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Plane seats - refused to swap

590 replies

Annoyed321 · 25/08/2025 16:28

please bear with me, I really need to vent but I need advice too.

Holiday with DH, 8 year old DD and 5 year old DS. Our seats were allocated away from each other. Not even on same aisle literally scattered on different parts of the plane. DH books and sorts checking in and I don’t usually get involved. He tried to apparently check in 24 hours before the flight but there was an error (he didn’t tell me), he was unable to check in and was advised online chat to see a member of staff at airport when we were flying, we get to check in on day of flight and lady says she can’t sit us together. I pleaded with her to at least let there be one of us sat with each child, no problem about all 4 of us sitting together.

She said to ask people when we get to the seat if anyone will swap with us. When we got there everyone refused, which I don’t really blame them as they checked in and chose their seats we didn’t or couldn’t.

I got very emotional as my 5 year old was crying about not sitting next to me DH as usual was unbothered and was just standing around looking unfazed. I’m really embarrassed about my reaction but he said it’s fine and I said it’s not fine “I’m not having my kids sat in between strangers”. It wasn’t as dramatic as I’m making out as it was over very quickly as the cabin crew we spoke to on boarding were able to allocate 2 seats together. Myself and my 5 year old took it and DH sat 2 rows In front of DD who was sat inbetween 2 men, DH was also sat between 2 guys so made no difference where I put her.

I was upset the entire flight and kept asking DH to keep an eye on DD, DH kept rolling his eyes and ignoring me. I felt like a bad mother leaving my child sat there with strangers. I feel embarrassed incase anyone videoed me at the start asking/pleading with people to please swap seats to allow me to sit next to my 2 kids. I only asked about 2 people and they avoided eye contact and ignored me, again I get it.

advice: DH is old fashioned (or should say a complete knob) he won’t share the booking details of flight with me as he’s worried I will mess up the booking, like I’m a stupid child! So I need advice please how can I make sure I am sat next to my kids on flight back home? I will need a booking reference I know which I will have to keep asking him for but the holiday was booked via Expedia and I think that’s what messed up when was trying to check in online 24 hours before. How can I check in if flights were booked with Expedia? I will call them if he doesn’t share booking ref but I doubt they will speak to me due to data protection. Any advice please?

Please be kind and don’t make me feel worse than I feel. Can anyone at least relate with me about how upset I was about DD sat alone? I am a survivor of childhood SA so my feelings might be out of place but I also read a news article literally a few days before flight if a 15 year old girl getting assaulted by a fellow passenger during a flight do these things do happen.

OP posts:
GleisZwei · 25/08/2025 16:49

Sorry OP, but folk are starting to get really fed up of parents not booking seats together and then expecting others to move to accommodate them.
If the booking is in his name, and he won't give you the reference, then you won't be able to check in early or do anything about it for the return leg either, unfortunately. He does sound like an inconsiderate twat though.

Annoyed321 · 25/08/2025 16:49

Not sure why my reply has been hidden! I only thanked the poster and said I will contact the company, maybe as I mentioned the company/airline.

OP posts:
LividSquidward · 25/08/2025 16:49

I couldn’t stay married to a man who a) had complete disregard for my kids’ safety and comfort b) was so controlling he wouldn’t let me access a booking.

Honestly, once the immediate issue of the flight home is resolved you need to come back to mumsnet, list ALL the controlling weird shit he has done (bet there’s loads) and we can help you leave him.

Imagine next year booking your OWN flights and taking your kids yourself, who’ll be sat next to you because you did it yourself.

seasid · 25/08/2025 16:49

This is actually disgusting. I don’t fly, so I was under the impression that minors automatically get seated next to their adult they’re flying with. I’m actually baffled that it’s not the case and this happens.

bumbaloo · 25/08/2025 16:48

CleanShirt · 25/08/2025 16:38

You can pay for allocated seats at the time of booking, a long time before you try to check in. It wasn't the fault of the other passengers that your husband's a dick.

She’s not blaming other passengers

ImAPreMadonna · 25/08/2025 16:48

Thing is OP that he DIDN’T pay at the point of purchase and left it to chance when check-in opened. Others will have paid, so your return flight is subject to the same ‘seat roulette’ as your outbound flight.

Annoyed321 · 25/08/2025 16:48

Overthebow · 25/08/2025 16:47

You can choose seats on checking in 24 hrs before but there’s usually also an option to pay at time of booking too. Unfortunately if everyone else has already chosen their seats on booking then you may end up with the same situation on the way home. Leaving it until 24 hrs before is risky as there may not be seats together available, especially during busy times for children traveling in the school holidays, or as you found out there might be an error.

Thank you. I think I need to contact Expedia asap.

OP posts:
Glittertwins · 25/08/2025 16:48

Are you sure there really was an error OP? Even if a phone call was needed, any normal person would would have had the entire booking fully confirmed including seat reservations, before paying. It sounds like he didn’t want to pay up.

Spacecowboys · 25/08/2025 16:48

Ive always paid the extra to ensure being sat next to kids.
Don't bother doing this when holidaying with friends.

Overthebow · 25/08/2025 16:47

You can choose seats on checking in 24 hrs before but there’s usually also an option to pay at time of booking too. Unfortunately if everyone else has already chosen their seats on booking then you may end up with the same situation on the way home. Leaving it until 24 hrs before is risky as there may not be seats together available, especially during busy times for children traveling in the school holidays, or as you found out there might be an error.

yellowbuzzybee · 25/08/2025 16:46

I think your best bet is to speak to your husband and show him the article about the girl that was recently sexually abused on a plane. Then he needs to login and try to upgrade to pick and pay for his seats. Or you need to get hold of the flight data and speak to the airline, put on a deep voice and pretend to be him.

