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Plane seats - refused to swap

590 replies

Annoyed321 · 25/08/2025 16:28

please bear with me, I really need to vent but I need advice too.

Holiday with DH, 8 year old DD and 5 year old DS. Our seats were allocated away from each other. Not even on same aisle literally scattered on different parts of the plane. DH books and sorts checking in and I don’t usually get involved. He tried to apparently check in 24 hours before the flight but there was an error (he didn’t tell me), he was unable to check in and was advised online chat to see a member of staff at airport when we were flying, we get to check in on day of flight and lady says she can’t sit us together. I pleaded with her to at least let there be one of us sat with each child, no problem about all 4 of us sitting together.

She said to ask people when we get to the seat if anyone will swap with us. When we got there everyone refused, which I don’t really blame them as they checked in and chose their seats we didn’t or couldn’t.

I got very emotional as my 5 year old was crying about not sitting next to me DH as usual was unbothered and was just standing around looking unfazed. I’m really embarrassed about my reaction but he said it’s fine and I said it’s not fine “I’m not having my kids sat in between strangers”. It wasn’t as dramatic as I’m making out as it was over very quickly as the cabin crew we spoke to on boarding were able to allocate 2 seats together. Myself and my 5 year old took it and DH sat 2 rows In front of DD who was sat inbetween 2 men, DH was also sat between 2 guys so made no difference where I put her.

I was upset the entire flight and kept asking DH to keep an eye on DD, DH kept rolling his eyes and ignoring me. I felt like a bad mother leaving my child sat there with strangers. I feel embarrassed incase anyone videoed me at the start asking/pleading with people to please swap seats to allow me to sit next to my 2 kids. I only asked about 2 people and they avoided eye contact and ignored me, again I get it.

advice: DH is old fashioned (or should say a complete knob) he won’t share the booking details of flight with me as he’s worried I will mess up the booking, like I’m a stupid child! So I need advice please how can I make sure I am sat next to my kids on flight back home? I will need a booking reference I know which I will have to keep asking him for but the holiday was booked via Expedia and I think that’s what messed up when was trying to check in online 24 hours before. How can I check in if flights were booked with Expedia? I will call them if he doesn’t share booking ref but I doubt they will speak to me due to data protection. Any advice please?

Please be kind and don’t make me feel worse than I feel. Can anyone at least relate with me about how upset I was about DD sat alone? I am a survivor of childhood SA so my feelings might be out of place but I also read a news article literally a few days before flight if a 15 year old girl getting assaulted by a fellow passenger during a flight do these things do happen.

OP posts:
WimbyAce · 25/08/2025 17:16

My OH is similar in that he's like I don't even care about seats. I'm like well you will when the kids start kicking off if they aren't sat with us and it ruins the beginning of the holiday. Anyway I always do the bookings and over ruled him and paid to prebook the seats.

Thebigonesgetaway · 25/08/2025 17:13

Op you pay to select seats at point of purchase, whether on purpose or by mistake your husband didn’t do this , it is difficult to do it by mistake. You then can try to check in on line 24 hours before hand and see if you can get any together, you pick from what’s left, which is often very little if any. That’s why no one else moved, not because they checked in, because they paid and they knew you hadn’t. Your husband was unfazed as he already knew.

MissScarletInTheBallroom · 25/08/2025 17:12

Annoyed321 · 25/08/2025 16:40

I really don’t mind paying and DH has faults but he definitely wouldn’t skimp on paying extra to sit together all other times we have always sat other this has never happened. I was shocked they would actually sit kids away from parents. I genuinely think it was an error on the computer.

Edited

Are you sure that on this occasion he didn't decide to see what would happen if he didn't pay for seat selection?

FAFO?

Jellyslothbridge · 25/08/2025 17:11

Say to your DH you want to go online together to see if you can rebook seats for the return home.

GrumpyExpat · 25/08/2025 17:10

to answer your question as I don’t think anyone has, Expedia is not the problem. All airline bookings have an alpha numeric code associated with them (something like GHO1CP). You should be able to go to the airline’s website, go to something like ‘find my booking’, use your surname and the code and your booking will come up. It will then say when you can check in etc and perhaps offer to prebook seats.
if your husband won’t give you the booking code, then that is serious problem. I cannot understand anyone being married to someone like that. I usually do all of our holiday bookings and I automatically forward them to my husband so that he has the information too.

DoggyDisaster · 25/08/2025 17:09

RimTimTagiDim · 25/08/2025 16:33

Seats are really not your main problem, are they? How can we help you get away from the controlling dick you're married to?

This! Book your own flights home OP and get away from him. Seats are the least of your worries

Bananafofana · 25/08/2025 17:09

Ps I’m really sorry you are a SA survivor, makes me even more upset that you are with such a horrible man.

JadeSeahorse · 25/08/2025 17:09

In fairness to DH, I'm not sure - have never booked on Expedia but I'm sure many others will know - if the "Select Seats" option is available on Expedia.

I know with most 3rd party bookings that you need to acquire the airline locator - which is generally issued once the airfare is paid in full - and then use same locator to bring up the flights and select seats/other extras etc. directly on the airline website.

Onthebusses · 25/08/2025 17:08

legoplaybook · 25/08/2025 16:51

What, now? How is a travel agent going to get her the details of her DH's booking??

I mean in future. This time she needs to demand holiday details and not move until she gets them.

PInkyStarfish · 25/08/2025 17:08

Your husband is horrible.
If I were you I would book another flight home without him and pay for you and your children to sit together.

Bananafofana · 25/08/2025 17:07

I’m stuck on you describing your husband as “old fashioned”. It’s a lot more than “old-fashioned”… My grandfathers were both born in 1925 and let my respective grandmothers handle travel bookings (and pretty much anything else!) if they wanted to. Do you belong to a particularly strict religious sect? Have you time travelled from the 1860s? I shudder to think how else you are controlled if this is just one example.

Notmycircusnotmyotter · 25/08/2025 17:06

you should've paid to book specific seats. You can't throw a hissy fit and expect people to move.

mamagogo1 · 25/08/2025 17:06

You need to pay to reserve your seats if it’s a budget airline (especially Ryan air), alternatively you run the risk of a repeat, most airlines will at least try to seat you together if you log in as soon as check in opens and I’ve never been seated more than across the aisle myself, Ryan air deliberately separates people

StartleBright · 25/08/2025 17:05

It wasn’t an ‘error on the computer’. It was your husband being tight or stupid or both (or worse even, deliberately creating an event that will make you feel distressed and helpless?). You want to sit next to your kids? You pay. Simple. Yes it’s annoying, but it really is that simple.

ThePure · 25/08/2025 17:04

I think the ‘error’ might be that there were no seats together left to seat the children because everyone else had paid in advance hence it would not let him book them. He might have just not realised this issue as opposed to being deliberately cheapskate if it’s always worked out (maybe at less peak times) in the past or with more upmarket airlines.

Soontobe60 · 25/08/2025 17:04

Annoyed321 · 25/08/2025 16:53

i only found out about the error when he was speaking to the checking in baggage lady (sorry I don’t know the actual term) his exact words were “I tried to check in and select seats and error message said children cannot be allocated seats please speak to ….”. The lady said she’s never heard of this and asked him how he booked.

It sounds like the only seats available at this point were restricted seats - such as emergency exits. Either that, or there were no pairs of seats together.

FKAT · 25/08/2025 17:02

Christ there are some inane replies to this thread.

Gloschick · 25/08/2025 17:02

I imagine the issue was that the online checkin didn't allow the kids to be placed alone so it wouldn't work. So he is probably telling the truth on this.

That said, instead of looking for validation, do listen to what pp's are saying. Sounds like almost everyone on the flight pre-paid for seats, which your dh clearly didn't do. This may already be problematic as the return flight is already likely to be heavily pre-booked. Log on to expedia, see if u can pay for seats now. If not, u will need to contact the airline to see if they can help. Next time insist that seats are paid for.

Soontobe60 · 25/08/2025 17:01

Annoyed321 · 25/08/2025 16:43

Sorry I don’t think I’m being clear. We would have been able to choose our seats when we checked in but he couldn’t complete it online. There was an error on the system as it’s booked via 3rd party. He’s done it before and I’ve seen him 24 hours before we check in and choose our seats but this time there was an error which he didn’t tell me about

But by that time there may well have been no seats left together anyway if other people had booked them before you.

mcdog · 25/08/2025 17:01

It wasn’t a computer error at all. Your husband is a total dick who should have sorted this weeks ago.

Amethystanddiamonds · 25/08/2025 17:00

OP what people are trying to get across is that 24 hours at check in is too late. We paid extra and booked the seats for our holiday this summer 11 months in advance. People used to give up seats for families but when you've paid an extortionate amount to reserve your seat (and may have gone without to afford it) you aren't inclined to give it up for people that you think are trying to cut costs. He needs to go into the booking and either try and get the seats together and pay for it or admit he screwed up!

If your DH doesn't trust you to book a holiday you have far bigger problems than seats on a flight!

DrPrunesqualer · 25/08/2025 17:00

Book the holidays yourself
you seem to be more aware of safeguarding

Soontobe60 · 25/08/2025 17:00

Annoyed321 · 25/08/2025 16:40

I really don’t mind paying and DH has faults but he definitely wouldn’t skimp on paying extra to sit together all other times we have always sat other this has never happened. I was shocked they would actually sit kids away from parents. I genuinely think it was an error on the computer.

Edited

But he did skimp on paying for selected seating - this is usually paid for at the time of booking and he chose to not pay. Also, you knew you didn’t have allocated seating and didn’t tell him to sort it well beforehand.

smallpinecone · 25/08/2025 16:59

Annoyed321 · 25/08/2025 16:55

I actually did consider this but they fight a lot!

Surely they could have behaved themselves for the duration of the flight?

Petrolitis · 25/08/2025 16:59

Refuse to fly with him again unless you do the booking in future and pay for your seats at the point of booking.

For the return flight insist on having the details now so that you can try and book seats today for your return leg.

Which airline is it? There's thousands of Mumsnetters one of them will have doubtless booked the same airline through expedia and know what to do.

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