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AIBU?

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Original poster

To be really put off booking at this holiday park?

64 replies

Worriedmotheroftwo · 14/08/2025 17:20

My friend stayed at this holiday park recently and said it was quite nice, but I've been on their social media to have a look and maybe book, and was a bit shocked at their attitude to a complaint they had from a guest. They've literally screenshotted her email to them and pht it publicly on their Facebook page.

Admittedly, the grammar and punctuation are lacking, but AIBU to think that you just don't screenshot customers' emails to you and plaster them on social media?? I have no idea who is really in the right here re her complaints (they've said their side but who knows what her side really is - they don't show her actual complaint) but I'm a bit appalled that they didn't even black out her name (is this even compliant with GDPR)? Anyway, it's really put me off booking there. Some of the comments are awful, mocking this 'Julie' woman, and people trying to find her on Facebook. Interested in other people's thoughts. (Or am I foolish to care at all?)

To be really put off booking at this holiday park?
To be really put off booking at this holiday park?
OP posts:
GravyBoatWars · 14/08/2025 17:53

I would have advised them to remove at least her last name just to keep themselves on the highest road possible.

But people threatening to maliciously review-bomb small businesses (and actually doing it) either over ridiculous reasons or just to try to scam money out of them is a genuine problem and there's not much businesses can do about it except try to get out in front of it. The customer won't keep their disputes private (this one made that clear in her email) so it's difficult to say that businesses should always do so.

bldy · 14/08/2025 17:45

I would be put off booking with them if this is how they handle complaints (justified or otherwise).

Agree

bldy · 14/08/2025 17:45

It's unprofessional to have shared her name.

Darragon · 14/08/2025 17:44

Their response seems perfectly reasonable to an obviously silly customer threatening them with legal action and a bunch negative reviews over a caravan stay, TBH. All they could have done better is crossing out her name. They're not responsible for random idiots trying to find her on FB.

BlusteryLake · 14/08/2025 17:43

I think it's unprofessional of them to air their greivenaces in public. They are fair enough in their response but absolutely no need to put it on their socials. It should have been dealt with privately. I would be put off booking with them if this is how they handle complaints (justified or otherwise).

Coconutter24 · 14/08/2025 17:40

They’re probably just putting their side out because Julie is obviously threatening them with bad reviews etc. It wouldn’t put me off because I wouldn’t act like Julie

Radiowaawaa · 14/08/2025 17:38

I don’t think that you can be that appalled by the post if you have moved it to another platform and told people where to find it.

You could have summarised without sharing it.

Sirzy · 14/08/2025 17:37

They should have blocked the names but the rest seems fair

Mydadsbirthday · 14/08/2025 17:36

Julie sounds like a piece of work so I don't blame them

Saucery · 14/08/2025 17:35

I do think they should have removed the person’s name, but the holiday park’s reply is fair enough.

Original poster
Worriedmotheroftwo · 14/08/2025 17:33

Ha - no I'm not Julie. And the once-private emails are 'out there' now, in public, so it's hardly the same thing? Sorry if you think I'm odd - I am autistic to be fair.

OP posts:
ChocoChocoLatte · 14/08/2025 17:32

Why are you putting them on here - is that your complaint?

If it puts you off, don’t go. It’s that simple.

How strange

BauhausOfEliott · 14/08/2025 17:31

AIBU to think that you just don't screenshot customers' emails to you and plaster them on social media??

If you think it's bad to put screenshots of someone's emails on social media, why have you shared them here? You realise this is just as public as Facebook?

Are you Julie or something?

Really odd thread.

Original poster
Worriedmotheroftwo · 14/08/2025 17:21

Images currently under review, but it's Meadow Lakes caravan holidays on Facebook if anyone wants to have a look (it seemed it all kicked off two days ago, so you'd need to scroll down to see it).

OP posts: