A cleaner I found through mutuals on Facebook got in touch after I posted about needing a deep clean following a renovation. She came over, quoted me, and I booked her in. As per her T&Cs, I paid a £160 deposit, and she invoiced me.
About a week before the scheduled clean, I told her I might need to change the date because my new kitchen was delayed. The day before she was due to come, I had to cancel, the kitchen still wasn’t finished, and I was hoping we could have moved everything from the bedroom into the kitchen by then. I apologised, explained the situation, and asked when she could fit me in next. She seemed fine with it and said she’d look at dates.
This was on Saturday. By Monday, I messaged her again to see if she’d checked her diary, but I’ve still had no response even though I can see she’s been online.
I know that I had to cancel, which is shitty of me but I’d already warned her about the possible delay, and it’s not like I’m not going to rebook her. I just think it’s really rude and now I'm wondering if I should message her again saying 'I really need to get this booked in, please can you let me know?