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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think GPs shouldn’t charge for these letters?

265 replies

Lostare · 31/08/2025 09:10

Flying soon (cheap flights and staying with family). I take injectable medication bi-weekly an autoimmune condition. I will be due to take this when I’m away.
I asked my GP for a letter confirming it’s prescribed medication so I can take it through the airport and they’ve requested £55 to give me this.
AIBU to think this is a ridiculous amount? I’m now stuck between not paying it and leaving my medicine at home, risking my condition flaring up, vs paying it and losing half my budget for my holiday!
is this a usual amount?

OP posts:
OnTheRoof · 31/08/2025 11:36

Lostare · 31/08/2025 10:16

We don’t have the national lawyer service so it’s not comparable. I do value GPs but (for now) it’s a public service, paid for by tax and understood as a necessity and importance. If my child’s teacher asked for £55 for a letter about her education, I’d be outraged too. Yet I value both their professions immensely.

The national health service doesn't cover providing you with travel letters. You're either saying your GP should work for free or the collective pot should fund you commissioning letters to airlines. Fuck that.

Isobel201 · 31/08/2025 11:36

Lostare · 31/08/2025 09:23

There’s no prescription letter, my medicine gets delivered to my front door from an external company and it usually comes with a delivery note but I’m not due another delivery before I go. It’s a pre filled injection pen and needs to travel with the ice travel pack. It doesn’t show on my NHS app either as I was going to print that out. Airline said to bring a letter from my dr confirming as if they take issue they can take it. I’ll try my consultant but they’re even harder to get hold of! Thank you.

I was told by the rheumatology department that the external company can do these sort of letters for you.

tipsyraven · 31/08/2025 11:26

CautiousLurker01 · 31/08/2025 10:53

So this sounds just like Mounjaro/wegovy? Have travelled with that many times without a letter (though the prescribers are usually happy to email a proforma letter at no charge). No one has ever asked to see the letter in the last 2-3 years when I’ve travelled in Europe.

No it sounds like meds for an autoimmune disease or other disease to me. I take them and need a letter.

tipsyraven · 31/08/2025 11:25

Ineffable23 · 31/08/2025 09:19

I also have never needed a letter. I just put my liquids in my liquids bag and continue as normal. But it's not e.g. an opiate or anything anyone is likely to have strong feelings about.

It’s the needles you need a letter for. I need one when flying.

HelloDaisy · 31/08/2025 11:15

DH has a weekly injection for rheumatoid arthritis that’s delivered from an external company and needs to be kept in the fridge. We have travelled many times with it in an ice travel pack but have never been questioned.

When we went to Australia the cabin staff offered to keep it in the plane’s fridge on each flight until we landed.

I think you should be fine but for peace of mind could you carry a letter from consultant, or something from nhs app which lists your medication?

Lilylolamillie · 31/08/2025 11:14

I had to get a letter to take opiate painkillers to Turkey (as well as taking a hard copy of the prescription). My GP charged £20 which seemed a reasonable amount. However, from my job, I know GP’s can set their own fees for letters outside NHS work so I think you’re stuck with the charge.

Elphamouche · 31/08/2025 11:13

My GP doesn’t… the receptionist tries. GP writes “no charge” on anything we need.

SurferRona · 31/08/2025 11:05

Lostare · 31/08/2025 09:52

Thank you for the advice I will contact the company that delivers it and ask them for a letter.
Ive gone through everything on the app, there is one letter from the hospital to the GP that mentions the pens but it’s a long letter about other things and is mentioned in one line of it (she switched to self injecting x on x date and the condition has remained stable). I wonder if this would be sufficient?
the IBD nurses haven’t called me back and I tried them twice, they never do unless you state you’re in a flare and coming to A&E. I tried them first.
I understand the pressures on GPs, I’ve been very unwell for 10 years so I do understand the stresses they are under, nonetheless I think charging a patient this much for a simple letter is ridiculous.

I do understand your irritation about this, but you only need this because you are travelling/ going on holiday. So I feel it’s right you bear that cost. The alternative is not free, it's only free to you! Tax payers actually pay for it in that scenario. If a GP is doing this within the NHS contract then that displaces, frankly, needed proper care for patients. That is much more important and a priority as I see for my taxes paid.

oldphotosandlilies · 31/08/2025 11:05

I always used to get a copy of my prescription along with my injections from the hospital pharmacy, but they have gone to a completely paperless system now. I just get a bag of injections with sticky labels on them. No prescription.
I can print a copy of my consultant's letter from the app (not my nhs app, that doesn't have access to hospital letters) but from the Trust's own app and hope that is sufficient. I never bothered before when I got the prescrition sheet.
There seems to be so much variation between Post codes/ Trusts/ GPs it is no wonder people get stressed.
Just as an aside, I attend the eye clinic in the same Trust. Their computer system is completely separate from the rest of the Trust and they almost never send a clinic letter to me or the gp. I am going to have a hell of a job renewing my driving licence next year.

