We just had a new bathroom fitted at what was (to us) a lot of money. Only thing not included was painting of the inside door, frame, and ceiling, we used someone our neighbour recommended.
I wasn't there when it was finished.
Next day in daylight and when it had dried, I was gutted. Paint splatters everywhere (including gloss and some anti mould paint), broken grout between the floor tile where apparently he dropped the paint can, and the cutting in is terrible.
He also didn't sand down the door or frame first / very well, and he got a bit of paint on the carpet on the landing.
I've tried to clean off the paint with some success but not been able to get it off everywhere. The bathroom fitters kindly came back and redid the grout for me, and said that using anything more abrasive on the bathroom furniture risks taking the coating off - so at a loss as to how to remove the paint.
I've sent him pictures of the cutting in and he has offered to come back to correct, but i'm scared him causing more damage.
I do not want this decorator back.
I do however want to correct the cutting in, and have been quoted £90 plus paint to do so (cleaning the ceiling edges, re-cutting in, and blending in to the rest of the ceiling). I think it's reasonable that he refunds me this cost and would like to request it.
The decorator who quoted me today also tried to get the paint off and said she was stumped.
So, AIBU for not wanting him back? Or should I let him back and risk further grout damage / paint splatters?
If IANBU, WIBU to request a partial refund? I paid him £380 initially - that was for the above work in 2 bathrooms, 2 half days work.
Please be nice as I don't want to be a dick here, I will listen to replies, and am genuinely upset at the lack of care taken for something that has taken us a long time to save for.