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Plane seats - refused to swap

590 replies

Annoyed321 · 25/08/2025 16:28

please bear with me, I really need to vent but I need advice too.

Holiday with DH, 8 year old DD and 5 year old DS. Our seats were allocated away from each other. Not even on same aisle literally scattered on different parts of the plane. DH books and sorts checking in and I don’t usually get involved. He tried to apparently check in 24 hours before the flight but there was an error (he didn’t tell me), he was unable to check in and was advised online chat to see a member of staff at airport when we were flying, we get to check in on day of flight and lady says she can’t sit us together. I pleaded with her to at least let there be one of us sat with each child, no problem about all 4 of us sitting together.

She said to ask people when we get to the seat if anyone will swap with us. When we got there everyone refused, which I don’t really blame them as they checked in and chose their seats we didn’t or couldn’t.

I got very emotional as my 5 year old was crying about not sitting next to me DH as usual was unbothered and was just standing around looking unfazed. I’m really embarrassed about my reaction but he said it’s fine and I said it’s not fine “I’m not having my kids sat in between strangers”. It wasn’t as dramatic as I’m making out as it was over very quickly as the cabin crew we spoke to on boarding were able to allocate 2 seats together. Myself and my 5 year old took it and DH sat 2 rows In front of DD who was sat inbetween 2 men, DH was also sat between 2 guys so made no difference where I put her.

I was upset the entire flight and kept asking DH to keep an eye on DD, DH kept rolling his eyes and ignoring me. I felt like a bad mother leaving my child sat there with strangers. I feel embarrassed incase anyone videoed me at the start asking/pleading with people to please swap seats to allow me to sit next to my 2 kids. I only asked about 2 people and they avoided eye contact and ignored me, again I get it.

advice: DH is old fashioned (or should say a complete knob) he won’t share the booking details of flight with me as he’s worried I will mess up the booking, like I’m a stupid child! So I need advice please how can I make sure I am sat next to my kids on flight back home? I will need a booking reference I know which I will have to keep asking him for but the holiday was booked via Expedia and I think that’s what messed up when was trying to check in online 24 hours before. How can I check in if flights were booked with Expedia? I will call them if he doesn’t share booking ref but I doubt they will speak to me due to data protection. Any advice please?

Please be kind and don’t make me feel worse than I feel. Can anyone at least relate with me about how upset I was about DD sat alone? I am a survivor of childhood SA so my feelings might be out of place but I also read a news article literally a few days before flight if a 15 year old girl getting assaulted by a fellow passenger during a flight do these things do happen.

OP posts:
Frankenpug23 · 25/08/2025 18:10

Phone the airline, tell them the date and time of the flight coming home and ask them to help you book and pay for the seats.

Your husband is a controlling twat!!

glittereyelash · 25/08/2025 18:09

I totally empathise how stressful it is when you can't sit beside your child. I nearly had this yesterday. We'd booked our seats together but were changed to a different aircraft with completely different seats assigned. My five year old had a seat in the front row and we were in the 9th and 14th. I was lucky enough that the staff found us seats together. It happened before on a bus also I'd booked seats together but the seat was damaged and blocked off and nobody would swap so he had to sit across the aisle from me. Honestly just do the bookings yourself, check in well in advance its not worth the worry and stress.

OhHellolittleone · 25/08/2025 18:09

Gabbycat245 · 25/08/2025 17:59

Sorry, you want to accuse someone of being a pedophile in order to get them to move?! Bloody hell, I've heard it all now 😳

I think it’s rude not to move, I really do. I always move, I find it baffling that there are so many threads and sooo many people who think it’s ’their Right’ to sit in their booked seat. Yes, you chose it, but now you need to swap. Although, once my husband had someone ask him to swap, to economy..ha… which really is cheeky fuckery.

Twinkylightsg · 25/08/2025 18:09

I'm confused. When I flew recently they allocated the children next to me. I didn't have a choice of the seats on the plane when booking the ticket or checking in. They were just sat next to me 🤷‍♀️ I think your DD sitting between two men is not OK. They should have had that changed.

TimeForATerf · 25/08/2025 18:09

I think your DH cheaped out, he assumed you would be sat together and when you weren't he tried to make out it wasn’t an issue and then refused to let you look at the booking.

HJBeans · 25/08/2025 18:08

Annoyed321 · 25/08/2025 16:55

I actually did consider this but they fight a lot!

Honestly, if the airline has a business model that separates kids as young as 5 from a parent on a flight which could be long and/scary for them, they deserve to deal with kids fighting on board themselves.

I’m disgusted it’s come to the point where we’ve all normalised paying ‘extra’ to be near our children when flying. It isn’t an ‘extra’ for very young kids to have access to their caregiver, even if not in a stressful situation - but flying is stressful for many kids and adults. I don’t blame other passengers for not moving having paid money for their seats, but honestly what has it come to that companies taking in zillions of pounds have made us all act like sitting with young children on a flight is a bonus that should be available only to those who can pay? What if there’s an accident or strong turbulence? What if the kid needs the toilet but the seatbelt sign is on and they wet themselves? My kids get travel sick - does an unrelated seat mate want to deal with that? Does this policy apply to all kids in seats? Two year olds? Three year olds?

Your husband sounds like a controlling jerk, but budget airlines are fucking obscene and we should as a society push back. The level of ‘you should have paid’ and ‘everyone knows’ on this thread. But why have we been duped into thinking this is something people should expect to pay for? If everyone stopped paying for ‘extras’ which should be standard, budget airlines would stop squeezing every last penny out of us and start providing a fair price for a decent basic level of service which includes not separating young children from their parents. Instead we snipe at each other about what we paid for, when the thing itself - sitting by your loved ones - costs the company selling it to you nothing at all. It has no worth except for the worth we let them make of it.

Sorry for the rant, OP - but I would be really upset, too. Your husband simply must sort out buying seats before check in. I agree with other posters that if he can’t you have an option to buy separate flights back for you and your kids if you have access to money. You are not being silly and it’s completely understandable for this to be non-negotiable for you.

teksquad · 25/08/2025 18:08

same as mentioned Edi (strangely I can call Ryanair a bunch of absolute shitbags though 😆)

TLDR none of this is travel company or airlines fault, this was always going to happen if you didnt pay at booking.

OhNoNotSusan · 25/08/2025 18:08

do you know your seats for the journey back?

youalright · 25/08/2025 18:08

Ruby1985 · 25/08/2025 17:59

I’m confused they let a child sit alone. We always pre book seats, but I am
sure an airline once told us young children have to sit near their parents anyway? Maybe look that up. So basically, even if you didn’t pre book at least a child would be with either one of you, even if you didn’t all sit together (all four)

The child was only a row in front thats what airlines mean by sat together it can be a row infront a row behind or the row at the side but this is usually under 5s. Op daughter is 8 so they honestly could have stuck her anyway.
We always book our seats while booking the flight and just see it as part of the cost. I just don't understand why you wouldn't if you had kids.

CountryQueen · 25/08/2025 18:08

Never had an issue and I book plenty. Including Expedia. I wouldn’t travel with a partner who withheld essential travel documents from me though. Are you allowed access to your insurance policy details?

CleanShirt · 25/08/2025 18:07

Annoyed321 · 25/08/2025 18:04

I feel a bit guilty for blaming it on him. He’s really trying to sort it out. I’m appalled at Ex*a and the airline.

I’ll update once we get home.

Are you just on a wind up now???

goplacidly · 25/08/2025 18:06

Annoyed321 · 25/08/2025 17:51

He just rang them and it was in loud speaker so I heard the conversation. I’m really annoyed with the airline. He was telling the truth at E**a (keeps hiding my message when I type in) didn’t allow him to select seats in advance. The airline which I don’t mention as it keeps hiding my message said we can’t select seats for kids online and they must be done in person! I ranted at them about my kids being sat away and it’s not right for them to do. He said the only option is we should go to airport now and speak to airline directly that’s the only way, I asked why we can’t just call and he said because it’s a security issue! When I get home I will be naming the airline. The guy literally couldn’t care less. I even said I will pay right now but he said it’s not possible I will have to talk to airline face to face in airport and cannot be done on phone or internet. We have never travelled with this shitty airline so first time we had this issue.

*sorry lots of typos as just got off phone to them and was quickly typing

DH said he will go airport early tomorrow when they open

Edited

I am so intrigued as to the name of the airline.
Begins with an E but not easyJet? We used to have an error message always come back on DS’s last passport with Easyjet but now he is 15 weeks had to get him a new one and it’s fine. DD is younger and we never had a problem with her passport but maybe it is a common thing. I do really feel your pain as having to be twice on standby as unable to check in online is a pretty stressful flying experience

teksquad · 25/08/2025 18:06

Annoyed321 · 25/08/2025 18:01

I think all the issue happened as we booked via 3rd party. Any one with experience of this? Why are they asking us to come to airport and sort out face to face why not over the phone or online? Sorry for my ranting earlier but DH I know didn’t skimp on the price. This is the cheapest holiday we have ever been on and money is not an issue. He’s never booked 3rd party before. He’s not perfect in anyway but I think I wrongly blamed it on him, apparently it’s a well known issue with the site. I will name the airline when I get home safely!

TUI, I suspect, or similar.

This is because they sublet out blocks of seats to specific travel conpanies and let them get on with it. And the online systems dont cooperate properly so you have to manage everything via expedia/onthe beach/loveholidays or whoever- who want to be able to upsell seats and luggage at their own (usually higher) prices.

Again, pay for seats at booking if you have to be sat together. ain your situation your odds of randomly being allocate together for free, when everyone else pays, are even less as you are limited to the expedia/whatever travel company block of only X number of seats, not the whole plane.

