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M&S quality so poor now

180 replies

Mistyglade · 15/08/2025 00:28

Bought some plain multipack knickers that I’ve previously had and my fingers have gone straight through the fabric putting them on.

I don’t think it’s ever happened before even with old cheap ones. What the heck is going on with their quality control? Didn’t it used to be their USP?

OP posts:
Gal3tt3 · 16/08/2025 11:39

Letgoofmyblank · 16/08/2025 04:20

I disagree. The attitude of M&S to women - real women - is quite frankly disgusting. I don’t want to come across men in changing rooms. Men have their own changing rooms for privacy, safety and dignity. Why can’t women? Do we not matter to them anymore? It seems to be taken for granted that women will shop in M&S anyway so they can turn their focus to the trans market, much in the same way that they seem to be taking for granted that we will buy our undies their so they can give us terrible quality and we won’t complain.

Glad to hear that so many women are taking their shopping elsewhere. Talking with your feet is the best means of protest.

But they’re not taking their shopping elsewhere. Profits continue to grow and M&S is increasingly popular with younger markets like genZ. It’s so popular where I work across several age groups.

I do think they need to watch quality though. I’ve had some knockers fray(after a long while but hey they’re M&S). Also a couple of pairs of highly popular trousers I’ve bought have shrunk. But then I’ve bought many other items that have been amazing quality for a good price. Don’t think they should be complacent re quality. Same as John Lewis need to watch their customer service. Both are popular for what they’re always been popular for.

MotherJessAndKittens · 16/08/2025 11:38

a lot of the tee shirts are really thin and go baggy after 1 wash. Had better quality in street markets abroad. DM thinks same and she used to get most from there. I think the hacking affected them such a lot though sounds like their IT staff were not up to scratch for 2025.

StarDolphins · 16/08/2025 11:35

I agree op, especially knickers too.Also their food. I’ve noticed a massive increase in processed/additive in their food. Loads of Xanthan gum and olive oil being replaced with rapeseed oil. I compared some of their fries to the ingredients of Waitrose, Aunt Bessie’s and McCains and it M&S looked worse.

AelitaQueenofMars · 16/08/2025 11:30

RemusLupinsBiggestGroupie · 15/08/2025 21:04

OP began a post on the quality of their knickers. It’s not a deflection to say let’s just focus the conversation on the quality of the knickers.

Well if you’re policing the discussion so rigidly and only discussion of knickers is allowed, you’d better have words with any posters who talk about pastries, clothes, uncleaned loos and anything else. Otherwise the ‘not deflecting’ argument seems a bit weak.

Beammeupscotty2025 · 16/08/2025 07:14

It’s not just M&S. Cotton knickers feel like toilet roll held up with a thread now! I’ve had to change from my favourite ones and find others which aren’t as comfy but at least stay up and last 60 degree underwear washes.

rwalker · 16/08/2025 06:38

Googling the price of them I wouldn’t expect a premium product for that price your getting what you pay for

YelloDaisy · 16/08/2025 05:32

M&S trousers are great - I’ve bought three pairs this year -great quality Cotton and great fit, 3 lengths -oh and I’ve bought 3 bras -also good quality and comfortable.

Are posters Next shareholders?

Letgoofmyblank · 16/08/2025 04:20

Slightyamusedandsilly · 15/08/2025 15:06

I totally disagree. You may find it personally insulting, but as a cis woman, I'm fine with it.

The discussion of trans women in M&S adverts should not be shoehorned into this discussion. MN developed a space SPECIFICALLY for this purpose. It was argued for at great length. Churlish not to use it.

Edited

I disagree. The attitude of M&S to women - real women - is quite frankly disgusting. I don’t want to come across men in changing rooms. Men have their own changing rooms for privacy, safety and dignity. Why can’t women? Do we not matter to them anymore? It seems to be taken for granted that women will shop in M&S anyway so they can turn their focus to the trans market, much in the same way that they seem to be taking for granted that we will buy our undies their so they can give us terrible quality and we won’t complain.

