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To think that paying for airplane seats has broken air travel for families?

234 replies

raggedymum · 26/08/2025 13:13

I just get so stressed when I see anything about plane seat issues - everyone is all "you should pay" but it doesn't take into account all the things that can go wrong, and there is now zero compassion or willingness to shift from other passengers. And somewhat reasonably, as they have paid for their seats!

I'm still traumatised from 6-leg (3 each way) flight last year with DH and then-10yo DD, where despite paying close to £1K to select seats (for very tall DH to get extra legroom and make sure the family was sat together), we sat together on only 1 of the 6 legs. First leg was fine. Second leg - long haul - 2 of the 3 seats we had booked were literally broken and NO ONE could sit there. It took ages for the flight attendants to find anyone willing to move to allow me and DD to sit next to each other for the 8-hour flight. DD (probably ND, we're looking into it), not having flown since she was 4 before the pandemic, was in tears and terrified. At least DH got his extra legroom in the non-broken original seat. Then, that flight encountered weather and we missed the connection. So obviously we didn't have the seats we had paid for on the flight that left before we got off the plane. Again, massive difficulty to find anywhere to get even two seats together. I managed to get behind DD (aisle seats - yet the middles next to us didn't want to move to an aisle to allow us to sit together - I have actually seen threads from people explaining that they chose such on purpose...). Return journey they had overbooked the plane and printed boarding passes with our seats for multiple people. Again, lots of angst but we got DD and me next to each other (and DD absolutely in a panic remembering the problems on the flight over, and me not so far behind). Weather again, and despite actually making the connection, we got there so late they had removed our seats from the system and put other people in them. This time DH was crunched in a regular seat and we did manage to get me and DD together in some middle seats. Final leg the plane was a different type than planned, so at least nobody had seats they had booked, although people still insisted on their seat if they existed in this plane. Again, couldn't get three together and lots of difficulty over arranging for me and DD together. Didn't help that DD was a very tall 10yo (see tall DH...) and people seemed to think she was a stroppy teen and not a panicking possibly-ND 10yo at the end of a very long series of flights.

I'm grateful that I managed to get next to DD on all but one of the legs, but it was so incredibly stressful that I have a panic response at the thought of flying long-haul again, making me really not want to visit family overseas anytime soon...

I completely understand that people don't want to give up seats they may have paid £100+ for. But the fact that everybody pays for very specific seats now means that the gate staff can't shift people who haven't yet checked in around (while keeping groups together) like they used to, to help sort out groups broken up for various reasons. And there is no sympathy because "you should have paid" even when you DID pay (a lot!).

I wonder if instead of picking specific seats, you could pay for "3 seats together with extra legroom", "an aisle seat in cheap economy", etc. I guess that would be much harder for the airlines to sort and figure out if they even could sell that combination, instead of just showing the little maps you select from.

OP posts:
spottyface4952 · 26/08/2025 18:02

I agree with you OP.
Airlines should not allow these situations to happen. They should either increase the price so seat selection is included. With certain seats having a premium. Or Ryan Air actually has a fair policy where at least one parent must pay for a seat and they can have the children sat next to the for free.

FettleOfKish · 26/08/2025 17:52

Swiftie1878 · 26/08/2025 13:21

I think you have been badly burned by your last (what sounds a horrendous) trip, and it is tainting your view.
You were very unlucky, but it is quite rare to have such a succession of events leading to the issues you had with seats.
Choosing and paying for specific seats generally works very well and takes a lot of jeopardy out of travel that existed previously.

Jeopardy? I work for a tour operator that sells charter flights for holidays. We don’t offer seat booking in advance except extra legroom. Seats are allocated at check in by booking reference and somehow everyone ends up sitting with who they want to, with the very rare exception when a flight is totally full and a large or odd-numbered group are the very last to check in. There’s no jeopardy and there never was.

ParmaVioletTea · 26/08/2025 17:44

The price varies according to how popular a crossing is, which type of cabin you want, when you book, etc. but if you could travel on 19 November, in an inside cabin, with Cunard allocating the exact cabin, you would pay £1497 for all three of you.

But an inside cabin??? Isn't that rather horrible ?

Cattenberg · 26/08/2025 17:41

SDTGisAnEvilWolefGenius · 26/08/2025 17:31

I do remember the early days of cheap air travel, when it was pretty much a free-for-all with everyone racing onto the plane, trying to get the seats they wanted. People who needed assistance, and families with small children did go to the head of the queue, but it was a dog-eat-dog world for everyone else.

I’m assuming that people objected to this, and wanted to be able to book a specific seat, so seat allocation was added to the extras you could pay for. But clearly that has thrown up its own problems.

I’m honestly not sure what the answer is.

The only problem I remember is that the first people to board would usually choose seats near the front, then block the aisles as they put their bags in the overhead lockers. They should have been made to sit down until everyone was seated, then they could faff about with their luggage. (I always put mine under the seat in front, so no aisle-blocking by me).

Soontobesingles · 26/08/2025 17:39

MyGreyStork · 26/08/2025 13:39

I’ve paid for my seat and not moving for anyone. Your kids are not my problem.

Next time you get stuck next to an ND child seperate from their parents it certainly will be your problem though!

Cattenberg · 26/08/2025 17:36

I liked the old system and hate the new one. And I say that as someone who is very tempted not to pay extra to sit next to my seven-year-old. Someone else can listen to her yack about Bluey and Minecraft for a few hours, especially if I offered to swap with them and they refused.

minipie · 26/08/2025 17:32

Gosh what a horrible journey OP - 3 leg long haul is horrible at the best of times but especially with a nervous child being sat away from you.

We are a family of 4, fly a lot, and I have never paid for seats and we have always been in 3 & 1 or in 2 & 2. Kids have never had to sit separately.

Here’s what helps IME: for long haul, join the loyalty club of whatever airline we are flying with (as this often permits free seat selection at check in) and always check in online as soon as it is allowed (like within 30 min) - I check when online check-in opens and set a diary reminder.

It also helps that my very tall (6’3) husband doesn’t expect extra leg room, just an aisle seat.

Admittedly we would probably still run into problems with the situation you describe, with missed connections and airlines abandoning allocated seats. Sounds horrendous. You were very unlucky, but I hope you don’t let it put you off forever.

SDTGisAnEvilWolefGenius · 26/08/2025 17:31

I do remember the early days of cheap air travel, when it was pretty much a free-for-all with everyone racing onto the plane, trying to get the seats they wanted. People who needed assistance, and families with small children did go to the head of the queue, but it was a dog-eat-dog world for everyone else.

I’m assuming that people objected to this, and wanted to be able to book a specific seat, so seat allocation was added to the extras you could pay for. But clearly that has thrown up its own problems.

I’m honestly not sure what the answer is.

bumblebramble · 26/08/2025 17:25

I think paid seat allocation creates more problems than it solves.

you start with the stress of wondering if your seat will be free or you’ll have to ask someone to move, and whether they will, even though you’d probably have been just as happy to have sat a row in front or behind if you were just getting on and picking

I often swopped seats on buses, planes and trains, sometimes to avoid people talking across me. But now, if I offer to swop, it’s not clear if I’m swopping with someone who has bought their seat, an unclaimed seat, or they’re sitting in someone else’s seat, so I hesitate to offer.

I think, on the whole, it has created hostility and difficulty unnecessarily. But because of this, it also becomes all the more necessary to pay to sit together, and all the more important to defend your territory because you’ve paid.

Delphiniumandlupins · 26/08/2025 17:18

I think you should definitely consider QM2, if you can afford the time for the crossing. I am genuinely a dreadful sailor but have discovered that the bigger the boat the less seasick I get.

Maddy70 · 26/08/2025 17:15

You were just unlucky. Not everyone does book specific seats. I rarely do these days. As we don't mind being separated (all adults) so there will be people to swap with should that happen

blankittyblank · 26/08/2025 17:08

SDTGisAnEvilWolefGenius · 26/08/2025 17:04

Because airline travel was much more expensive and all the things that are extras now, were bundled into the price, @blankittyblank. Now it’s all split up so if someone doesn’t care where they sit, doesn’t need hold baggage, and brings their own food, they need only pay the base price, but everyone else can add the extras that they want/need.

That said, I do think children should be in the same row as a parent, next to them, and maybe the rules need to be changed to reflect this.

Edited

Oh totally! I don't disagree with what you're saying. I was quoting the person who said this
Choosing and paying for specific seats generally works very well and takes a lot of jeopardy out of travel that existed previously.

And was stating there was no jeopardy before. And still isn't on flights where you don't need to book (you just pay more)

PleaseJustanotherchance · 26/08/2025 17:08

I’m a bit of a doormat According to my family 😂 but I’m always more than happy to swap/move seats if someone needs one / for a child to sit with a parent.

JudgeJ · 26/08/2025 17:05

ThejoyofNC · 26/08/2025 13:33

Where on earth were you flying to/from that you needed to get 3 flights each way? And that madness plus £1000 spent on selecting seats was preferable to flying direct?

3 flights to the US is quite common especially if you are sensible enough to avoid the London airports and fly via Amsterdam so you often have Amsterdam, Atlanta or Minneapolis, Destination.

I have sympathy for single travellers who chose their seat on booking, either paying or not, then they get bounced around to allow late booking groups to be together and often finish up in the middle.

SDTGisAnEvilWolefGenius · 26/08/2025 17:04

blankittyblank · 26/08/2025 16:58

Same! Seating was never an issue prior to having to pay. And in fact, most long haul flights you don't need to pay to book a seat and that's still pretty seamless.

Because airline travel was much more expensive and all the things that are extras now, were bundled into the price, @blankittyblank. Now it’s all split up so if someone doesn’t care where they sit, doesn’t need hold baggage, and brings their own food, they need only pay the base price, but everyone else can add the extras that they want/need.

That said, I do think children should be in the same row as a parent, next to them, and maybe the rules need to be changed to reflect this.

blankittyblank · 26/08/2025 17:03

Cynic17 · 26/08/2025 13:50

OP, you do understand, don't you, that if you didn't pay separately for allocated seats, the cost would just be rolled up into the total price? So, back in the "old days" you might pay £500 for a flight...... your reserved seat, hold luggage, taxes and food were all "free".
Now you might pay £250 for a flight, but with all the other extras added on separately, the total amount that you pay is still £500. It is just a marketing ploy, no more and no less. So it really makes zero difference either way!

I would still rather this system, as you don't get the anger and belligerence of people refusing to move. Now people get so stuck on the fact they've paid for their seats (even if you have too) no one wants to help out. I'd much rather pay more and not have this stupid system, then pay the same anyway and be stuck with it

notimagain · 26/08/2025 17:00

MissScarletInTheBallroom · 26/08/2025 16:54

Often business and first class are the only really profitable parts of the flight. Business and first class travellers subsidise economy travellers by quite a lot.

Agreed.

When I was working we used to reckon if you could fill First on something like a 747 going transatlantic with actual full fare paying passengers the flight would definitely make a decent profit.

If First was empty but economy full it would be close run as to whether you were running at a profit or loss...hopefully you'd just be in the black.

blankittyblank · 26/08/2025 16:58

GrumpyOldCrone · 26/08/2025 13:30

Choosing and paying for specific seats generally works very well and takes a lot of jeopardy out of travel that existed previously.

I’ve been flying (including long haul) since the 1970s and I have no memory of this jeopardy. Even when flights were delayed the seating was all sorted out by airline staff. It was much more straightforward. I have every sympathy for children who are understandably anxious about being separated from their parents (and, of course, for the parents too). I think the current system is awful and causes unnecessary stress.

Same! Seating was never an issue prior to having to pay. And in fact, most long haul flights you don't need to pay to book a seat and that's still pretty seamless.

Ficklebricks · 26/08/2025 16:58

This is why I refuse to fly. I just can't imagine paying for something to find it taken away from you at the last minute. They regularly overbook flights and then when everyone shows up someone inevitably gets kicked to the next flight. In any other business you would quickly lose custom and go bust for trying those sorts of dirty tricks, but airlines know they can do anything and get away with it.

Doseofreality · 26/08/2025 16:57

Between us, my family have been on over 60 flights this year, all pre booked seats and no issues whatsoever.
Just because you had an unfortunate experience doesn’t mean it doesn’t work 99.9% of the time.

AngelsWithSilverWings · 26/08/2025 16:56

We stopped paying extra to pick seats once the DC were over 12 and yet we have always been put together when we've checked in on line.

Once when we tried to use the self check in machine we got a message saying we had to go to the desk and DH and I were then separated from the DC but were rewarded with free extra legroom seats.

On the last flight we were on we were all seated in a line with me across the aisle from DH and the DC. I was asked by the crew if I would mind swapping with a young girl who was seated further back who was a nervous flyer and wanted to be next to her mum. She was crying bless her. I agreed happily and they were so grateful.

MissScarletInTheBallroom · 26/08/2025 16:54

FlowOverFlow · 26/08/2025 16:43

You shouldn’t have to pay for a flight and then extra. there should be one charge.

I also don’t agree with darn beds or first class, whilst other people are squashed into uncomfortable spaces.

There should be plenty of space for everyone.

Often business and first class are the only really profitable parts of the flight. Business and first class travellers subsidise economy travellers by quite a lot.

raggedymum · 26/08/2025 16:52

amicisimma · 26/08/2025 16:42

Ssh! Don't tell everybody!

We have family in the US and have discovered that the QM2 is 'The Only Way to Cross' (title of a book).

The price varies according to how popular a crossing is, which type of cabin you want, when you book, etc. but if you could travel on 19 November, in an inside cabin, with Cunard allocating the exact cabin, you would pay £1497 for all three of you. You'd need to get back, of course, but you can often get good offers as part of a fly-cruise. Unless you can spare another week to sail back.

The other issue is that it takes a week. But what a week you'll have, living like celebrities from the 1930s, or, if you prefer, just chilling around the ship. It's very civilised and they even have clubs for children/teenagers which your DC might, or might not, enjoy. And fabulous food and good entertainment included.

And you leave from Southampton where hotels are cheaper than London.

Oo, you wrote this as I was posting my last. That's MILES cheaper than the random look I found. Although that would be term time...

OP posts:
Robin67 · 26/08/2025 16:51

Catpiece · 26/08/2025 13:29

Glad you weren’t on any of my plane trips.

Why? What has she done wrong

raggedymum · 26/08/2025 16:50

mamagogo1 · 26/08/2025 16:04

@MissScarletInTheBallroom

in theory you can take ships - i highly recommend the Queen Mary 2 to get to New York, you can even book your dog a kennel on board (we did fly back)

I just looked at this - a cabin for the family on a ROUND TRIP next summer was cheaper than our flights last year. Although given the crash in cost of flights to the US, potentially not cheaper than flights now or would be next year (as long as the US remains a less-than-desired-destination).

Only problem is I get sea sick. I did survive 2 weeks on a ship for work once with acupuncture bands plus medication, though, so maybe could do it.

We have friends who recently took their two kids and two dogs on the QM2. Looks like they had a whale of a time. They did the fly there-and-boat-back journey.

I really love different types of transport. We took the Eurostar to Europe some years ago and was so excited. DD mostly bored being stuck in a small area.

OP posts:
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