Annoyed321 · 25/08/2025 18:06

Zonder · 25/08/2025 18:04

We book via a 3rd party and they always check us in and sort our seat numbers. Who was your 3rd party?

It keeps hiding my message when I type in. I’m DM you if that’s okay

OP posts:
JHound · 25/08/2025 18:05

Annoyed321 · 25/08/2025 18:04

I feel a bit guilty for blaming it on him. He’s really trying to sort it out. I’m appalled at Ex*a and the airline.

I’ll update once we get home.

It’s not the airlines fault he did not pay for assigned seating (and he said he did not pay as he said he tried to select seats at check-in.)

Inglot · 25/08/2025 18:05

RimTimTagiDim · 25/08/2025 16:33

Seats are really not your main problem, are they? How can we help you get away from the controlling dick you're married to?

OP please read this message.

Sussexswain · 25/08/2025 18:05

Annoyed321 · 25/08/2025 18:01

I think all the issue happened as we booked via 3rd party. Any one with experience of this? Why are they asking us to come to airport and sort out face to face why not over the phone or online? Sorry for my ranting earlier but DH I know didn’t skimp on the price. This is the cheapest holiday we have ever been on and money is not an issue. He’s never booked 3rd party before. He’s not perfect in anyway but I think I wrongly blamed it on him, apparently it’s a well known issue with the site. I will name the airline when I get home safely!

I used to work in travel and this is not the case. Expedia is the vendor. Even if you book the holiday as a package if you look at your bank statements you will notice that there is a transfer that takes money directly from airline. Your booking is exactly the same as if you had booked directly

Hairshare · 25/08/2025 18:05

Sorry you were so upset, but really your DD was in very little danger. Most men don’t assault small children in public places where paid staff and the parents are close by. Next time insist on booking the flights yourself.

Zonder · 25/08/2025 18:04

Annoyed321 · 25/08/2025 18:01

I think all the issue happened as we booked via 3rd party. Any one with experience of this? Why are they asking us to come to airport and sort out face to face why not over the phone or online? Sorry for my ranting earlier but DH I know didn’t skimp on the price. This is the cheapest holiday we have ever been on and money is not an issue. He’s never booked 3rd party before. He’s not perfect in anyway but I think I wrongly blamed it on him, apparently it’s a well known issue with the site. I will name the airline when I get home safely!

We book via a 3rd party and they always check us in and sort our seat numbers. Who was your 3rd party?

MixedBananas · 25/08/2025 18:04

I would be equally upset and refuse to go on further trips with him if he can not share details. My DH shares bookings and sometimes I book and he is a very traditional husband. He opens the car door for me, he carries the heavy shopping and he empties the car. I don't strain or lift a finger but he isn't toxic. Your husband is not traditional he is just a horrid miserable uncaring man child.

Ruby1985 · 25/08/2025 18:04

teksquad · 25/08/2025 18:02

if you look at the guidelines, 'near'is defined as sonething like 'within 4/5 rows'. And Ryanair give no fucks.

Hahah yes re Ryan air! My nine year olds seat was double booked 😝 the other passenger just about accepted to move from near me

Annoyed321 · 25/08/2025 18:04

I feel a bit guilty for blaming it on him. He’s really trying to sort it out. I’m appalled at Ex*a and the airline.

I’ll update once we get home.

OP posts:
Batelyboo · 25/08/2025 18:04

Annoyed321 · 25/08/2025 16:43

Sorry I don’t think I’m being clear. We would have been able to choose our seats when we checked in but he couldn’t complete it online. There was an error on the system as it’s booked via 3rd party. He’s done it before and I’ve seen him 24 hours before we check in and choose our seats but this time there was an error which he didn’t tell me about

An “error” ha! More likely there was something he was meant to do to book assigned seat and he forgot and yet he’s being all patronising acting as if you’re going to mess things up.

Saladbar · 25/08/2025 18:03

Annoyed321 · 25/08/2025 18:01

I think all the issue happened as we booked via 3rd party. Any one with experience of this? Why are they asking us to come to airport and sort out face to face why not over the phone or online? Sorry for my ranting earlier but DH I know didn’t skimp on the price. This is the cheapest holiday we have ever been on and money is not an issue. He’s never booked 3rd party before. He’s not perfect in anyway but I think I wrongly blamed it on him, apparently it’s a well known issue with the site. I will name the airline when I get home safely!

But he didn’t pay to have you sitting together did he? So he did scrimp. Sounds like a lot of blaming others and not twat DH taking responsibility goes on.

SabrinaThwaite · 25/08/2025 18:02

And this is why we book direct with the airline. Third party booking sites are often rubbish at sorting out issues.

And for those saying that leaving it until 24 hrs before the flight to check in is too late, that’s policy with some airlines unless you’re a frequent flyer with them (looking at you BA).

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