Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Made to stand and look down during haircut

170 replies

Reebokker · 15/08/2025 16:39

i went to a different salon today
I’ve always had long hair
she said I had to stand up and “look down” for her to cut my hair
it was not a relaxing experience, I also have a bad neck from bad posture / curvature of spine and have to see physio to correct it. I kept saying “this is hurting my neck , I have a bad neck, I have physio on my neck. That I never normally have to stand to have my haircut” . I asked for an adjustable chair
she said the chair would get in the way.
she seemed annoyed with me. I didn’t complain but I won’t go back l. Is this normal ?!

OP posts:
Jimmyneutronsforehead · 16/08/2025 00:31

You say it took 20 minutes, but that you also had to keep stopping. So what could be a shorter cut stood up was elongated with pauses and repositioning.

elm26 · 16/08/2025 00:30

Had the same hairdresser for 8 years and I always stand for the back and sides cut with my head down. I then sit for my layers, shaping around the front etc.

lauram31 · 16/08/2025 00:29

MrsSunshine2b · 16/08/2025 00:13

No, that's not normal at all. Most people go to a salon for a salon experience. My hair is around elbow length so nearly down to my waist and I've never experienced this. The hair goes over the back of the chair.

in my twenty years of experience and working in many salons until finally owning my own with 4 member of staff under me I can quite honestly say this is “ lazy shoddy “ hairdressing you don’t look at the back of your bottom layers of hair and sides can be cut evenly with no problem as there is no restriction there and hairdressers know this … well anyone knows this as it’s you that cant see it so as said above laziness from stylists who don’t take pride in their work . I’d love to say that’s few and far between but unfortunately it is not .

Welshmonster · 16/08/2025 00:25

Be more assertive. If you are in pain then say stop.

MrsSunshine2b · 16/08/2025 00:13

No, that's not normal at all. Most people go to a salon for a salon experience. My hair is around elbow length so nearly down to my waist and I've never experienced this. The hair goes over the back of the chair.

Pherian · 16/08/2025 00:10

Reebokker · 15/08/2025 23:28

Yes she just wasn’t acknowledging what I was saying

That isn’t normal. She sounds like a rude and inconsiderate person. You did not deserve to be treated that way. She should have found a different way to cut your hair. I would personally complain.

Zoesherman · 16/08/2025 00:09

Reebokker · 15/08/2025 18:03

Yes but she was saying it impatiently,

Doesn’t sound like the experience you have at all

nor every other time I’ve had my hair cut

That’s your view though. She might of had a normal tone if voice. Or she might be very tired. Be kind!

Zoesherman · 16/08/2025 00:07

lauram31 · 15/08/2025 23:48

I suspect there’s more to this than what you’ve actually posted , I’ve been working in salons since 14 and qualified since 18 , when cutting hair you need to be sat down legs uncrossed and chin down onto the chest to get a straight even cut this is standard and if you have a look on Google it will explain why the head position effects a cut due to angles etc . If the hair sits over the back of the chair then indeed I would do a cut stood up to get a perfect finish , however that being said if you had stated to me what you had then at that point I would have said unfortunately I can do my best but if you are not in the correct position I will not be able to ensure your cut is fully even are you happy for me to proceed .

was the stylist experienced ? Did you inform her before starting the cut that you had these problems because if this was a salon of good standard and also a chain salon I really am struggling to understand all of this.

You make some really good points. I agree what you said

poetryandwine · 16/08/2025 00:01

PS It should go without saying that no o e should ever coerce you or make you uncomfortable, but I realise that isn’t always easy in the moment

poetryandwine · 16/08/2025 00:00

Hi, OP - FWIW I have been required to stand for haircuts at Dessange Salons. I think it is part of their technique. The haircuts have been really good!

I saw your post earlier but I am not convenient to a Dessange Salon now so I had forgotten about it. No one ever told me to look down that I recall, however.

lauram31 · 15/08/2025 23:48

I suspect there’s more to this than what you’ve actually posted , I’ve been working in salons since 14 and qualified since 18 , when cutting hair you need to be sat down legs uncrossed and chin down onto the chest to get a straight even cut this is standard and if you have a look on Google it will explain why the head position effects a cut due to angles etc . If the hair sits over the back of the chair then indeed I would do a cut stood up to get a perfect finish , however that being said if you had stated to me what you had then at that point I would have said unfortunately I can do my best but if you are not in the correct position I will not be able to ensure your cut is fully even are you happy for me to proceed .

was the stylist experienced ? Did you inform her before starting the cut that you had these problems because if this was a salon of good standard and also a chain salon I really am struggling to understand all of this.