Glad to hear that so many women are taking their shopping elsewhere. Talking with your feet is the best means of protest.

Monty27 · 16/08/2025 04:07

Never will again buy a jumper in there. The worst quality bobbling pieces to never ever go in my shopping basket. I've even barred vouchers from or to present lists.

sashh · 16/08/2025 03:44

Slightyamusedandsilly · 15/08/2025 15:06

I totally disagree. You may find it personally insulting, but as a cis woman, I'm fine with it.

The discussion of trans women in M&S adverts should not be shoehorned into this discussion. MN developed a space SPECIFICALLY for this purpose. It was argued for at great length. Churlish not to use it.

Edited

Some people are fine with calling themselves racial slurs.

You have been told, repeatedly, by women on this thread to not use because it is an insult to us.

What sort of person does that?

RemusLupinsBiggestGroupie · 15/08/2025 21:04

AelitaQueenofMars · 15/08/2025 16:55

You’re both engaging in very odd deflections. And you might as well berate the posters who mentioned filthy M&S loos and flies on pastries if you would like to be consistent, if you’re insisting we only mention the quality of the clothes themselves.

All the things discussed on the thread point towards an overall decline in standards and quality, and respect towards customers. It’s not just about the clothes.

OP began a post on the quality of their knickers. It’s not a deflection to say let’s just focus the conversation on the quality of the knickers.

Ariela · 15/08/2025 17:42

beccahamlet · 15/08/2025 03:11

Where's the best place to buy decent knickers from then?

John Lewis are much better.

AelitaQueenofMars · 15/08/2025 16:55

RemusLupinsBiggestGroupie · 15/08/2025 16:24

God. Can’t we just have a conversation about the quality of clothes without this endless obsession about men in changing rooms?

Fwiw I still rate Marks for knickers, but I don’t buy multipacks.

You’re both engaging in very odd deflections. And you might as well berate the posters who mentioned filthy M&S loos and flies on pastries if you would like to be consistent, if you’re insisting we only mention the quality of the clothes themselves.

All the things discussed on the thread point towards an overall decline in standards and quality, and respect towards customers. It’s not just about the clothes.

Straycats · 15/08/2025 16:43

landlordhell · 15/08/2025 06:43

They sent my teen daughter into what was previously the men’s changing room with bras to try. I asked for the women’s changing area and was told it’s unisex now. When I complained a manager came out and basically tried to label me as the one with the problem.

It’s gone woke.
I’ve stopped buying chocolates, cakes and much of their food items. Can’t stand taste of many of them especially palm oil, I get nauseous now.

RemusLupinsBiggestGroupie · 15/08/2025 16:42

How many people on here have actually found wanked in knickers in a changing room? I’m guessing none.

Mistyglade · 15/08/2025 16:34

Slightyamusedandsilly · 15/08/2025 11:26

Oh so because I'm not obsessed with anti-trans rhetoric permeating EVERY damn thread, I'm trans?

So the ONLY 2 categories are cis women/anti trans individuals or trans women perverts?

I'd hate to exist in your myopic world.

Well you do exist in it unfortunately and I’d prefer you didn’t use my eye condition as a slur towards other respectful posters.

OP posts:
RemusLupinsBiggestGroupie · 15/08/2025 16:24

AelitaQueenofMars · 15/08/2025 16:19

But posters aren’t talking about
‘trans women in M&S adverts’. Where have you got that idea? They’ve been commenting on the ability of men to access the women’s fitting rooms, wank into the underwear and leave it in the store, post reviews on M&S platforms about their women’s underwear fetish, which M&S mods actively approve. Any comments on that?

God. Can’t we just have a conversation about the quality of clothes without this endless obsession about men in changing rooms?

Fwiw I still rate Marks for knickers, but I don’t buy multipacks.

AelitaQueenofMars · 15/08/2025 16:19

Slightyamusedandsilly · 15/08/2025 15:06

I totally disagree. You may find it personally insulting, but as a cis woman, I'm fine with it.

The discussion of trans women in M&S adverts should not be shoehorned into this discussion. MN developed a space SPECIFICALLY for this purpose. It was argued for at great length. Churlish not to use it.

Edited

But posters aren’t talking about
‘trans women in M&S adverts’. Where have you got that idea? They’ve been commenting on the ability of men to access the women’s fitting rooms, wank into the underwear and leave it in the store, post reviews on M&S platforms about their women’s underwear fetish, which M&S mods actively approve. Any comments on that?

DramaAlpaca · 15/08/2025 16:15

I've always bought knickers from M&S. I sorted out my overflowing knicker drawer last weekend and got rid of all the old, tatty pairs and also the ones which I never wear because they are uncomfortable.

All the tatty or uncomfortably narrow gusseted ones were the more recently purchased ones, and they went in the bin. Leaving my comfy old faithfuls, some of which I've had for years, which are much better quality.

I tried a multi-pack from Tesco and they seem fine, decent quality and a great price.

I haven't been able to shop online at M&S since the cyber attack because they haven't resumed deliveries in Ireland yet, so recently I went to Dublin to check out an actual store. I was quite disappointed actually, I would normally come home with a few bits but left empty handed. I found the fabric quality of the things I had my eye on to be not great, too much polyester. It's a shame because style wise they've upped their game in recent years, but I really don't want to be wearing nasty synthetic fibres.

landlordhell · 15/08/2025 16:11

Maddy Evans has done a lot to modernise M&S.

Wexone · 15/08/2025 15:52

Daisyvodka · 15/08/2025 08:19

I've never understood the raving about M&S quality - maybe 20 years ago but everyone used to recommend their tights to me and ive never had a pair of M&S tights that have lasted more than 2 wears. The vanity sizing there is absolutely ridiculous compared to the rest of the high street too. I take a 12 top, 10 bottom in every other retailer - M&S its 10 and 8, consistently. The clothes are MASSIVE.
Also its like their designers create something really lovely, and then stand back and look at it and go 'right, now how can we make sure this is frumpy' and they will then put a beautifully cut dress in a frumpy print, or a lovely top and bring the neckline up by 2 inches so it flatters no one, or a pair of trousers in a great cut but horrible fabric. They have to be doing it deliberately.

Edited

This is because they use different EU to Uk sizing - An EU 34 is an UK 8 in River island but an EU 34 is a UK 6 in M+S. Primark is the same - i always check the EU sizing now - A, an EU 34 on top and an EU 36 on bottom so a size 6 and 8 in M+S but an 8 and 10 in other shops

ArseInTheCoOpWindow · 15/08/2025 15:51

I remember buying high leg briefs in the 80’s in black and using them as bikini bottoms. They were really thick strong fabric.

Mistyglade · 15/08/2025 15:49

I’ve just spent some time on the phone to their customer services outlining every issue and point raised here after finally getting through on 0333 014 8555. Those is the ludicrously long email to complain about quality issues apparently Online.service@Bikergrancustomer-support.marksandspencer.com which unsurprisingly isn’t featured on their website
I asked him to pass on my concerns to senior management after a considered and recorded conversation, mainly me talking. Part of me doesn’t know why I’ve bothered but there we are.

OP posts:
Katemax82 · 15/08/2025 15:28

Asda knickers are quite good, especially the microfiber ones. My daughter lives in them

HelenaWaiting · 15/08/2025 15:24

landlordhell · 15/08/2025 07:43

Just had a look .Multipacks of basic pants, no lace or fancy trim are £40!!! Can’t bring myself to pay that They are packs of 7 but M&S do the same in 5 packs for £12. Much cheaper but I haven’t tried them lately.

Edited

Multipacks (7) of basic knickers at Next are £15.