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AIBU?

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Original poster

To be really put off booking at this holiday park?

64 replies

Worriedmotheroftwo · 14/08/2025 17:20

My friend stayed at this holiday park recently and said it was quite nice, but I've been on their social media to have a look and maybe book, and was a bit shocked at their attitude to a complaint they had from a guest. They've literally screenshotted her email to them and pht it publicly on their Facebook page.

Admittedly, the grammar and punctuation are lacking, but AIBU to think that you just don't screenshot customers' emails to you and plaster them on social media?? I have no idea who is really in the right here re her complaints (they've said their side but who knows what her side really is - they don't show her actual complaint) but I'm a bit appalled that they didn't even black out her name (is this even compliant with GDPR)? Anyway, it's really put me off booking there. Some of the comments are awful, mocking this 'Julie' woman, and people trying to find her on Facebook. Interested in other people's thoughts. (Or am I foolish to care at all?)

To be really put off booking at this holiday park?
To be really put off booking at this holiday park?
OP posts:
Livingthebestlife · 14/08/2025 19:08

Brilliant 😂😂😂 better than an episode of EastEnders

Livingthebestlife · 14/08/2025 19:08

Brilliant 😂😂😂 better than an episode of EastEnders

menopausalfart · 14/08/2025 19:07

@MeadowLakesCaravanHire I completely understand the anger but at least remove her name. She's now going to get a lot of hate from people who are angry on someone else's behalf.

VaseofViolets · 14/08/2025 19:06

Worriedmotheroftwo · 14/08/2025 18:48

Who is Rachel - the person who posted the screenshot on their social media? Maybe she is lovely - I wouldn't know. It all just comes across as so unprofessional though 😬

Yeh, we're going to book elsewhere. Definitely don't want emails from me going viral if I have cause to complain!

Show quote history

Are you in the habit of writing unpleasant threatening emails for spurious reasons? If not, you’ll be okay.

VaseofViolets · 14/08/2025 19:05

Worriedmotheroftwo · 14/08/2025 18:48

Who is Rachel - the person who posted the screenshot on their social media? Maybe she is lovely - I wouldn't know. It all just comes across as so unprofessional though 😬

Yeh, we're going to book elsewhere. Definitely don't want emails from me going viral if I have cause to complain!

Show quote history

Are you in the habit of writing unpleasant threatening emails for spurious reasons? If not, you’ll be okay.

MeadowLakesCaravanHire · 14/08/2025 19:05

menopausalfart · 14/08/2025 19:00

@Worriedmotheroftwo Dealing with CFs is always going to be expected when you work with the public. It's how you deal with them though, and in this case, it doesn't look good when you're meant to be professional. Hopefully, it was just a one-off angry response from them and not a reflection on how they run their business.

It’s a tired exhausted mother of 2 trying to keep her business going and at the end of my tether with people thinking it’s ok to blackmail me for days for a refund on her holiday.
Yes not my best move, but just one to try and keep my business going.

menopausalfart · 14/08/2025 19:00

@Worriedmotheroftwo Dealing with CFs is always going to be expected when you work with the public. It's how you deal with them though, and in this case, it doesn't look good when you're meant to be professional. Hopefully, it was just a one-off angry response from them and not a reflection on how they run their business.

MeadowLakesCaravanHire · 14/08/2025 18:59

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Original poster
Worriedmotheroftwo · 14/08/2025 18:51

menopausalfart · 14/08/2025 18:30

They probably have to deal with CF on a regular basis and have just had enough. They shouldn't have put her name up there, though, and then continued to take the piss in their comment section. That really doesn't look good for them.

Yeh you're probably right. I have to put up with loads of CF at work. I'd never dream of putting their emails and full names on social media though! You're right that it doesn't look good for them.

OP posts:
Original poster
Worriedmotheroftwo · 14/08/2025 18:48

bellamorgan · 14/08/2025 18:39

Rachel is lovely and it’s not a holiday park they are a booking agency that have their own caravans on multiple parks as well as clients caravans.

Some of the complaints they get are frankly stupid. They are a small local to them company who only got an office this/late last year.

If this puts you off using them, then book one of the less looked after caravans privately locally and enjoy those owners actions and responses to complaints.

