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Plane seats - refused to swap

590 replies

Annoyed321 · 25/08/2025 16:28

please bear with me, I really need to vent but I need advice too.

Holiday with DH, 8 year old DD and 5 year old DS. Our seats were allocated away from each other. Not even on same aisle literally scattered on different parts of the plane. DH books and sorts checking in and I don’t usually get involved. He tried to apparently check in 24 hours before the flight but there was an error (he didn’t tell me), he was unable to check in and was advised online chat to see a member of staff at airport when we were flying, we get to check in on day of flight and lady says she can’t sit us together. I pleaded with her to at least let there be one of us sat with each child, no problem about all 4 of us sitting together.

She said to ask people when we get to the seat if anyone will swap with us. When we got there everyone refused, which I don’t really blame them as they checked in and chose their seats we didn’t or couldn’t.

I got very emotional as my 5 year old was crying about not sitting next to me DH as usual was unbothered and was just standing around looking unfazed. I’m really embarrassed about my reaction but he said it’s fine and I said it’s not fine “I’m not having my kids sat in between strangers”. It wasn’t as dramatic as I’m making out as it was over very quickly as the cabin crew we spoke to on boarding were able to allocate 2 seats together. Myself and my 5 year old took it and DH sat 2 rows In front of DD who was sat inbetween 2 men, DH was also sat between 2 guys so made no difference where I put her.

I was upset the entire flight and kept asking DH to keep an eye on DD, DH kept rolling his eyes and ignoring me. I felt like a bad mother leaving my child sat there with strangers. I feel embarrassed incase anyone videoed me at the start asking/pleading with people to please swap seats to allow me to sit next to my 2 kids. I only asked about 2 people and they avoided eye contact and ignored me, again I get it.

advice: DH is old fashioned (or should say a complete knob) he won’t share the booking details of flight with me as he’s worried I will mess up the booking, like I’m a stupid child! So I need advice please how can I make sure I am sat next to my kids on flight back home? I will need a booking reference I know which I will have to keep asking him for but the holiday was booked via Expedia and I think that’s what messed up when was trying to check in online 24 hours before. How can I check in if flights were booked with Expedia? I will call them if he doesn’t share booking ref but I doubt they will speak to me due to data protection. Any advice please?

Please be kind and don’t make me feel worse than I feel. Can anyone at least relate with me about how upset I was about DD sat alone? I am a survivor of childhood SA so my feelings might be out of place but I also read a news article literally a few days before flight if a 15 year old girl getting assaulted by a fellow passenger during a flight do these things do happen.

OP posts:
everardshutthatdoor · 25/08/2025 18:18

I do feel sorry for you OP, however this came about. Hopefully you can choose your seats for the return flight but if not, encourage the DC to think of it as an adventure sitting alone. Make sure they know where you and DH are sitting and that you can make eye contact with them. If you aren’t stressed about it, they won’t be. You don’t have to stay seated for the flight, you can get up and talk to them once the seatbelt sign goes off.

Once you’re in the air the cabin crew will be more able to help you find seats together, if they haven’t already on boarding.

CautiousLurker01 · 25/08/2025 18:18

Annoyed321 · 25/08/2025 18:01

I think all the issue happened as we booked via 3rd party. Any one with experience of this? Why are they asking us to come to airport and sort out face to face why not over the phone or online? Sorry for my ranting earlier but DH I know didn’t skimp on the price. This is the cheapest holiday we have ever been on and money is not an issue. He’s never booked 3rd party before. He’s not perfect in anyway but I think I wrongly blamed it on him, apparently it’s a well known issue with the site. I will name the airline when I get home safely!

I booked through a 3rd party (travel company) recently and you still have to check in with the airline yourself. Your DH will have been sent an email from the airline 28-30 days prior to your flight stating that check-in was open. At that stage, if you need seats together, you go on line and ‘check in’ at which point you select your tickets… and pay. Sorry, but this is still a DH issue.

If you need paired seats you do NOT leave it to 24hrs prior to departure to select your seats. Doesn’t matter whether it is BA, Easy Jet etc… check in is done by the lead passenger as you have to enter passport details and confirm whether visa are needed/obtained.

Thingyfanding · 25/08/2025 18:18

Frankenpug23 · 25/08/2025 18:14

When I have paid £40 for a seat I want, next to my child (who I have also paid £40 for) - then yes I do believe its my right to sit in the seat I have paid for - and no I won’t move just because someone didn’t want to pay!?

I don’t think they’re expecting anyone with children to move so their child can sit next to them. They a referring to adults without children.

HisNibs · 25/08/2025 18:18

@Zonder MN seem to hide any posts mentioning Exped1a so I'm guessing it's that one. I've read that you can book seats in advance through them. Personally, I only ever book directly with the airlines.

Annoyed321 · 25/08/2025 18:18

Thank you everyone. I’ve PM’d some of you the 3rd party name and airline! I will post once I get home. Thank you for taking your time I hope this will be sorted now. DH is going there early tomorrow to sort out. I can’t check messages now as I’m going out for dinner. I will definitely update soon. Thank you.

OP posts:
ClareBlue · 25/08/2025 18:18

Ryanair do not let you not buy an alocatted seat if your booking with a minor on the booking. You have to pay for the seat but you can not randomly alocate a minor.
I fly with them 40 or 50 times a year on random seat alocation and it is pretty even between window, middle and aisle. But if people have bought all the windows then there is much mire chance you will not be getting one, obviously.
But if you use a 3rd party they can book you as random wirh a minor. That is tge ussue if it is Ryanair.

teksquad · 25/08/2025 18:17

Twinkylightsg · 25/08/2025 18:09

I'm confused. When I flew recently they allocated the children next to me. I didn't have a choice of the seats on the plane when booking the ticket or checking in. They were just sat next to me 🤷‍♀️ I think your DD sitting between two men is not OK. They should have had that changed.

Id happily swap to an equivalent seat. But if ive paid for an aisle seat (becasue im claustrophobic) theres absolutely no way id swap for a middle or window seat.

thornbury · 25/08/2025 18:17

Depends on your Expedia-Airline- destination combo, but we flew Easyjet this summer booked through Expedia and had no difficulty with online check in to Crete or Canary Islands.

Thingyfanding · 25/08/2025 18:16

If you book with Jet2 they have a policy where you have to sit with your children and they keep seats spare for this. I booked a last minute getaway and there were only random seats dotted around the plane left (there and back). They reassured me that we would all be sat together and we were. 8 and under always with a parent and 9 to 12 I believe it’s on the next row max distance away and any age above that, 2 rows max.

HisNibs · 25/08/2025 18:14

@Zonder I think the 3rd party is Expedia but according to their site, you can book seats. Never booked this way myself so I can't be sure.

User28473 · 25/08/2025 18:14

Who was the flight with? I recently booked a holiday with Loveholidays, and they book your flight with Ryanair. Then you have to verify your booking with Ryanair using the reference code in your booking confirmation from Loveholidays. Then the flight is totally separate from Loveholidays, and that is where you can add luggage allowance and choose your seats and check in for your flight. I assume Expedia works the same way, and your DH didn't bother to verify the flight and that was why he couldn't check in. So what you need is the booking confirmation email. You can ask him to forward it to you, if he won't let you log in. I'm sorry it was so stressful OP, and I hope you don't have any more holidays with him again, he sounds awful. Enjoy your holiday.

Frankenpug23 · 25/08/2025 18:14

OhHellolittleone · 25/08/2025 18:09

I think it’s rude not to move, I really do. I always move, I find it baffling that there are so many threads and sooo many people who think it’s ’their Right’ to sit in their booked seat. Yes, you chose it, but now you need to swap. Although, once my husband had someone ask him to swap, to economy..ha… which really is cheeky fuckery.

When I have paid £40 for a seat I want, next to my child (who I have also paid £40 for) - then yes I do believe its my right to sit in the seat I have paid for - and no I won’t move just because someone didn’t want to pay!?

Helpmefindmysoul · 25/08/2025 18:14

In your situation I would have sat the children together for take off and landing. During the flight I would have got my 5 year old to sit on my lap and the 8 year old on the seat.

TipsyQuail · 25/08/2025 18:14

I won't use third party sites to book flights anymore due to numerous problems in the past. Your third party confirmation number for the flights is often not the reference number that airline needs for you to select seats and check in with them. Read all your booking docs carefully and hopefully you can find the booking number that is the airlines reference number. With that you should be able to access the airline website and pay to book seats. This works for the majority airlines, not sure if it will work for the cheapest. Good luck.

Gabbycat245 · 25/08/2025 18:13

OhHellolittleone · 25/08/2025 18:09

I think it’s rude not to move, I really do. I always move, I find it baffling that there are so many threads and sooo many people who think it’s ’their Right’ to sit in their booked seat. Yes, you chose it, but now you need to swap. Although, once my husband had someone ask him to swap, to economy..ha… which really is cheeky fuckery.

But as I said upthread (down thread?) I wouldn't move because it would mean splitting up me, DH and DD (3). I've paid so neither of us have to sit with her alone, so I'm not going to move. Is that OK or should it only be childless people that have to move to (probably) a crappy middle seat? I think it's lovely you'd be prepared to move, but I don't think it's fair to judge others who won't. Everyone has their reasons, whether you think they're worthy or not 🤷‍♀️

MissScarletInTheBallroom · 25/08/2025 18:13

OhHellolittleone · 25/08/2025 18:09

I think it’s rude not to move, I really do. I always move, I find it baffling that there are so many threads and sooo many people who think it’s ’their Right’ to sit in their booked seat. Yes, you chose it, but now you need to swap. Although, once my husband had someone ask him to swap, to economy..ha… which really is cheeky fuckery.

For what it's worth, I fucking hate having to pay for something that should be included in the booking price and I think airlines which deliberately seat children away from their parents are absolute arseholes, but if you have paid to choose your seat, of course you should be allowed to sit in the seat you have chosen.

These people aren't being refunded the extra money they paid.

I would move if I hadn't paid to select my seat, or if I was being offered to swap to a better seat. But if I was in the seat I wanted, having paid extra for the privilege of choosing that seat, I wouldn't swap unless either the airline agreed to refund me the fee or the other passenger agreed to give me cash for it.

youalright · 25/08/2025 18:13

FloorWipes · 25/08/2025 18:12

Tell us the airline so we can avoid it.

I'll go against the grain and say people were dicks for not swapping and more importantly an airline which seats 5 year olds away from any parent or guardian is unsafe for both emergencies and safeguarding and makes me doubt their procedures completely.

So you think people who have paid for a specific seat should move for people who haven't

pizzaHeart · 25/08/2025 18:12

jamnpancakes · 25/08/2025 16:40

People pay to get the seats they want. I see it as a part of the ticket price now.

This ^
could be that he booked too late and there were no seats together available?
however in this situation I would (and I did in the past) go for another flight or at least book two seats or the best seats available as the middle seat is always tricky to swap.

teksquad · 25/08/2025 18:12

SabrinaThwaite · 25/08/2025 18:02

And this is why we book direct with the airline. Third party booking sites are often rubbish at sorting out issues.

And for those saying that leaving it until 24 hrs before the flight to check in is too late, that’s policy with some airlines unless you’re a frequent flyer with them (looking at you BA).

thats check in policy though, not pay for seats which you can do at booking time (they arent going to stop you spending more).

FloorWipes · 25/08/2025 18:12

Tell us the airline so we can avoid it.

I'll go against the grain and say people were dicks for not swapping and more importantly an airline which seats 5 year olds away from any parent or guardian is unsafe for both emergencies and safeguarding and makes me doubt their procedures completely.

Hayley1256 · 25/08/2025 18:11

Have you rang the airline directly? If you haven't I would ring them before going to the airport.

largeprintagathachristie · 25/08/2025 18:11

ridl14 · 25/08/2025 17:50

That's awful OP, I would have been so upset ☹️ can't believe they happily sit small children on their own! And next to strange men as well, I don't care if I look controlling.

Also had I been on that flight I'd have happily swapped with you, what is wrong with people preferring to sit next to a lone child?

People who need to (and pay for) certain seats for health reasons would really not appreciate your insinuation that we “prefer to sit near a lone child” if a family like this one messed up and wanted us to move.

CountryQueen · 25/08/2025 18:10

My god. How much do the travel company who must not be named pay to have their name hidden? I was sticking up for them 😂

Sussexswain · 25/08/2025 18:10

was The airline owned by Stelios??

if so - as check in opens 7 days in advance it was likely there were no seats.

i used to work for the company you named and it really doesn’t work that they have any way to allocate seats

Booboobagins · 25/08/2025 18:10

This is an example of how your DH is not your partner, doesn't give an F about his kids wellbeing and treats you like you dont matter (cos he doesn't bother telling you stuff he should and leaves you to deal with tge fall out).

Seriously he would not be with me at all.

Hope your DD was OK.