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Original poster

Anybody work in a bank who can help

49 replies

Charltonstrek · 15/08/2025 05:41

2 weeks ago money went missing from my bank account found out it was done in branch so a face to face transaction and it was a cheque. I reported it to the fraud department and got my money back.
Now 2 weeks later its happened again they say it was once again a counter transaction at the bank a teller transaction they called but I haven't recieved full details of which branch and if its a cheque again.
I haven't had a cheque book in my possession for years and haven't written one either it's a long shot but does anybody have any insight on what could be going on here maybe a bank worker.

OP posts:
boulevardofbrokendreamss · 15/08/2025 07:08

What bank?
surely they have CCTV?

healthybychristmas · 15/08/2025 07:05

Also, has someone ordered a cheque-book in your name? Can you ask them that?

healthybychristmas · 15/08/2025 07:05

If somebody has done this in a branch then why can't they look at the CCTV footage to see who it is and to see if you recognise them?

TheAmusedQuail · 15/08/2025 07:03

notatinydancer · 15/08/2025 06:57

May not have been a cheque. Do they still have withdrawal slips in banks ?

This also. However, I think all transactions like this now require at the minimum a debit card and will certainly involve having to put a pin into the keypad/card machine (if a card is being used).

BridgeNewton · 15/08/2025 07:01

If the transactions were made in branch then there will be CCTV.

The most obvious question was did it involve the same bank teller on both occassions?

notatinydancer · 15/08/2025 06:57

May not have been a cheque. Do they still have withdrawal slips in banks ?

JustLookingThanks · 15/08/2025 06:43

I'd move my account to another provider. The fraud team are obviously a bit hopeless if they didn't stop that cheque book the first time, or put a note on the account re extra checks required. Was it a cheque cashed at a counter? Surely they must have had id or a bank card too? Gone are the days when you'd write a cheque and cash it at a counter with no ID.
Looking at the reviews below First Direct and Nationwide are recommended by both.
Which? Reviews of current accounts
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TheAmusedQuail · 15/08/2025 06:43

It's a very simple IT task to generate a cheque book. No one would necessarily have checked the request. HOWEVER, the generated cheque book should only have gone to your home address, or to the branch itself.

I agree with others. Empty that account and open a new one.

I had this with a debit card years ago and to prevent it affecting my own access to money/pay bills etc, I had to do this.

user1497787065 · 15/08/2025 06:36

We have a business and there is one item I pay the DVLA for each year where they will only accept a cheque.

Original poster
Charltonstrek · 15/08/2025 06:12

NewsdeskJC · 15/08/2025 06:10

We still use cheques at work for a few specific things. We had a spate of fraudulent cheques last year. I think that they were printed using the account details and were a few cheques numbers down. I assume someone got the bank details and gave it a go. I can't remember if the bank spotted and refused to cash, or if they just reimbursed us after the fact.

Do you think a cheque can be generated from my account if they get my account details

OP posts:
Original poster
Charltonstrek · 15/08/2025 06:11

They just stated first time it happened it was a cheque so I presume somebody wrote it

OP posts:
NewsdeskJC · 15/08/2025 06:10

We still use cheques at work for a few specific things. We had a spate of fraudulent cheques last year. I think that they were printed using the account details and were a few cheques numbers down. I assume someone got the bank details and gave it a go. I can't remember if the bank spotted and refused to cash, or if they just reimbursed us after the fact.

LemograssLollipop · 15/08/2025 05:58

@Mayflower282 snap!

cyvguhb · 15/08/2025 05:58

Which bank is it, are they saying that someone wrote out a cheque to cash and was handed money over the counter.?

Is that even a thing now? And if it is don't they ask for some kind of ID.

Seems harsh to freeze your account when you're the victim

LemograssLollipop · 15/08/2025 05:58

I'd vote with your feet ... Close the account and move to a different bank.

Mayflower282 · 15/08/2025 05:57

I would be closing the account and using a different bank.

Original poster
Charltonstrek · 15/08/2025 05:55

Does anybody know how somebody would have a cheque for my account when I myself haven't had a cheque book for around 15 years

OP posts:
Original poster
Charltonstrek · 15/08/2025 05:53

DoYouReally · 15/08/2025 05:52

They should cancel all chequebooks and block your account to cheques.

Unbelievable that they haven't.

Yes they have now but but delayed

OP posts:
Original poster
Charltonstrek · 15/08/2025 05:52

Fraud team have frozen my account I have no access to it and the money.

OP posts:
DoYouReally · 15/08/2025 05:52

They should cancel all chequebooks and block your account to cheques.

Unbelievable that they haven't.

Original poster
Charltonstrek · 15/08/2025 05:51

SofiaAmes · 15/08/2025 05:45

Why didn't they have you close the account and open a new one with a different account number.

Yes I think they should have done this the 1st time.
I did ask and was told I can't change account number only open new account

OP posts:
Original poster
Charltonstrek · 15/08/2025 05:50

DailyEnergyCrisis · 15/08/2025 05:48

Who’s going to be the first to say they need to cancel the cheque (book)?

How on earth have they used a cheque I don't have a cheque book.

OP posts:
DailyEnergyCrisis · 15/08/2025 05:48

Who’s going to be the first to say they need to cancel the cheque (book)?

SofiaAmes · 15/08/2025 05:45

Why didn't they have you close the account and open a new one with a different account number.