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School lunch refunds?!

37 replies

Usernumber36373647323 · 09/09/2025 14:25

If children are off poorly?!

basically up untik not long ago my children’s primary school had a system you could just make sure the money was in your account on the day or even take cash and they could have it. They more recently changed to a booking system which I can understand to minimise food waste, you can book up to the night before online or even in the morning if you contact the school. You don’t make. A good choice online, just to say they are having it.

if say you have pre booked a few days and a week in advance and your child gets poorly would you want to be refunded?

on a couple occasions, my children have been sent home before lunch and had the money refunded as they didn’t eat there.

but a few times now my daughter has been poorly, I’ve contacted the school first thing, before 8am. I would be expected to be refunded as my child will not be in?! I’ve even made a point of saying just a heads up they are booked for school lunches. But never had the money back (or even just putting it back into their balance for another day!)

is this the norm? When I’ve asked I’ve never got a response! I know they haven’t got time to check through everything and everyone’s lunch accounts but I’ve spent money on lunches that won’t be eaten 🤦‍♀️

she goes school dinners once or twice a week.

OP posts:
TickyandTacky · 09/09/2025 14:37

How often is she sick that this is actually a big problem? Maybe yours are often school frequently so it adds up.

Usernumber36373647323 · 09/09/2025 14:35

GotaQuest · 09/09/2025 14:33

I’d like to be refunded, but have no option. DC school actually sent an email out last week stating they would prefer if parents could pay upfront for the whole term which would be £90 for me which isn’t doable

Edited

Oh my, I cannot imagine that is doable for a lot of people - us included! Ours has been pretty chill about it all to be honest. Never even had a booking system until a few months ago! They used to just ask the kids first thing what they require at lunch!

OP posts:
Usernumber36373647323 · 09/09/2025 14:34

Tbf I should have changed today’s last night as I knew likely she wouldn’t be in, but yesterday morning she woke up suddenly really poorly! So I can blame myself for today!

I just wasn’t sure what the norm is.

OP posts:
GotaQuest · 09/09/2025 14:33

I’d like to be refunded, but have no option. DC school actually sent an email out last week stating they would prefer if parents could pay upfront for the whole term which would be £90 for me which isn’t doable

Usernumber36373647323 · 09/09/2025 14:32

Just3ok · 09/09/2025 14:31

So you can Get a refund if you cancel or amend the night before?

Not a refund as such but you can change the day, sometimes kids wake up sick in the mornings and then you cannot change it.

OP posts:
Usernumber36373647323 · 09/09/2025 14:31

SockQueen · 09/09/2025 14:29

I wouldn't expect to be refunded on the day. Supplies will already have been bought. But our school makes you order 8 days in advance, so others may have different systems.

It’s not like that as such here, can book up to midnight night before, parents cannot do it on same day but you can contact. I tend to book days she wants at the weekend!

It’s not much needing the refund, it’s just annoying me asking what the system is and not getting a reply.

OP posts:
Just3ok · 09/09/2025 14:31

Usernumber36373647323 · 09/09/2025 14:29

Not on the same day no, it can only be amended up until the night before by parents.
I just want a clear answer from the school.

So you can Get a refund if you cancel or amend the night before?

Usernumber36373647323 · 09/09/2025 14:29

Just3ok · 09/09/2025 14:27

So there’s no cancellation option whatsoever?

Not on the same day no, it can only be amended up until the night before by parents.
I just want a clear answer from the school.

OP posts:
Just3ok · 09/09/2025 14:29

If she’s only going once or twice a week
just book the day before or on the morning

as for a refund? I’m guessing this has happened very very infrequently so no… I wouldn’t t bother the school about it

SockQueen · 09/09/2025 14:29

I wouldn't expect to be refunded on the day. Supplies will already have been bought. But our school makes you order 8 days in advance, so others may have different systems.

pinkfluffybirds · 09/09/2025 14:29

I would send an email about this because technically you’re buying goods that you don’t receive. They should have terms and conditions, And they should expect kids to be sick sometimes and have a process in place about lunch refunds.

Just3ok · 09/09/2025 14:27

So there’s no cancellation option whatsoever?