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To think that paying for airplane seats has broken air travel for families?

234 replies

raggedymum · 26/08/2025 13:13

I just get so stressed when I see anything about plane seat issues - everyone is all "you should pay" but it doesn't take into account all the things that can go wrong, and there is now zero compassion or willingness to shift from other passengers. And somewhat reasonably, as they have paid for their seats!

I'm still traumatised from 6-leg (3 each way) flight last year with DH and then-10yo DD, where despite paying close to £1K to select seats (for very tall DH to get extra legroom and make sure the family was sat together), we sat together on only 1 of the 6 legs. First leg was fine. Second leg - long haul - 2 of the 3 seats we had booked were literally broken and NO ONE could sit there. It took ages for the flight attendants to find anyone willing to move to allow me and DD to sit next to each other for the 8-hour flight. DD (probably ND, we're looking into it), not having flown since she was 4 before the pandemic, was in tears and terrified. At least DH got his extra legroom in the non-broken original seat. Then, that flight encountered weather and we missed the connection. So obviously we didn't have the seats we had paid for on the flight that left before we got off the plane. Again, massive difficulty to find anywhere to get even two seats together. I managed to get behind DD (aisle seats - yet the middles next to us didn't want to move to an aisle to allow us to sit together - I have actually seen threads from people explaining that they chose such on purpose...). Return journey they had overbooked the plane and printed boarding passes with our seats for multiple people. Again, lots of angst but we got DD and me next to each other (and DD absolutely in a panic remembering the problems on the flight over, and me not so far behind). Weather again, and despite actually making the connection, we got there so late they had removed our seats from the system and put other people in them. This time DH was crunched in a regular seat and we did manage to get me and DD together in some middle seats. Final leg the plane was a different type than planned, so at least nobody had seats they had booked, although people still insisted on their seat if they existed in this plane. Again, couldn't get three together and lots of difficulty over arranging for me and DD together. Didn't help that DD was a very tall 10yo (see tall DH...) and people seemed to think she was a stroppy teen and not a panicking possibly-ND 10yo at the end of a very long series of flights.

I'm grateful that I managed to get next to DD on all but one of the legs, but it was so incredibly stressful that I have a panic response at the thought of flying long-haul again, making me really not want to visit family overseas anytime soon...

I completely understand that people don't want to give up seats they may have paid £100+ for. But the fact that everybody pays for very specific seats now means that the gate staff can't shift people who haven't yet checked in around (while keeping groups together) like they used to, to help sort out groups broken up for various reasons. And there is no sympathy because "you should have paid" even when you DID pay (a lot!).

I wonder if instead of picking specific seats, you could pay for "3 seats together with extra legroom", "an aisle seat in cheap economy", etc. I guess that would be much harder for the airlines to sort and figure out if they even could sell that combination, instead of just showing the little maps you select from.

OP posts:
MissScarletInTheBallroom · 26/08/2025 15:44

Ariela · 26/08/2025 15:43

Simple answer: UK holidays. Holidays don't have to be hot and sunny.
Holidays can be adventures to places you've not been before.

FFS RTFT.

KateMiskin · 26/08/2025 15:43

Shouting and agression- particularly at a child- is never ok. I am going to hazard that all travellers into the US are stressed and angry right now because of all the myrisd reasons.

Ariela · 26/08/2025 15:43

Simple answer: UK holidays. Holidays don't have to be hot and sunny.
Holidays can be adventures to places you've not been before.

MissScarletInTheBallroom · 26/08/2025 15:42

raggedymum · 26/08/2025 15:37

Oh, that's a good idea! It really got me that the people who were GIVEN our booked and paid-for seats after we got there late (due to the previous airplane being delayed) refused to move. Clearly they hadn't paid for those specific seats. But this was in the US where I was staring to feel like everyone was perpetually angry...

I HATE flying in the US.

I didn't even get offered a drink or a sandwich after being downgraded from business to economy and having to run for the flight (so not having time to get anything to eat at the airport).

And then getting to Atlanta, having to transfer my own luggage onto my connecting flight because they're apparently the only country in the world that can't figure out how to do this, having to politely answer the immigration official's fucking stupid questions about why I was in the US and how long I was staying (look at my ticket, dipshit, it's a 4 hour layover and believe me I do not want to be in your godforsaken hole of a country even for that long!) and then getting to the lounge to discover that the drinks there weren't even free.

I literally will only go to the US if being paid to do so.

FourIsNewSix · 26/08/2025 15:40

Wow, the entitlement of people living close enough to London to "just fly direct" and "go somewhere else".

Three legs is pretty normal if you need to get from point A to point B, not just picking your holidays from the agency list.

I agree with the OP.
People paying for specific seats makes it much harder for the crew on the plane to work around unexpected situations.
Yes, it works fine for charter style flights, when everyone goes to the same destination, but it isn't flexible enough for real world situations.

At the same time, it is something the airlines decided to do, so the best reaction is pushing any subsequent problems back on them as much as possible.

SoSoOuting · 26/08/2025 15:38

@raggedymum I am going to post on here exactly what I put on the thread that might have inspired this thread:
If you want to take control of this for the return leg, then put £100 cash x 2 in your pocket and offer it each person/couple that you want to move.
That will pay back the cost of the seats they have reserved plus give a little incentive. That puts the power in your hands and away from your husband.
I have had the £100 given to me in the past and I have also carried it when we had to book emergency last minute tickets.
It works in both directions.

raggedymum · 26/08/2025 15:37

OtherS · 26/08/2025 15:32

If it wasn't possible to book seats, I wouldn't be able to fly in economy, or in Europe at all. I doubt I'm the only one. I'm pretty claustrophobic so need a front row aisle, and in Europe even in business I wouldn't be able to guarantee that if I couldn't book a seat. I'd actually be quite unhappy if I was asked to move as I'd feel I'd have to explain why little 5ft3 me needs so much legroom, or why no I don't want to swap for a superior window seat. And no doubt I'd feel like I was being glared at the whole flight for being difficult. I do think though that it shouldn't be allowed that a family can board a flight without having booked enough seats to make sure all under 12s are next to an adult, whether there's a charge or not.

I think I'd prefer if a cost remains though as it might become much harder for those people who do need specific seats to get them, and also those people who don't care where they sit are presumably the ones who are going to be happy moving if needed, so it seems appropriate they get a discount for taking that risk. Maybe the flight crew need a list of who's booked and who hasn't, and if they haven't they have to move wherever they're told. And if they have paid but still absolutely have to move, they should have the seat cost refunded plus some compensation.

Oh, that's a good idea! It really got me that the people who were GIVEN our booked and paid-for seats after we got there late (due to the previous airplane being delayed) refused to move. Clearly they hadn't paid for those specific seats. But this was in the US where I was staring to feel like everyone was perpetually angry...

OP posts:
raggedymum · 26/08/2025 15:34

Oh, fascinating. I'm realising people think WE asked people to move seats. It didn't even occur to me this would be my job - it was the airlines fault so I figured it was the airline who should fix it. All the requests were by flight attendants, with us standing nearby (not having any seats) but people still yelled at us. Although I guess flight attendant do still focus in on lone female travellers more than anyone else, given the angry response received, I can see them trying to aim for someone who looked like they would give them less grief.

OP posts:
OtherS · 26/08/2025 15:32

If it wasn't possible to book seats, I wouldn't be able to fly in economy, or in Europe at all. I doubt I'm the only one. I'm pretty claustrophobic so need a front row aisle, and in Europe even in business I wouldn't be able to guarantee that if I couldn't book a seat. I'd actually be quite unhappy if I was asked to move as I'd feel I'd have to explain why little 5ft3 me needs so much legroom, or why no I don't want to swap for a superior window seat. And no doubt I'd feel like I was being glared at the whole flight for being difficult. I do think though that it shouldn't be allowed that a family can board a flight without having booked enough seats to make sure all under 12s are next to an adult, whether there's a charge or not.

I think I'd prefer if a cost remains though as it might become much harder for those people who do need specific seats to get them, and also those people who don't care where they sit are presumably the ones who are going to be happy moving if needed, so it seems appropriate they get a discount for taking that risk. Maybe the flight crew need a list of who's booked and who hasn't, and if they haven't they have to move wherever they're told. And if they have paid but still absolutely have to move, they should have the seat cost refunded plus some compensation.

Friendlygingercat · 26/08/2025 15:30

So there is another valid argument. As a single person my carben footprint is a lot lower than those who "chose" a family lifestyle which I (and people like me) heavily subsidise. So that makes me even less likely to agree to move once Ive settled myself. A little more humility and gratitude from families might serve to oil the wheels.

Minxny · 26/08/2025 15:30

I do think you got spectacularly unlucky. It sounds a bruising experience.

What was the problem with the middle seats? Were you asking couples to split up?

I think you're right to blame the system not the individuals. I don't think it's selfishness, there is a sense that if you give up what you've paid for, you've been stung, made a fool of by the company who have pocketed your cash and given you thin air in return. And unless you really understand that the customer asking you DID pay for their seat, you might feel that customer is getting one over on you too. It feels like a zero sum game with a winner and a loser. It's a bit more complex than them being selfish or ungenerous.

I don't think vouchers for a future trip would cut it, or even promises that they can call customer services for a refund. Getting through to customer services, spending hours on hold, potentially ending up in the wrong automated system etc is a complete PITA. They'd really need to offer reliable, credible refunds to people prepared to swap and this whole thing would go away. They could do this by giving you a code you could use on the app you have probably already downloaded. But they don't, because it would eat into profits (which TBF can be quite tight.)

Mostly, though, you do get the seats you have paid for. You even saw this - on at least 5 of those aircraft, I bet nearly everyone on the flight did get their correct seat. It just feels very different.

raggedymum · 26/08/2025 15:26

OnePinkDeer · 26/08/2025 15:13

You took a panicky 10 yo suspected ND on a 6 leg long haul return journey when she hadn't flown since she was 4?!

Well, NOW we suspect she's ND. This experience was one of the big triggers! Also, it appears puberty might bring out more traits? For a while I thought it was just puberty but it seems more extreme than other friends report.

OP posts:
MissScarletInTheBallroom · 26/08/2025 15:25

OnePinkDeer · 26/08/2025 15:20

So their panicky DD can get used to flying before dragging her around the world if they knew the trip was a possibility.

Or just drag a ND child on the most stressful possible journey and hope for the best.

Edited

I think that is an absolutely bonkers suggestion.

My children have never been on a plane because I find the very idea of it more hassle than it's worth and we made a decision as a family not to bother until our children were a bit older and we really wanted to go somewhere you can't get to any other way. We haven't been on holiday anywhere further than you can drive since they were born. Next year we plan to take them on their first ever flight, which is long haul.

A neuro-divergent child is not going to become a confident, seasoned traveller who is happy to sit away from her parents on a flight at the age of 10 simply by having taken a couple of short haul practice flights. And I wouldn't want my (neuro-typical, as far as I know) children sitting apart from me on a plane at the age of 10 anyway.

All your suggestion would achieve is worsening the family's carbon footprint by taking unnecessary flights for no particular reason.

SerafinasGoose · 26/08/2025 15:24

there is now zero compassion or willingness to shift from other passengers.

Unfortunately, this is so. It's been noticeable how often, when travelling alone rather than with family, it's been assumed I could be shunted around like cattle to accommodate others' failure to book. It's also noticeable that the CF passengers tend to make a beeline for the lone female.

I need an aisle seat as a necessity, not just a preference. People who wanted that seat should have booked rather than expecting me to pay for that service.

Compassion works two ways, I'm afraid. My default answer is now a resolute 'no'.

raggedymum · 26/08/2025 15:23

buffyajp · 26/08/2025 15:01

It’s not attitude with me. It’s a very specific reason that I need an aisle seat so I pay for it. I’m not declaring my private medical reason to a stranger either so no I won’t move. Not unless it’s a free upgrade to business or first class.

But after quietly explaining this to the flight attendant, would you have then yelled at a mother and panicking child and glared at them every time you passed the rest of the flight? (okay, maybe the panicking child didn't help matters... I will look into this sunflower lanyard thing)

I'm completely with people not being able to move for undisclosed reasons. Being aggressive and shouting and standing up but only to lean around the querying flight attendant to get closer to the tall child's face and yell in it - no, I don't see that being justifiable.

Also, I have mobility difficulties and have declined to move travelling alone when asked - but I simply say to the flight attendant, sorry, I can't sit in the exit row as I have mobility difficulties. And they go on to ask someone else, and I don't yell at the family.

OP posts:
FTM09q24 · 26/08/2025 15:23

3 different flights. That's your problem. All it takes is for one thing to go wrong and it all goes to shit.

I feel for you, we live abroad too. But I would always choose an extra couple of hours of driving and overnight hotel in London than relying on a connecting regional flight. That's just asking for trouble, especially in summer and winter.

Icanttakethisanymore · 26/08/2025 15:20

Swiftie1878 · 26/08/2025 14:29

Flight prices (basic) are much lower than they used to be - well until recently! - so I just add in the seat costs as standard now.
If you aren’t fussed about where you sit on a flight, then obviously there’s no jeopardy for you and you don’t need to pay that extra charge.
We like to be in a certain section of the plane, we like window, middle and aisle seats together and to be some of the earliest served by the trolley service. They are our preferences, and I think it’s a positive that we can choose and pay for what we want.

Yeah, maybe it's just about changing the mindset to include that extra charge (if you need it).

I have to admit I find it quite irritating as you go through the process and the 'extras' keep piling on, it feels like death by a thousand cuts... that's probably just me being grumpy though 😂

OnePinkDeer · 26/08/2025 15:20

MissScarletInTheBallroom · 26/08/2025 15:15

What for?

So their panicky DD can get used to flying before dragging her around the world if they knew the trip was a possibility.

Or just drag a ND child on the most stressful possible journey and hope for the best.

Fibrous · 26/08/2025 15:19

I read this thinking who the hell were you flying with and how was it such a mess? Then realised you were flying to the US. US flights are a shit show.

raggedymum · 26/08/2025 15:17

Mydadsbirthday · 26/08/2025 15:12

Not read whole thread but was there a reason you booked 3 legs for this holiday knowing that you have a very tall DH and a n anxious child - wouldn't it have been easier to go somewhere else direct?

Visiting in-laws. No other way to get there! We could have had 4 legs if PIL didn't drive 3 hours to get us. There used to be 2-leg flights but direct from London/major European hubs to a 3-5 hour drive from in-laws don't exist anymore. I suppose we could have taken the train to London, but would want to plan an overnight to make sure we didn't miss the flight. And I didn't realise it was going to be so horrible! Next time maybe we would plan on a night in London.

OP posts:
Friendlygingercat · 26/08/2025 15:16

Families should remember that its single people who are paying towards all their subs and handouts but getting very little back in exchange. Thats how I see it.

MissScarletInTheBallroom · 26/08/2025 15:15

OnePinkDeer · 26/08/2025 15:15

So there was no chance at all to book a short haul flight in 6 years?

What for?

CrispieCake · 26/08/2025 15:15

Part of the problem appears to be that you are too sensitive. You seem to have been overly concerned with the criticism of people around you.

Anyone yelling "You should have paid!" at my child and I in this situation would have got short shrift. Something along the lines of "We did pay. Now butt out of what doesn't concern you and bog off, you tosser!"

And the airline staff would have got "This is your problem. Now sort it out!" said in a loud tone that the whole cabin could hear.

Sometimes you've got to stop giving a fuck about what people around you think. Although we should all make an effort to show basic consideration to others, ultimately their opinions are irrelevant.

Mydadsbirthday · 26/08/2025 15:15

Ok just saw you were visiting ILs. Could you fly to a major airport direct and drive the rest of the way - it's quite the norm in the US, we used to fly to Toronto to visit family in Michigan, they used to drive 5 hours to collect us!

I've seen a few people wearing the sunflower lanyards at airports this summer, not sure how you get them but would be worth investigating.

OnePinkDeer · 26/08/2025 15:15

MissScarletInTheBallroom · 26/08/2025 15:14

She says they were visiting her in laws.

So there was no chance at all to book a short haul flight in 6 years?

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