Idontknownowwhat · 31/08/2025 11:04

No, I think GPs should charge for this kind of thing.
The NHS is on its knees and people are always commenting that fat people shouldn't get treatment, and neither should smokers, or alcoholics.
We shouldn't be able to request a GP spend time on these sorts of letters without payment to it for the NHS.

C8H10N4O2 · 31/08/2025 11:03

IDontKeepChickensButBelieveTheyExist · 31/08/2025 09:44

The GP's priority is NHS work and corresponding with other medical people/departments not free letters to TUI or Easyjet.

The amount of admin time that gets taken up with insurance claims, pip claims and letters like yours would take away from the time needed to send referrals, it’s only right if the GPs are doing additional private work like this that they charge for it.

There is no earthly reason why it needs to take up GP time. It's 2025, this kind of standard form letter or prescription list should be downloadable from records using any modern business system.

Of course that would require willingness to use modern business systems, not a strength in our healthcare systems.

Lavenderflower · 31/08/2025 10:58

GP don't like to write letter for patients. The service I work for will provide letter like this for free. Can you approach your secondary care team?

Timetochillnow · 31/08/2025 10:54

Lostare · 31/08/2025 09:23

There’s no prescription letter, my medicine gets delivered to my front door from an external company and it usually comes with a delivery note but I’m not due another delivery before I go. It’s a pre filled injection pen and needs to travel with the ice travel pack. It doesn’t show on my NHS app either as I was going to print that out. Airline said to bring a letter from my dr confirming as if they take issue they can take it. I’ll try my consultant but they’re even harder to get hold of! Thank you.

a consultant’s secretary is easy to reach, they can sort out a letter for you

Downbutnotout2 · 31/08/2025 10:54

@Lostare Contact the provider that sends it out to you. Use the option that's urgent, eg, running out, so they answer the call.
Explain the situation, and any urgency, eg, if youre flying soon, and ask for a letter confirming dosage and name of meds, etc, and any relevant info eg, if it can't go through xray machines.
I had to do this a few years ago and it took abt 2 weeks to get the letter, but it was free, and I now just keep it with my travel cool bag ready for the next trip.

Good luck

CautiousLurker01 · 31/08/2025 10:53

Lostare · 31/08/2025 09:23

There’s no prescription letter, my medicine gets delivered to my front door from an external company and it usually comes with a delivery note but I’m not due another delivery before I go. It’s a pre filled injection pen and needs to travel with the ice travel pack. It doesn’t show on my NHS app either as I was going to print that out. Airline said to bring a letter from my dr confirming as if they take issue they can take it. I’ll try my consultant but they’re even harder to get hold of! Thank you.

So this sounds just like Mounjaro/wegovy? Have travelled with that many times without a letter (though the prescribers are usually happy to email a proforma letter at no charge). No one has ever asked to see the letter in the last 2-3 years when I’ve travelled in Europe.

tinyspiny · 31/08/2025 10:52

@Lostare have you tried asking the GP receptionist to print off a prescription for the medication in question , or if it comes from a hospital consultant originally ask his secretary to send you something . I take injectables everywhere ( steroid emergency kit) and never have any bother if I carry a prescription or steroid card .

IGaveSoManySigns · 31/08/2025 10:49

Lostare · 31/08/2025 10:34

How much do people think others should have to pay for the pleasure of being chronically ill? The amount of lost hours at work, prescriptions, travel etc, I’m probably well over £30,000 now.

I don’t think it’s that extreme to think it should be free to have a copy of a prescription or some sort of evidence of medication you take, particularly so when you’re injecting it in yourself.

I think lots of people are choosing to ignore the part where this sort of medicine is clearly one of the only types that doesn’t automatically come with a prescription or on the NHS app.

It’s not about that.

You wouldn’t be getting a medication from the NHS without a prescription. But either way, a letter to confirm what the medication is for isn’t under the GP’s NHS contract. So you either want them to write it on NHS time and take money from the taxpayer, or do it for free? They need to view your records, find the correct information, review your request and write the letter. Why should they do that for free?

C152 · 31/08/2025 10:47

Unfortunately, they are private providers, even though their only contract is with the public health service. A private provider will always look to increase revenue any way possible. No, I don't think it should be like this, particularly when so many people cannot get even a basic service. If we're going to be private, we should be open about it and have a set charging structure and SLAs.

Octavia64 · 31/08/2025 10:46

firstly, GP’s are not employees of the nhs.

most gp practices are private businesses that take on nhs contract work. They are like dentists - some dentists are private only, some are nhs only and some are a mix - a common mix is nhs for children and private only for adults.

if your dentist does private for adults and nhs for children, you would not expect him to treat you under the nhs just because he treats your children for free.

it is the same with GPs.

they used to do a lot of stuff that was not included in the nhs contract for free, out of goodwill. These days they are so busy on nhs work that work that is not included in the nhs contract is charged for, and usually at a very high rate as they do not want to do it.

you can’t get holiday vaccinations for free. You have to pay. In the same way, you cannot get this letter for free. You have to pay.
going on holiday is not considered a core part of looking after your health and if you want to travel it comes with costs.

mugglewump · 31/08/2025 10:46

I don't think you need a letter. Take the medication in its packaging with the prescription label on it, and as back up if you do not feel this is enough, take one of your hospital letters about your condition.

I take daily mercaptopurine, which is a controlled drug, for an autoimmune condition and I have never had any problems taking it with me on holiday. I always take my meds (i'm on loads) in my hand luggage because I can't risk be without it if my baggage goes astray and I have never once been asked about it. You will be fine. Enjoy your holiday.

CosmopolitanCocktail · 31/08/2025 10:45

Lostare · 31/08/2025 10:16

We don’t have the national lawyer service so it’s not comparable. I do value GPs but (for now) it’s a public service, paid for by tax and understood as a necessity and importance. If my child’s teacher asked for £55 for a letter about her education, I’d be outraged too. Yet I value both their professions immensely.

That’s not the point though is it?
GPs are overwhelmed and are not obliged to take time out of their day to provide a letter as you chose to go abroad on holiday. They essentially run businesses and have to cover their overheads
This should absolutely not be part of the NHS- and funded by tax payers- anymore than paying for your travel insurance should be.

£55 may seem a lot but- someone has to type the letter, pay for the paper, cover the time the GP has to dictate it, look at your notes and confirm dose etc, paper/envelope/stamp, tax I could go on.
Not to mention the fact it’s not necessarily about the time to do it but the qualifications needed to get there.

You sound extremely entitled. Ever thought how much your monoclonal is costing the taxpayer????

flyingsquirrelsagogo · 31/08/2025 10:44

Even if you don’t get a prescription as such, if it’s provided under NHS care it will be on your medical summary sheet. The only way it wouldn’t be is if it was a private medication. So just ask the receptionist to print out your summary (we use EMIS but I’m not sure of this is used in all GPs)

newmummycwharf1 · 31/08/2025 10:42

Lostare · 31/08/2025 10:34

How much do people think others should have to pay for the pleasure of being chronically ill? The amount of lost hours at work, prescriptions, travel etc, I’m probably well over £30,000 now.

I don’t think it’s that extreme to think it should be free to have a copy of a prescription or some sort of evidence of medication you take, particularly so when you’re injecting it in yourself.

I think lots of people are choosing to ignore the part where this sort of medicine is clearly one of the only types that doesn’t automatically come with a prescription or on the NHS app.

There are thousands of patients on these medicines in the UK. Taxes dont cover the cost of writing letters. They barely cover the cost of delivering core services. This is private work and GPs are expensively trained professionals. £55 is frankly cheaper than it should be for their time and expertise. Similarly, Consultants are expensive and shouldn't be doing it for free either. I think people need to be aware of what their NHS covers and what it doesnt. If you want it to cover travel letters - lobby to pay more taxes!

winesolveseverything · 31/08/2025 10:41

We have to take epi pens in our hand luggage, we were also quoted £55 for a letter, but our GP said that an official copy of the prescription would suffice and printed that out for free.

In the end security at the airport couldn’t have been less interested. This year we didn’t bother, we just left them in the original packaging with the prescription labels on. Again, no one was interested. They remained in the hand luggage as they went through the scanner and I’m not sure if anyone was any the wiser.

Annoyeddd · 31/08/2025 10:41

Lostare · 31/08/2025 09:31

No I have never seen a formal prescription. I used to get it via an IV in hospital every 4 weeks and then they switched to self injecting pens which are delivered every few months. I get a delivery note with it but no prescription. It’s not weight loss, it’s a biological medication. I have chrons disease.

Is it labelled with your name etc by the pharmacy/company who prescribed it?

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