Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Dirty AirBnB-gutted

95 replies

DontStopMeNowGoodTime · 14/08/2025 19:02

Booked an Airbnb, looked fine in photos, nothing spectacular but fine. It's so grimy,
Stained cups. One cup actually dirty with what looks like hot chocolate.
Cupboards all smell mouldy.
There's an old chopping board in one press and that is actually covered in black mold.
Windows haven't been cleaned on outside.
Grass not cut-weeds in garden.
Floor in living room dirty, you can see footprints.

AIBU to think this is unacceptable?
To add, it wasn't cheap.

Edited to add-there is a broken chair.

OP posts:
Wolfpinkola · 14/08/2025 22:22

Complain directly to Airbnb don’t bother involving the host yet

Original poster
DontStopMeNowGoodTime · 14/08/2025 22:19

Not many reviews ViolaChomp, pretty new listing.
Rispa42 host saying cleaner didn't make them aware of the issues. And is there anything else I'm not comfortable with.

OP posts:
ViolaChomp · 14/08/2025 22:12

What are the reviews like on the place? They are usually a good gauge for cleanliness

Rispa42 · 14/08/2025 22:09

Sorry to hear this, what a shame that it’s impacted your holiday. Definitely contact both Airbnb and the host, but make sure you keep all messaging within the app.

I used to love Airbnb but my last few stays were pretty mediocre/ poor for the price stayed, and I’m switching back to hotels!

CalzoneOnLegs · 14/08/2025 21:57

Put the remote in a polythene bag don’t touch it - you can still use it in the bag

CalzoneOnLegs · 14/08/2025 21:56

That’s a health hazard I’m speechless, so sorry OP

Original poster
DontStopMeNowGoodTime · 14/08/2025 21:41

Itiswhysofew it's a pretty new listing! Only a couple months.

OP posts:
Itiswhysofew · 14/08/2025 21:39

That's just dreadful.

I've been a host and would never, ever let my properties in that state. Absolutely shocking. You must complain.

Did you check their reviews prior to your booking it?

HelloGreen · 14/08/2025 21:37

Did you send photos? Include the remote one.

ClimbEveryLadder · 14/08/2025 21:36

DontStopMeNowGoodTime · 14/08/2025 21:24

Have contacted host, awaiting reply.
Putting on tv to put a movie on for DC. The remote is also dirty. Have added picture.

That is grim, get as many photos as possible

OlderGlaswegianLivingInDevon · 14/08/2025 21:32

I would be contacting AirB&B now

you say you can't afford to book somewhere else but
let them do that for you
what they can do is refund your money as a credit to your account, they and you find somewhere else, then you pay for that new place using your credit.

Airb&b sorted a situation for me, they suggested places I looked at them, I suggested some they knew if the hosts were easily contactable or not and after a bit of tooing and frooing I was sorted.

Conversensational · 14/08/2025 21:31

I have a colleague who runs an airb&b and he said he only puts the sheets on a 20 degree quick wash for 15 mins between stays. That was enough for me NEVER to choose to stay in one.

Inshockandsome · 14/08/2025 21:28

I wouldn’t wait for a host reply. Escalate straight away with air bnb. I would encourage you to tell them you have dc and it’s a health hazard.

HerecomesMargo · 14/08/2025 21:28

I’ve only done it once and never, ever again. The most grim part is using the appliances and kitchen stuff 🤢Hotel all the way.

Inshockandsome · 14/08/2025 21:26

I called Air BnB on their emergency line when this happened to us. We sent the photos by email (they will supply the email address) and I refused to stay on the basis it wasn’t safe (black mould is not considered safe for example)
We were given a full refund.
I understand unless you move out, there are less likely to refund. I would encourage you to leave.

Fuckitydoodah · 14/08/2025 21:26

DontStopMeNowGoodTime · 14/08/2025 21:24

Have contacted host, awaiting reply.
Putting on tv to put a movie on for DC. The remote is also dirty. Have added picture.

Yuk. That is minging.

Original poster
DontStopMeNowGoodTime · 14/08/2025 21:24

Have contacted host, awaiting reply.
Putting on tv to put a movie on for DC. The remote is also dirty. Have added picture.

Dirty AirBnB-gutted
OP posts:
Thepeopleversuswork · 14/08/2025 21:23

LlynTegid · 14/08/2025 19:51

If it is in the UK, I think you should look to claim via the small claims court. I think this verges on the crime of obtaining money by deception.

This all sounds a bit OTT: contact the host first and point this out and if not satisfied with this contact Airbnb. No need for the histrionics.

Treesarenotforeating · 14/08/2025 21:13

email, message, ring if you must but get complaining

RunningNananananananananana · 14/08/2025 21:06

What are the reviews like? If it's as bad as you say it can't have happened in a short amount of time.
Absolutely take photos with time stamps

What to do if the place you're staying in isn’t clean at check-in - Airbnb Help Centre

If you find that the place you’re staying in isn’t clean, we'll help you get the issue fixed.

https://www.airbnb.co.uk/help/article/2993

TickleMyPickle · 14/08/2025 20:59

Complain directly to Airbnb.
Incredibly outing but we arrived at our Airbnb and there was an actual murder scene right outside the front door.
Paramedics were still working on the poor victim.
We walked away and had a drink at a local cafe and went back after a couple of hours where I had to use my basic GCSE french to discuss with a police officer if we could gain access!

We didn’t complain to anyone but my DH put something on twitter, mentioning what had happened and within 10 mins Airbnb had reached out to us offering alternative accommodation that would be available immediately.

Original poster
DontStopMeNowGoodTime · 14/08/2025 20:52

We don't have enough spare to move unfortunately. Was so looking forward to this break. Wheelz46 Honestly cannot believe people would consider letting something out that hasn't and isn't being looked after I know! What are they actually thinking?

OP posts:
Wheelz46 · 14/08/2025 20:40

This happened to us, we didn't stay to be honest. Even bed linen didn't look clean amd freshly put on. The photos on the site were lovely too 🤢 Took photos of the filth and messaged the hosts stating we wouldn't be staying and booked into the nearest hotel.

The hosts never responded so we messaged Airbnb and they gave us a full refund.

Honestly cannot believe people would consider letting something out that hasn't and isn't being looked after.

Original poster
DontStopMeNowGoodTime · 14/08/2025 20:33

jazzhands84 · 14/08/2025 20:11

I'm a host and your first point of call is to contact them and expect a swift reply. Know what you'd like the outcome to be whether that's to move with a refund for unused nights (in which case leave and book something else today or tomorrow), or a deep clean. If you're good with a deep clean, you should expect a partial refund on any nights you stay. 50% would not be unreasonable. If you leave, a full refund on unsed nights. Leave a review appropriate to the host's response.

Thank you for this. I'd just like the place to feel be and feel clean.

OP posts:
jazzhands84 · 14/08/2025 20:11

I'm a host and your first point of call is to contact them and expect a swift reply. Know what you'd like the outcome to be whether that's to move with a refund for unused nights (in which case leave and book something else today or tomorrow), or a deep clean. If you're good with a deep clean, you should expect a partial refund on any nights you stay. 50% would not be unreasonable. If you leave, a full refund on unsed nights. Leave a review appropriate to the host's response.

Swipe left for the next trending thread