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M&S quality so poor now

180 replies

Mistyglade · 15/08/2025 00:28

Bought some plain multipack knickers that I’ve previously had and my fingers have gone straight through the fabric putting them on.

I don’t think it’s ever happened before even with old cheap ones. What the heck is going on with their quality control? Didn’t it used to be their USP?

OP posts:
Sillibilliboi · 15/08/2025 15:14

Daisyvodka · 15/08/2025 08:19

I've never understood the raving about M&S quality - maybe 20 years ago but everyone used to recommend their tights to me and ive never had a pair of M&S tights that have lasted more than 2 wears. The vanity sizing there is absolutely ridiculous compared to the rest of the high street too. I take a 12 top, 10 bottom in every other retailer - M&S its 10 and 8, consistently. The clothes are MASSIVE.
Also its like their designers create something really lovely, and then stand back and look at it and go 'right, now how can we make sure this is frumpy' and they will then put a beautifully cut dress in a frumpy print, or a lovely top and bring the neckline up by 2 inches so it flatters no one, or a pair of trousers in a great cut but horrible fabric. They have to be doing it deliberately.

Edited

True. I've always bought my basics in MnS, even when I was a trendy young thing, so bras, knickers, tights, t-shirts. They lasted for years and the t-shirts kept their shape. Now they go all misshapen after the first wash and no amount of pulling rescues them.

Sizing also weird, some size 16 jeans fit, others won't come up over my thighs, and more will gape at the waist.

Jumpers - pill and shrink. Also, why are so many things done in weird colours? I might go looking for a shirt in khaki, but their shirt will be a mucky shade. Yellow - either anaemic or luminous. And as you say, find something in a nice shape, it'll have a huge gapey neckline, or random lace, or mismatched buttons.

As for their knickers, last multipack had 2 pairs where the gusset wasn't fully stitched to the leg. As for the width of their gussets, even when I was a skinny little thing they would've been too narrow. Most uncomfortable, I often feel as if my fanjo is eating them up.

Best places for multipacks now are Primark or Tesco.

lololola1987 · 15/08/2025 15:10

Yellowbirdcage · 15/08/2025 06:27

Can’t go wrong with Sloggi. I’m not one for buying brands or overpaying but they just last forever. Great quality.
Or Amazon wirarpa brand. Or Costco.

I agree; Sloggi are like the old M & S. Perhaps better.
Also Costco.

Slightyamusedandsilly · 15/08/2025 15:06

sashh · 15/08/2025 14:18

Frankly that doesn't matter. It is a slur, an insult. It is like using a racial slur then telling anyone who complained to go to the black mn board.

I totally disagree. You may find it personally insulting, but as a cis woman, I'm fine with it.

The discussion of trans women in M&S adverts should not be shoehorned into this discussion. MN developed a space SPECIFICALLY for this purpose. It was argued for at great length. Churlish not to use it.

Purplebunnie · 15/08/2025 14:58

Got measured in M&S for bras (yes I know but it's the only place we've got since Debenhams shut down) Only tried on the white but bought flesh and black as well

Tried the black on at home and it is at least an inch shorter across the back - measured it against both the other bras. Both the box and label on the bra gave the size it should have been.

No problem exchanging and I tried on before leaving store. No idea what M&S are going to do as it's too small for the size it says and will be too big for the size down

AmIHumanOrAmIAYeti · 15/08/2025 14:57

RemusLupinsBiggestGroupie · 15/08/2025 14:28

I’d be interested to know where this happened (if it actually did). The branch I go to has men’s and women’s fitting rooms - no unisex.

Are you sure? There was a video last week showing a store with a clearly marked “men’s fitting room” and a “fitting room” which was confirmed to be for any sex (but was next to the women’s underwear dept)

BengalBangle · 15/08/2025 14:53

I stopped buying underwear from there around 15(?) years ago, as noticed that the quality had gone downhill.

RemusLupinsBiggestGroupie · 15/08/2025 14:49

Petitchat · 15/08/2025 14:34

Why would you not believe the poster just because your branch is different?
Bit unfair and judgemental.....

Because I don’t believe half of the hysteria I see on here about M&S changing rooms, frankly.

Petitchat · 15/08/2025 14:34

RemusLupinsBiggestGroupie · 15/08/2025 14:28

I’d be interested to know where this happened (if it actually did). The branch I go to has men’s and women’s fitting rooms - no unisex.

Why would you not believe the poster just because your branch is different?
Bit unfair and judgemental.....

RemusLupinsBiggestGroupie · 15/08/2025 14:28

landlordhell · 15/08/2025 06:43

They sent my teen daughter into what was previously the men’s changing room with bras to try. I asked for the women’s changing area and was told it’s unisex now. When I complained a manager came out and basically tried to label me as the one with the problem.

I’d be interested to know where this happened (if it actually did). The branch I go to has men’s and women’s fitting rooms - no unisex.

ArseInTheCoOpWindow · 15/08/2025 14:20

cherrytree12345 · 15/08/2025 07:24

I bought 2 pairs of chinos there in the spring (different colours) and then went back for a 3rd pair in another colour - all supposed to be the same size, I buy long length. When I tried the 3rd pair on at home they were much shorter. I compared them against the other 2 pairs and they were 2-3 cm shorter. I assumed they had labelled them incorrectly and took them back to a different branch. I compared them in store to another pair and they were the same shorter length. I asked a member of staff who said maybe a new supplier. Surely if you buy a long length it should be the same measurements whoever the supplier is.

There’s something called tolerance in clothing. As long as items come within tolerance they are passed for sale.

