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To think that paying for airplane seats has broken air travel for families?

234 replies

raggedymum · 26/08/2025 13:13

I just get so stressed when I see anything about plane seat issues - everyone is all "you should pay" but it doesn't take into account all the things that can go wrong, and there is now zero compassion or willingness to shift from other passengers. And somewhat reasonably, as they have paid for their seats!

I'm still traumatised from 6-leg (3 each way) flight last year with DH and then-10yo DD, where despite paying close to £1K to select seats (for very tall DH to get extra legroom and make sure the family was sat together), we sat together on only 1 of the 6 legs. First leg was fine. Second leg - long haul - 2 of the 3 seats we had booked were literally broken and NO ONE could sit there. It took ages for the flight attendants to find anyone willing to move to allow me and DD to sit next to each other for the 8-hour flight. DD (probably ND, we're looking into it), not having flown since she was 4 before the pandemic, was in tears and terrified. At least DH got his extra legroom in the non-broken original seat. Then, that flight encountered weather and we missed the connection. So obviously we didn't have the seats we had paid for on the flight that left before we got off the plane. Again, massive difficulty to find anywhere to get even two seats together. I managed to get behind DD (aisle seats - yet the middles next to us didn't want to move to an aisle to allow us to sit together - I have actually seen threads from people explaining that they chose such on purpose...). Return journey they had overbooked the plane and printed boarding passes with our seats for multiple people. Again, lots of angst but we got DD and me next to each other (and DD absolutely in a panic remembering the problems on the flight over, and me not so far behind). Weather again, and despite actually making the connection, we got there so late they had removed our seats from the system and put other people in them. This time DH was crunched in a regular seat and we did manage to get me and DD together in some middle seats. Final leg the plane was a different type than planned, so at least nobody had seats they had booked, although people still insisted on their seat if they existed in this plane. Again, couldn't get three together and lots of difficulty over arranging for me and DD together. Didn't help that DD was a very tall 10yo (see tall DH...) and people seemed to think she was a stroppy teen and not a panicking possibly-ND 10yo at the end of a very long series of flights.

I'm grateful that I managed to get next to DD on all but one of the legs, but it was so incredibly stressful that I have a panic response at the thought of flying long-haul again, making me really not want to visit family overseas anytime soon...

I completely understand that people don't want to give up seats they may have paid £100+ for. But the fact that everybody pays for very specific seats now means that the gate staff can't shift people who haven't yet checked in around (while keeping groups together) like they used to, to help sort out groups broken up for various reasons. And there is no sympathy because "you should have paid" even when you DID pay (a lot!).

I wonder if instead of picking specific seats, you could pay for "3 seats together with extra legroom", "an aisle seat in cheap economy", etc. I guess that would be much harder for the airlines to sort and figure out if they even could sell that combination, instead of just showing the little maps you select from.

OP posts:
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notimagain · 27/08/2025 11:14

@JudgeJ

Maybe the airlines can do the exact opposite of what they do now. The fare advertised includes everything, hold luggage, seat choice and food then during the booking process these can be deducted and the fare reduced,

That's sort of how it used to work, problem is the LoCos broke that model way back and a lot of the general public helped them do it.

Fundamentally it has been shown that the public like low fares.

So if airline A has:

"lowest fare of £100 but if you book with us you may be able to reduce"..

whilst airline B has:

"lowest fare £80, extras cost more"

The vast majority of people will opt for airline B and then maybe argue about paying the extras later on.

FWIW I know I've made that point before but it"s based on having worked at a legacy airline right through the arrival of the LoCos.

Our sales/marketing gurus, using focus groups, surveys and god knows what else belatedly realised what the likes of MOL had already worked out:

(a) That you have to unbundle fares to survive..because.

(b) The paying public will tell you to your face they like the idea of an all inclusive fare but when it comes to holiday booking season and actually putting money on the line if they have an option they tend to gravitate towards the airline that offers up front, plastered over their website, the lowest base fare.

JudgeJ · 27/08/2025 10:56

I don't disagree to some extent but the problem is in the real world a couple might choose to allow themselves to be split if they can save, say £60 on the fare...

Maybe the airlines can do the exact opposite of what they do now. The fare advertised includes everything, hold luggage, seat choice and food then during the booking process these can be deducted and the fare reduced, so someone wanting to fly alone with hand luggage, not wanting food, would pay a lot less, those wanting the whole package pay for it.

drspouse · 27/08/2025 08:38

MissScarletInTheBallroom · 26/08/2025 15:25

I think that is an absolutely bonkers suggestion.

My children have never been on a plane because I find the very idea of it more hassle than it's worth and we made a decision as a family not to bother until our children were a bit older and we really wanted to go somewhere you can't get to any other way. We haven't been on holiday anywhere further than you can drive since they were born. Next year we plan to take them on their first ever flight, which is long haul.

A neuro-divergent child is not going to become a confident, seasoned traveller who is happy to sit away from her parents on a flight at the age of 10 simply by having taken a couple of short haul practice flights. And I wouldn't want my (neuro-typical, as far as I know) children sitting apart from me on a plane at the age of 10 anyway.

All your suggestion would achieve is worsening the family's carbon footprint by taking unnecessary flights for no particular reason.

Edited

We have a panicky ND child who hated the last flight we took him on aged 6. So we had a break but then it was much much longer than we anticipated.
So we went to Manchester airport and went round the static plane.
Then we went to Jersey, then Spain. Finally we were ready for long haul.
He did really well - and has been fine since.
It IS possible to build up to it and it does work. That's how anxiety works.

PersephoneParlormaid · 27/08/2025 07:32

I don’t understand why the people who complain don’t just pay to book the seat. I bet they’d still book if the seat cost more and it had free seat booking.

Enko · 27/08/2025 07:30

GrumpyOldCrone · 26/08/2025 22:39

Statistically the back is the safest place to be Grin

Im aware... I still prefer the middle and the window seat not the middle.
The middle seat is also is statistically the safest.

ForeverScout · 27/08/2025 04:35

Also quick tip for within-US travel we discovered - they overbook flights, and on full flights there's not enough room for everyone's carry on in the bins. If they ask for volunteers to check bags at the gate, do it - you then get priority boarding. You can still take a small personal item bag so that takes care of headphones, phone, passports, chapstick etc. We just wore extra clothes on, things in pockets. Was gold for the airlines where there's no assigned seating, we all ended up together no problems, and even the assigned ones it really helped. Direct flights = less chance of bags being lost too.

ForeverScout · 27/08/2025 04:28

raggedymum · 26/08/2025 13:57

Yes, but for the same price to not have people yelling at me and my daughter and getting vicious glares for a whole plane flight, I'd go for that. Or seriously, I'd even pay more for that.

Unfortunately people suck these days. Nothing wrong with a polite 'no thank you' if they really didn't want to move. Don't see why you wouldn't though, a seat is a seat and I find it hard enough next to my own kid let alone someone else's stressed child with no parent in sight.

I hear you on the 3-4 leg flights - I don't think people who haven't had to travel to small town USA realize the faff it is. Last trip we chose direct flights with a night in a hotel for each stopover - 3 direct flights, each a day apart, explore a bit of each of the 3 cities before the next flight, then after the last a good night's sleep then up to drive 4+hrs to the teeny tiny hamlet. I reckon it's the only way to go with a family traveling in those circumstances. Takes longer but so much less stress, and you get to see places you might not otherwise.

LoudSnoringDog · 27/08/2025 03:06

I read your OP thinking you were extremely unlucky to have this experience, then I noted you are flying in US and think this is very typical of the shoddy airline services in that country.

whitewineandsun · 27/08/2025 02:53

CatMum27 · 26/08/2025 14:34

Also I am always surprised how many people refuse to move when they are sat alone.

Because they are also people who may have paid for a specific seat for a specific reason? Because they are likely the ones who get asked to move on every flight because they are travelling alone and have had enough? Because they have a need or condition which you don’t know about and have planned for it accordingly? I could go on.

Single people get shafted enough with stuff without this as well, especially around travel. For what it’s worth I think airlines should seat children with parents by default and without charge. But they want to bleed you dry of every penny so this is the way it currently is.

This. I pay specifically for window seats (and on long hauls I wish I could buy the middle one, too) and am not moving.

Ozgirl76 · 27/08/2025 02:12

I’ve flown short and long haul loads with my family. I’ve never paid for seat selection and we’ve always just been allocated together so I do think you were unlucky.
Luckily it’s a problem that goes away. Mine are now 13 and 15 and would be fine seated away from me - although it’s not happened yet!

minipie · 27/08/2025 00:49

raggedymum · 26/08/2025 18:14

Thanks for stories like these. It felt like "this is how airtravel is" with not having flown long-haul for a while before that.

Also just a bit spooked overall about travelling to the US in the current climate. Keep imagining being separated from the family (both DH and DD have US passports - DD is a dual citizen) and not allowed in. DH thinks I'm being silly. Probably am as a very white woman with a family.

They will both need to travel to the US on their US passports not their UK ones. You’ll be on your UK one so I guess you might end up in a different queue. But no reason any of you should not be allowed in. Just have a plan of where to meet/wait eg go to the gate or what.

MyGreyStork · 27/08/2025 00:42

Soontobesingles · 26/08/2025 17:39

Next time you get stuck next to an ND child seperate from their parents it certainly will be your problem though!

I’m sure they’ll have an iPad to play with.

GrumpyOldCrone · 26/08/2025 22:39

Enko · 26/08/2025 19:15

I on the other hand recall. Flights forced to be in th back by the smoking rows feeling sick and a couple of times throwing up due to the smoke.

Veey happy that's long gone. I prefer the middle of the plane.

Statistically the back is the safest place to be Grin

Ivyfanclub · 26/08/2025 21:29

Catsandcwtches · 26/08/2025 14:38

Would ferry be an option for your next holiday, and staying closer to home? I took the ferry with my two young kids (one autistic) this summer and found it brilliant, less waiting around and going through lots of different systems. None of the seat problems and we were free to walk around and go to shops etc

I agree, we did a ferry this year and it was great. We could take our own food, eat when we wanted to, walk around. On some routes you can book a cabin too, even for the daytime sailings. DS finds crowded noisy places overwhelming so it was good for him, he could go escape to the cabin when he had had enough. (Obviously this only works for short haul holidays).

mbs001 · 26/08/2025 20:56

I wouldn't use the word "meltdown" to describe what my ND kid may do if separated from their parent -- that may cause the crew to put you all off the plane. It only takes a fear of something happening to cause them to choose the safe bet and remove the possibly disturbing passenger.

Enko · 26/08/2025 19:15

GrumpyOldCrone · 26/08/2025 13:30

Choosing and paying for specific seats generally works very well and takes a lot of jeopardy out of travel that existed previously.

I’ve been flying (including long haul) since the 1970s and I have no memory of this jeopardy. Even when flights were delayed the seating was all sorted out by airline staff. It was much more straightforward. I have every sympathy for children who are understandably anxious about being separated from their parents (and, of course, for the parents too). I think the current system is awful and causes unnecessary stress.

I on the other hand recall. Flights forced to be in th back by the smoking rows feeling sick and a couple of times throwing up due to the smoke.

Veey happy that's long gone. I prefer the middle of the plane.

Swiftie1878 · 26/08/2025 18:49

FettleOfKish · 26/08/2025 17:52

Jeopardy? I work for a tour operator that sells charter flights for holidays. We don’t offer seat booking in advance except extra legroom. Seats are allocated at check in by booking reference and somehow everyone ends up sitting with who they want to, with the very rare exception when a flight is totally full and a large or odd-numbered group are the very last to check in. There’s no jeopardy and there never was.

There’s no jeopardy if you don’t mind/care where you end up sitting.
There is if you do.

Lostthefairytale · 26/08/2025 18:28

Last time I flew I booked seats for myself and my family. I was sat next to a woman who hadn't booked seats for her family because in her experience on other airlines her family had always been sat together so she genuinely hadn't thought it was necessary.

On getting on the flight the person allocated next to her was happy to swap with her daughter. I also offered to swap with her son (despite having paid for my seat) but she was happy that he was ok just behind but said she would let me know if he got upset or needed to swap for landing. He didn't need to swap and in fact the couple in their 20's he was sat with moved around so that he could have the window seat for landing.

My experience of flying is that most people are thoughtful and help each other out of they can. Obviously that isn't always going to be the case but I think your experience plus all the stories on here are affecting your view of how likely it is to have problems.