Zoesherman · 15/08/2025 23:45

Reebokker · 15/08/2025 16:39

i went to a different salon today
I’ve always had long hair
she said I had to stand up and “look down” for her to cut my hair
it was not a relaxing experience, I also have a bad neck from bad posture / curvature of spine and have to see physio to correct it. I kept saying “this is hurting my neck , I have a bad neck, I have physio on my neck. That I never normally have to stand to have my haircut” . I asked for an adjustable chair
she said the chair would get in the way.
she seemed annoyed with me. I didn’t complain but I won’t go back l. Is this normal ?!

You could of asked to talk to the manager. But to be fare it does make sense to get you to stand as you had longish hair

Iwannabewherethepeopleare · 15/08/2025 23:44

The back of the chair still gets in the way. If it was a layered cut you’d probably have been able to sit more as they pull up and out but it’s not to do with reaching hair it’s getting the angle right for no long bits underneath. If you look straight on, or the stylist pulls hair towards them to cut (chair in the way) when you lean forward the hair at your crown is shorter than at the back. So you see some unevenness.

Made to stand and look down during haircut
BeenzManeenz · 15/08/2025 23:35

Reebokker · 15/08/2025 23:29

she just said this is how we do it here

Find a new hairdresser imo. If they don't care about your physical discomfort that's a problem.

There are other ways of doing a cut on long hair. They can raise your chair up higher for example, squat or sit down themselves on a small stool.

Reebokker · 15/08/2025 23:29

Reebokker · 15/08/2025 23:28

Yes she just wasn’t acknowledging what I was saying

she just said this is how we do it here

OP posts:
Reebokker · 15/08/2025 23:28

Pherian · 15/08/2025 23:26

Did you explain your issues with your neck ?

Yes she just wasn’t acknowledging what I was saying

OP posts:
boredoflaundry · 15/08/2025 23:28

It probably took longer than it needed to if you kept moaning and lifting your head up!

you’d complain if it was wonky or “a shit cut”

tipping your head forward to have it cut gives a neater finish when you lift your head back up.

https://vm.tiktok.com/ZNdCL9bAg/

TikTok - Make Your Day

https://www.tiktok.com/@krista_storm/video/7083126373375659306?_t=ZN-8yuR21H5tUk&_r=1

Pherian · 15/08/2025 23:26

Reebokker · 15/08/2025 16:39

i went to a different salon today
I’ve always had long hair
she said I had to stand up and “look down” for her to cut my hair
it was not a relaxing experience, I also have a bad neck from bad posture / curvature of spine and have to see physio to correct it. I kept saying “this is hurting my neck , I have a bad neck, I have physio on my neck. That I never normally have to stand to have my haircut” . I asked for an adjustable chair
she said the chair would get in the way.
she seemed annoyed with me. I didn’t complain but I won’t go back l. Is this normal ?!

Did you explain your issues with your neck ?

allgrownupnow · 15/08/2025 23:13

I have long hair, I hate going to the hairdresser, partly because of the having to stand up thing. I cut my own

bumbaloo · 15/08/2025 23:08

IntoTheFringe · 15/08/2025 16:53

I have never had to stand for a haircut and mine has varied in length from shoulder to waist over the years.

So if your hair is tumbling over the back of the chair back how did they cut it straight?

BeenzManeenz · 15/08/2025 23:04

Its normal for a few mins, but not the duration of the cut. How long are we talking here, like 20 mins??.

My hairdresser does this for about 4 or 5 mins total I'd say.

Katemax82 · 15/08/2025 21:39

I had a hairdresser who came to our house when I was 8. She made me stand to have my hair cut...I fainted. Looking back i think "should have let me sit down in the first place "

BlondieMuver · 15/08/2025 21:33

No definitely not normal. I have long hair.

Reebokker · 15/08/2025 21:10

PInkyStarfish · 15/08/2025 19:05

You’re a grown up woman. You refuse to do something that causes you pain.

You need to learn to be assertive.

This is true
I was just worried the salon would refuse to finish cut or shed mess it up

OP posts:
Reebokker · 15/08/2025 21:08

Sus808 · 15/08/2025 18:31

I know you say you had to do this throughout the whole cut OP, but how long are we talking in duration, minutes-wise?

As some PPs have said, I’ve had to do this at the end of a cut sometimes, but never for the whole thing.

Was the stylist the manager of the salon? I’d be inclined to contact the manager and ask if it’s usual for a stylist to cut hair in this manner? Well is it normal for them as you’ve never had that experience elsewhere. If they tell you it’s normal for them, just say “OK thanks, I’ll go elsewhere next time then.” If not then ask which stylist you should ask for next time, so you’re not expected to stand like that in future.
Maybe a bit of a passive aggressive way of complaining, but either way they now know that you’re not happy with it.

Think the cut took about 20 mins tops
i wasnt timing
I won’t complain as i dont want to get someone in trouble
I just won’t go there again
I will go back to my usual salon ( they were fully booked)

OP posts: