Are all my photos about to be deleted???

85 replies

MontyStrikesAgain · 19/08/2025 16:55

Please could someone clever help advise me.
I've received an email telling me my cloud storage is full and that ALL my photos WILL BE DELETED FROM MY CLOUD ACCOUNT TODAY!!
The email says they've called me 3 times today and will delete my pictures.
I'm really panicking and I don't know what to do. I really adore looking through my photos, they mean so much to me.
I've got hundreds of beautiful photos of my grandchildren and my lovely daughter on my cloud. I will be heartbroken.
Can anyone advise me? It says they will all be deleted today.
I've included screen shots of the email. I hope you can see what it says ok, I haven't done a screenshot on mumsnet before.
Thank you to anyone who can help me!
I've scribbled out my email address.

Are all my photos about to be deleted???

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Original poster

MontyStrikesAgain · 19/08/2025 17:01

Oh thank you girls. Bless you for answering me so quickly.
is it really a scam.
Why is someone trying to scam my photos?
I don't know who my cloud storage is with, it's just on my phone. The nice young lad in the mobile shop set it up for me.

OP posts:

sunshineandshowers21 · 19/08/2025 17:00

definitely a scam. i get them all time. even if your icloud is full is just means your photos won’t be backed up to the cloud - they’ll still be on your phone. you can pay a few pounds a month for more icloud storage if you want to be sure all your photos are backed up. i also back mine up to an external hard drive just to be extra extra safe!

AllotmentTime · 19/08/2025 16:59

Go to your settings, type "storage" into the search field and click on iCloud Storage. Hopefully the lack of urgent messages there will reassure you 🙂

tonyhawks23 · 19/08/2025 16:59

I get that email alot,I've not clicked on it as seems scammy to me

UnknownAvocado · 19/08/2025 16:59

Scam. If you go to settings on your phone, then your account at the top, then iCloud you can see how much storage you have left.

RealEagle · 19/08/2025 16:59

Scam I had that

Chinyreckon · 19/08/2025 16:58

It sounds like a hoax to me - introducing the idea of urgency for you to act. If you have an email from them what email address has sent it? Often you can tell its a made up address and not official. Who is your cloud storage with.

MamaElephantMama · 19/08/2025 16:58

It’s a scam. I keep getting the same email.

AllotmentTime · 19/08/2025 16:57

It's a scam. Don't worry and definitely do NOT click on any of the links.

Original poster

MontyStrikesAgain · 19/08/2025 16:56

Oh mumsnet won't include the images I included. It says they're under review.
I wanted to show them.
Sorry - editing to say the images are showing now. Thanks mumsnet.

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