However 2-3 cm is quite big. Also in QC they only measure about 1 in 500.

M and S QC used to go on the shop floor with a tape measure. If measurements weren’t in tolerance the whole line was pulled. And the supplier had to cover the loss.

No one does this anymore unfortunately. Primark don’t even have QC

sashh · 15/08/2025 14:18

Slightyamusedandsilly · 15/08/2025 13:56

The Sex and Gender board is where you should be having this discussion.

The OP was talking about the quality of underwear not the models.

Frankly that doesn't matter. It is a slur, an insult. It is like using a racial slur then telling anyone who complained to go to the black mn board.

BlueandWhitePorcelain · 15/08/2025 14:14

A few years ago, I bought about 5 v necked t shirts relaxed fit. They were great - never needed ironing! I looked at some of their t shirts this year - almost paper thin! Why would I pay their prices, when I could get better elsewhere?

I bought DD1 a load of t shirts this year from Next - reasonably thick cotton, and seemed much better quality!

I am in M & S’ traditional market; but they seem to be aiming clothes at DD2’s age group, even though she wouldn’t shop there in a million years!

KimHwn · 15/08/2025 14:12

Petitchat · 15/08/2025 14:10

Ok 👍
I was only joking anyhow. I thought my emojis made that clear

No harm done! You weren't the only one to ask.

Petitchat · 15/08/2025 14:10

KimHwn · 15/08/2025 14:07

Amusing that a few people would think I work there just because my opinion differs from yours! No, I don't work there, and to be fair, I don't like EVERYTHING in M&S, the shoes can be a bit hit and miss and I don't like the selection of bags. But I genuinely do like the clothes and they last a lot longer than the other stuff I get on the high street.

Ok 👍
I was only joking anyhow. I thought my emojis made that clear

KimHwn · 15/08/2025 14:07

Petitchat · 15/08/2025 13:45

Do you work there? 🤔 😉

Amusing that a few people would think I work there just because my opinion differs from yours! No, I don't work there, and to be fair, I don't like EVERYTHING in M&S, the shoes can be a bit hit and miss and I don't like the selection of bags. But I genuinely do like the clothes and they last a lot longer than the other stuff I get on the high street.

user1476613140 · 15/08/2025 14:04

AmIHumanOrAmIAYeti · 15/08/2025 01:12

True comment.

What was the comment?🤔

AmIHumanOrAmIAYeti · 15/08/2025 14:04

Slightyamusedandsilly · 15/08/2025 13:58

Not when the OP was asking about the quality of the underwear.

Take your obsession to the Sex and Gender board.

You really don’t like people shining a light on it, do you?

Slightyamusedandsilly · 15/08/2025 13:59

Petitchat · 15/08/2025 13:43

There's no such thing as cis women.
The SC ruling stated women.

Sex and Gender board.

Slightyamusedandsilly · 15/08/2025 13:59

AmIHumanOrAmIAYeti · 15/08/2025 12:27

It’s relevant for a discussion about M+S’ women’s knickers.

Sex and Gender board. Not here.

Slightyamusedandsilly · 15/08/2025 13:58

AmIHumanOrAmIAYeti · 15/08/2025 12:27

Cis is a slur.

Biological women. Biological men. As defined in law.

And I didn’t say anything about trans. I said there were men wanking into women’s knickers in M+S, which is made a lot easier by the fact that there is no women’s only changing in their stores (there is men only changing though). They aren’t necessarily trans, but they are men.

Seems appropriate to point that out on a thread specifically about women’s knickers, no?

Not when the OP was asking about the quality of the underwear.

Take your obsession to the Sex and Gender board.

luckylavender · 15/08/2025 13:57

CrispySquid · 15/08/2025 02:02

M&S knickers are absolutely terrible. They get holes and tears in them within weeks. Such poor quality material and stitching.

Never happened to me and I always wear them.

Slightyamusedandsilly · 15/08/2025 13:56

sashh · 15/08/2025 12:48

Please stop throwing around the word 'cis' it is insulting and inappropriate.

The Sex and Gender board is where you should be having this discussion.

The OP was talking about the quality of underwear not the models.

Petitchat · 15/08/2025 13:45

KimHwn · 15/08/2025 12:34

This thread surprises me because in recent years, I've had nothing but brilliant quality from M&S. Lovely designs which are comfortable, practical and pretty, and they last forever. I used to pass through just to get to the food hall but I stop now, because their clothes always catch my eye. So many high street retailers don't seem to actually fit women's bodies, but M&S have really stepped up in recent years imo.

Do you work there? 🤔 😉

Petitchat · 15/08/2025 13:43

Slightyamusedandsilly · 15/08/2025 11:26

Oh so because I'm not obsessed with anti-trans rhetoric permeating EVERY damn thread, I'm trans?

So the ONLY 2 categories are cis women/anti trans individuals or trans women perverts?

I'd hate to exist in your myopic world.

There's no such thing as cis women.
The SC ruling stated women.

smallglassbottle · 15/08/2025 13:01

KimHwn · 15/08/2025 12:34

This thread surprises me because in recent years, I've had nothing but brilliant quality from M&S. Lovely designs which are comfortable, practical and pretty, and they last forever. I used to pass through just to get to the food hall but I stop now, because their clothes always catch my eye. So many high street retailers don't seem to actually fit women's bodies, but M&S have really stepped up in recent years imo.

This is patently untrue and I can't believe anyone would say this. Their clothing sizes and fit have been rubbish for years and the material is atrocious now. I'm totally their target market and even I just laugh at the clothing if I ever pass through on the way to the now poor food section. In fact, dh even laughed last time when I showed him some items.