearlyNowTheRainHasGone · 19/09/2025 22:56

No. I can see why people might choose to think that.

But I think laws are.meant to protect us all, from contract law to criminal law.

My point is that a lot of people are wriggling around trying to justify something that is wrong (Tesco are nasty, Tesco make too much money, it's karma, etc).

And yet we would be (rightfully) livid if men went "her skirt was short", "she sh*gged all my mates" "it was only a bit of fun".

I chose an offence that I thought MNers might relate to, and therefore make them think.

It seems some people can hold two opposing views at the same time 😥

This is very far from a winning argument. Please stop digging.

GimmieABreakOr3 · 20/09/2025 06:00

£300 is significant… if it was £80 maybe not but for me that amount is a lot.

WhereDidSummerGoAgain · 20/09/2025 05:38

Tesco isn't "people". Tesco is a massive profit making enterprise that has ethically dubious practices in agriculture, animal products, climate change, company ethos, cotton sourcing, dairy welfare, hen welfare, packaging, tax, and workers. It is responsible for driving independent companies out of business and serious exploitation of workers in its supply chain.

Yes, we absolutely should use our own judgement and not blindly go along with the law.

We are looking at possible future with a far right, racist party taking power in this country. If that happens I certainly hope people will use their own judgement about things and not just blindly follow "the law" as if it's the same thing as morals. It isn't.

We should treat people the way we want to be treated, and yes it's morally wrong to steal from a person even if you don't like them in most circumstances.

But corporations are NOT people.

WhereDidSummerGoAgain · 20/09/2025 05:18

Jimmyneutronsforehead · 19/09/2025 21:26

But you've not stolen. You requested a cancellation of an order and they delivered it anyway.

Legally under the consumer contracts regulations 2013 and the consumer rights act 2015 if a contract is cancelled and the seller still delivers the goods these are seen as unsolicited goods.

You're a. Not obliged to pay for them b. Don't have to make any special effort to return them, even if you decide to let Tesco know and c. If Tesco want the shopping back they have to organise collection at their own cost.

Tesco aren't a small business, they should know their obligations under the consumer laws and if they've delivered an order that a cancellation was requested for anyway that's on them not you.

Interesting!

So all those who are saying it's legally stealing are wrong, it's Tesco who are in the wrong according to the law.

Mumtobabyhavoc · 20/09/2025 04:42

TeddySchnauzer · 20/09/2025 04:07

Even it was their error, stuff like this is why prices are going up so much!

Erm,

"AI Overview

+5

"Grocery price increases in the UK are caused by several factors, including the ongoing effects of extreme weather on crop yields and global supply chains, the lingering impact of the war in Ukraine, and increases in production costs such as labour and government-mandated wages. Additionally, post-Brexit non-tariff barriers, such as increased border checks and paperwork for imports, continue to raise costs for producers and retailers.

Supply and Weather:
Extreme weather:Droughts and poor harvests, both domestically and globally, have significantly reduced crop yields and driven up the value of goods like oats, coffee beans, and cocoa.

Global supply chains:Events like the war in Ukraine have disrupted supply chains, impacting the availability and cost of various food items.
Production Costs:
Labour costs:Increases in the National Living Wage and National Insurance Contributions are being passed on to consumers through higher prices.
Regulatory changes:Upcoming border checks and changes to packaging regulations are expected to further increase costs for food businesses.
Brexit:
Non-tariff barriers:Despite a trade agreement with the EU, the paperwork and checks required for imports have created delays and higher costs for both producers and retailers.
Demand and Other Factors:
High demand for certain products:A rise in demand for items like butter, cheese, and eggs, combined with tightening supply, contributes to price increases for those goods.
Climate change:This is expected to increase the frequency of extreme weather events, which can lead to crop failures and further price volatility. "

Sorry for the long post. Doesn't really mention errors in deliveries. 🤷‍♀️

Before you continue to Google Search

https://www.google.com/search?q=war+in+Ukraine&ie=UTF-8&oe=UTF-8&hl=en-ca&client=safari&mstk=AUtExfB1UIrbp8mfW_QeauhfWvrwCjs63_BEuHRBNEJrRG1Vlu50Fu3anKvKAKBBluBT8X7-wS0tc_Ast-fL2UM8_xT-l76P5ctSc0KBOhvVuMiPsfiis0SRLp3kCK1NS90TNYyRYYbKxBdWYyo08iw1tauzlZCHX1aBeSNH5BJzGfdlCWk&csui=3&ved=2ahUKEwj5odaMteaPAxU8CTQIHarONcsQgK4QegQIAxAE

Kattley · 20/09/2025 04:20

babyproblems · 19/09/2025 22:10

I wouldn’t say anything either.
Tesco have plenty of money, pay their staff quite poorly and bear a loy of responsibility for eroding food quality for the UK population; as a huge player in the supermarket industry there is LOADS they could do to improve this and farming etc yet they, like most, only care about their profits really. They’re lucky to have you all as customers doing such big shops. So no; I’d see it as some sort of Karma. Xx

Good to see you have some morals ………

TeddySchnauzer · 20/09/2025 04:07

Even it was their error, stuff like this is why prices are going up so much!

Mumtobabyhavoc · 20/09/2025 03:59

CanSeeClearlyNowTheRainHasGone · 20/09/2025 01:54

You seem quite intent on doubling down

I presume you mean that I am continuing to state the situation as I see it. I find it weird that people think you can take.advantage of others when they make honest mistakes. I think people are better than that.

The distance selling regulations are not really relevant here. Nobody on this thread is disputing that OP had the right to cancel the order at anytime.

Yes, the goods may have been consumed depriving Tesco of the opportunity to recover them, but that doesn't automatically mean a payment is needed.

No it doesn't immediately, but intent is important here which is why I've used the wallet analogy (theft by finding) previously. If you fail to make any attempt to inform the retailer and you also permanently deprive the retailer of they goods they still own, and you make use of the windfall, then you either fall under the theft act, or you have become party to an implicit contract. (The delivery is construed as the offer, the consumption as the acceptance, and the groceries and previously quoted ££s as the consideration)

Tesco are responsible for recovering the goods at their own cost

That's 100% true. The law has provided an acceptable remedy to Tesco, accepting that mistakes are.inevitable.
But as you have agreed, the OP denies them this opportunity for redress by consuming it all and it is this action which makes them liable. For example, if someone transfers £10000 into your account accidentally they are entitled to have it back. It is not a defense to say "sorry, I spent it all" and similarly it is not a defense to say "we ate it all"

I can't see Tesco losing sleep over £300

Neither can I. And I think the OP is foolish not to just tell them and likely have it comp'd and avoid all the angst. But what if the order had been £300,000 instead. Would you be making the de.minimis argument?

But the value doesn't change the law and it shouldn't affect our moral need to comply with the law. Similarly the fact that this is Tesco rather than a small business changes nothing either from a legal or moral standpoint.

From a POV of simple human decency in In layman's terms..., if you don't.like the steak send it back, don't eat it all and then ask for your money back.

I find it weird that you insist on writing essays here droning on and on ad infinitum about the same point. 🤔

sashh · 20/09/2025 03:44

Tesco's profits are healthy. Keep it.

beefthief · 20/09/2025 03:13

Fuck 'em

FishersGate · 20/09/2025 03:08

TammyJones · 20/09/2025 01:44

The police station
what if it was a little old lady shopping money for the week?
Do I real have it explain this ?
it wouldn’t belong to me.
I once lost all my bank cards - and surprise - they weren’t used , but handed into the police station and I got them back. (I had cancelled them but still)

You do realise they no longer take in 'lost property'
My local force doesn't there is no statutory duty to retain lost property.

My force hasn't the staff to run front offices for 'actual' crime let alone the logging and retaining of low value money

Rayqueen · 20/09/2025 02:34

So your worse than a shoplifter cool way to show your trustworthy etc. Doesn't matter if small shop big shop you've now just added onto the prices for the rest of us to recoup. Find it hard to believe you didn't notice a £300 shop in your house and couldn't have just rung asap and paid as your supposed to