TickyandTacky · 25/08/2025 16:46

Annoyed321 · 25/08/2025 16:43

Sorry I don’t think I’m being clear. We would have been able to choose our seats when we checked in but he couldn’t complete it online. There was an error on the system as it’s booked via 3rd party. He’s done it before and I’ve seen him 24 hours before we check in and choose our seats but this time there was an error which he didn’t tell me about

You left it too late. We choose seats when we book or just after. 24 hours before is risking it as most people are more organised than that.

Annoyed321 · 25/08/2025 16:46

pinotnow · 25/08/2025 16:44

I wish people would respond to what the OP actually said - she isn't trying not to pay but her h is controlling and won't sort out the seats together and won't let her do it either.

I don't know what to suggest OP - could you get into his emails if he leaves them logged on on a shared device and do it from there? Sorry if that's not helpful but you're definitely not being UR. Don't worry about what people thought - they don't know you and I'm sure they have forgotten it now. chances are your dc would be fine but I completely understand not wanting them sitting next to strangers just in case they need you.

Your H sounds a total prick.

Thank you so much for validating me! Yes I would happily pay and do would DH but there was an error and he won’t sort it or let me sort it, thank you so much that’s a good idea. My dd uses his phone only games and knows his code I’ll get into his emails.

OP posts:
CleanShirt · 25/08/2025 16:45

Annoyed321 · 25/08/2025 16:43

Sorry I don’t think I’m being clear. We would have been able to choose our seats when we checked in but he couldn’t complete it online. There was an error on the system as it’s booked via 3rd party. He’s done it before and I’ve seen him 24 hours before we check in and choose our seats but this time there was an error which he didn’t tell me about

You can pay to choose your seats when you book the flight.

TheNightingalesStarling · 25/08/2025 16:45

The issue was you couldn't check in online so it was the left over seats i.e the middle ones... normally they can get you close together even if the whole party isn't sat together (so across an aisle for example).

Heronwatcher · 25/08/2025 16:45

Your DH is an absolute dick. It’s super easy to get seats together, you just pay when you do the booking. Sometimes it’s not even that much.

Your best bet now (assuming he hasn’t done that) would be to just go online with the booking reference on your phone and check in as early as possible to try and get at least 2 together. I bet it was working fine but your idiot husband couldn’t be arsed. If he refused to share the details with me I’d raise merry hell and either refuse to fly back with them at all (I’d book my own flight), so he has to go with the kids on his own, or say I’m going to book completely separate flights with the kids back myself a day early and then change the locks when you get back.

Honestly I think this is coercive control though, and he’s using the kids to get a reaction, what an utter bastard.

Onthebusses · 25/08/2025 16:45

Use a travel agent.

BlueMum16 · 25/08/2025 16:44

You cannot guarantee to sit by your kids. Even paying for seats you could be split up.

You need a clear conversation with your DP about your flight home. When does check-in online open and plan to do the seats immediately. Unless you can book seats together now?

As for flight out, you could have sat your children together and you say alone. I would do this so they had each other.

Annoyed321 · 25/08/2025 16:44

Lovelynames123 · 25/08/2025 16:42

Which airline is it? Ive never been separated from my dc, sometimes I've paid, other times not (usually if we book last minute I can't book seats together but we've been allocated new seats on check in at the airport)

I'm surprised any airline is separating any young kids from parents, not my experience at all

Yes I’ve never experienced it either and we have been travelling since DD was 4 months old. We never had this issue before. I

OP posts:
pinotnow · 25/08/2025 16:44

I wish people would respond to what the OP actually said - she isn't trying not to pay but her h is controlling and won't sort out the seats together and won't let her do it either.

I don't know what to suggest OP - could you get into his emails if he leaves them logged on on a shared device and do it from there? Sorry if that's not helpful but you're definitely not being UR. Don't worry about what people thought - they don't know you and I'm sure they have forgotten it now. chances are your dc would be fine but I completely understand not wanting them sitting next to strangers just in case they need you.

Your H sounds a total prick.

Thunderdcc · 25/08/2025 16:44

I think in 2014 we probably chose seats at the online check in stage but the last few years we have selected seats and paid at the point of booking. For whatever reason your DH clearly has chosen not to do this and play roulette with the seat allocation.

Seats have different price points, I prefer to sit at the back so they are "only" about £25 each. However having booked them and paid for them I would assume you had made a conscious choice to try and save £100 and it hadn't worked out for you.

ThePure · 25/08/2025 16:44

Other people won’t know your circumstances with DH and I am afraid they will likely think you were too cheap to pay and have to bear the consequences. Everyone knows you have to pay to sit with your kids on budget airlines these days. The only way you can guarantee it on the way back is to check in sooner online and pay for seats together. If he won’t let you have the details to do this or do it himself then the same thing will happen again. I can’t see any way around it that doesn’t involve him I’m afraid. I hope he will sort it having seen yours and Dds distress

ilovelamp82 · 25/08/2025 16:43

Wow! He won't let you have access to the booking. Get away from this guy. Something tells me you have hundreds of examples like this. No wonder you're a nervous wreck.

Annoyed321 · 25/08/2025 16:43

Sorry I don’t think I’m being clear. We would have been able to choose our seats when we checked in but he couldn’t complete it online. There was an error on the system as it’s booked via 3rd party. He’s done it before and I’ve seen him 24 hours before we check in and choose our seats but this time there was an error which he didn’t tell me about

OP posts:
Florally · 25/08/2025 16:43

I probably would have sat with the 5 year old for takeoff and landing, and the rest of the flight sat the children together.

(obviously this depends on how they get on)

how long was the flight?