Edited

Who is Rachel - the person who posted the screenshot on their social media? Maybe she is lovely - I wouldn't know. It all just comes across as so unprofessional though 😬

Yeh, we're going to book elsewhere. Definitely don't want emails from me going viral if I have cause to complain!

OP posts:
VaseofViolets · 14/08/2025 18:44

Julie sounds like a nasty piece of work.

bellamorgan · 14/08/2025 18:39

Rachel is lovely and it’s not a holiday park they are a booking agency that have their own caravans on multiple parks as well as clients caravans.

Some of the complaints they get are frankly stupid. They are a small local to them company who only got an office this/late last year.

If this puts you off using them, then book one of the less looked after caravans privately locally and enjoy those owners actions and responses to complaints.

menopausalfart · 14/08/2025 18:30

They probably have to deal with CF on a regular basis and have just had enough. They shouldn't have put her name up there, though, and then continued to take the piss in their comment section. That really doesn't look good for them.

GreenFlag · 14/08/2025 18:27

rumour has it, Julie has no brother!

Original poster
Worriedmotheroftwo · 14/08/2025 18:17

Scarylett · 14/08/2025 18:13

Frankly you are as bad for publishing it. I'm not sure that being autistic is an excuse.

Show quote history

Oh no - I think you misread my post. Autism is not being used as a reason for me resharing what is already in the public domain. Just as a reason why people sometimes find me odd 👌

OP posts:
Blanknotebook · 14/08/2025 18:16

I bet Julie’s brother has better things to do than worry about his sisters caravan holiday!

Scarylett · 14/08/2025 18:13

Worriedmotheroftwo · 14/08/2025 17:33

Ha - no I'm not Julie. And the once-private emails are 'out there' now, in public, so it's hardly the same thing? Sorry if you think I'm odd - I am autistic to be fair.

Frankly you are as bad for publishing it. I'm not sure that being autistic is an excuse.

Original poster
Worriedmotheroftwo · 14/08/2025 18:09

LastKnownSurvivor · 14/08/2025 18:06

We can't actually see what Julie's complaint is. It might be justified.

Yeh, I was thinking the same thing. Maybe, maybe not. But the holiday park haven't included that bit of the emails. Who knows what she was really complaining about.

OP posts:
Original poster
Worriedmotheroftwo · 14/08/2025 18:08

nomas · 14/08/2025 18:01

Sounds like Julie is threatening them to give her money or else she will leave a bad review saying that their prices were lowered after she booked.

Julie does indeed sound like a piece of work but the holiday park should have blocked out her name from to protect themselves.

Yeh, that's what it sounds like from what the holiday park are saying. We don't know Julie's side of course, so who knows if that's all there is to it. I agree with you that they should have blocked her name. And yes, if the holiday park are being 100% honest then I agree she is being a piece of work - but I'm just a bit shocked that companies can screenshot private emails send to them with both first name and surname and upload publicly to social media like that (and yes, I know I've shared the screenshot, but it wasn't a private email to me; it was already very much in the public domain).

OP posts:
LastKnownSurvivor · 14/08/2025 18:06

We can't actually see what Julie's complaint is. It might be justified.

nomas · 14/08/2025 18:01

Sounds like Julie is threatening them to give her money or else she will leave a bad review saying that their prices were lowered after she booked.

Julie does indeed sound like a piece of work but the holiday park should have blocked out her name from to protect themselves.

soupyspoon · 14/08/2025 18:00

Are you Julie, Julie?

GravyBoatWars · 14/08/2025 17:58

bldy · 14/08/2025 17:55

when you read a review though you can generally spot the unhinged & unfair ones particularly amongst of sea of rational ones.

Frequently. But the reality is people don't tend to read all the reviews, they look at ratings and they are biased by what they see when they search up a business - if they see a bunch of negative comments/reviews that will deter them even if the individual comments/reviews seem suspect on inspection.

bldy · 14/08/2025 17:55

when you read a review though you can generally spot the unhinged & unfair ones particularly amongst of sea of rational ones.

Shatteredallthetimelately · 14/08/2025 17:54

Julie's sounds like that person that eats all of a 3 course meal, licks the dishes clean then complains once the bill arrives that she found a hair in the uncooked coq au vin and won't be paying.

Edited..pressed to soon
Her personal details should have been removed.