FettleOfKish · 26/08/2025 18:28

@Putneydad7 Ryanair do it deliberately, it’s well documented. None of the others do to my knowledge. I’d never ever pay for seats at time of booking with easyJet, because in hundreds of bookings that I’ve checked in for clients over the years they’ve never been seated apart. I’d check in a month ahead as soon as it’s possible and if by some fluke we weren’t seated together then I’d pay at that point.

Putneydad7 · 26/08/2025 18:20

I never pay unless it is insanely cheap <£5.
Just make sure you check in at the earliest possibility and if there are seats together that will fit your group size you will get them.
No airline will dot you all over the plane deliberately, only if there is no alternative.
Also saw a hack for Easyjet/Ryanair, etc. where you don't pay for seating and then just before you check in, go in to book the maximum number of passengers they will allow and then go through to seat selection stage and select all the solo middle seats. Then go back to your original booking and check in and hey presto you won't get any of those seats. Then just abandon the new booking. Don't know if it works, but it makes logical sense.
Good luck.

KateShugakIsALegend · 26/08/2025 18:18

raggedymum · 26/08/2025 18:14

Thanks for stories like these. It felt like "this is how airtravel is" with not having flown long-haul for a while before that.

Also just a bit spooked overall about travelling to the US in the current climate. Keep imagining being separated from the family (both DH and DD have US passports - DD is a dual citizen) and not allowed in. DH thinks I'm being silly. Probably am as a very white woman with a family.

Apologies not RTFT.

Has anyone mentioned flying via Shannon, where there is US border control.

So if it all goes wrong, you are, happily, in Ireland. Not Trump's US.

notimagain · 26/08/2025 18:15

Airlines should not allow these situations to happen. They should either increase the price so seat selection is included....

Not the worse idea but you have to make that pricing model mandatory for absolutely everyone (and it's here that a pps point about jurisdictions has some validity).

If you don't force the bundled regime onto everyone those that can stick with unbundled pricing have a massive advantage when it comes to advertising low fares verses airlines that are forced to include seat selection in the advertised base price.

Many people are incredibly price sensitive (as an example see a parallel thread running ATM about self catering on board)...so anyone able to carry on unbundling and carry on advertising low fares has a massive advantage of those that can't.

It"s pretty much the scenario that led to legacy airlines having to follow the LoCos down the unbundling route from the 90s.onwards

CraftyGin · 26/08/2025 18:14

We've never had problems by not booking flights. We have always had seats together, even when doing the 24hr check-in.

raggedymum · 26/08/2025 18:14

minipie · 26/08/2025 17:32

Gosh what a horrible journey OP - 3 leg long haul is horrible at the best of times but especially with a nervous child being sat away from you.

We are a family of 4, fly a lot, and I have never paid for seats and we have always been in 3 & 1 or in 2 & 2. Kids have never had to sit separately.

Here’s what helps IME: for long haul, join the loyalty club of whatever airline we are flying with (as this often permits free seat selection at check in) and always check in online as soon as it is allowed (like within 30 min) - I check when online check-in opens and set a diary reminder.

It also helps that my very tall (6’3) husband doesn’t expect extra leg room, just an aisle seat.

Admittedly we would probably still run into problems with the situation you describe, with missed connections and airlines abandoning allocated seats. Sounds horrendous. You were very unlucky, but I hope you don’t let it put you off forever.

Thanks for stories like these. It felt like "this is how airtravel is" with not having flown long-haul for a while before that.

Also just a bit spooked overall about travelling to the US in the current climate. Keep imagining being separated from the family (both DH and DD have US passports - DD is a dual citizen) and not allowed in. DH thinks I'm being silly. Probably am as a very white woman with a family.

OP posts:
AgeingDoc · 26/08/2025 18:11

SDTGisAnEvilWolefGenius · 26/08/2025 17:31

I do remember the early days of cheap air travel, when it was pretty much a free-for-all with everyone racing onto the plane, trying to get the seats they wanted. People who needed assistance, and families with small children did go to the head of the queue, but it was a dog-eat-dog world for everyone else.

I’m assuming that people objected to this, and wanted to be able to book a specific seat, so seat allocation was added to the extras you could pay for. But clearly that has thrown up its own problems.

I’m honestly not sure what the answer is.

If I recall rightly you could pay for priority boarding then too so it was still a matter of paying to increase the probability of sitting where/with whom you want. It was horrible though - I wouldn't want to see that system return!