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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Was IBU for walking out of shop at checkout?

286 replies

PersianKittens · 12/08/2025 12:26

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

OP posts:
SerendipityJane · 12/08/2025 14:36

AdayinDecember · 12/08/2025 14:15

Not only do shops insist on taking your email address, they often don't make any effort to make sure they have written it down properly. I am old enough to have [email protected] as my address and I get a lot of email receipts for people who are clearly something like myname21.surname or myname middle initial.surname but the shop assistant has failed to notate it properly. So not only do I get my spam but theirs as well.

GDPR requires that personal data be captured accurately and that a company can demonstrate they are doing this.

It's not a big deal, but thought I'd flag it ....

givemushypeasachance · 12/08/2025 14:36

If retailers are spamming you with communications despite attempts to unsubscribe, complain to the ICO about them. That's a misuse of your personal data. https://ico.org.uk/make-a-complaint/

My pet hate is when you sign up for something and they make you "opt out" of communication instead of actively having to opt in.

Make a complaint

https://ico.org.uk/make-a-complaint

SprayWhiteDung · 12/08/2025 14:34

How stupid an excuse to tell people that they won't be able to return goods if they lose their paper receipt.

What if you lose the item that you want/need to return - maybe they should insist on somehow emailing your purchases to you as well, if you can't be trusted to look after anything!!

MCF86 · 12/08/2025 14:33

Talkingfrog · 12/08/2025 13:21

You would if faulty.

It costs £3 each way for me to get to my nearest New Look, I wouldn't be returning a £2.50 key ring.

TwoLeftSocksWithHoles · 12/08/2025 14:29

I created an email address called, something like, [email protected] (just realised that this might be someones actual address!)

Which is easy to remember, and easy for shop assistants to spell, and then I can delete everything in it, other than the receipt I want.

PigFan · 12/08/2025 14:28

I always ask if I can have a paper receipt as well as giving my email and they’re always happy to do that. I do give my real email as I like to have a digital receipt in case I lose the paper one but you could always just give a fake email address and just take the paper one.

ManchesterLu · 12/08/2025 14:28

All you need to do is say "I don't give out my email address, sorry". End of discussion, repeat as required. They do NOT have the right to your private information just because you want to buy something from them. There is no legal requirement for you to give it to them, nor do you need to walk out.

WorkingHorse · 12/08/2025 14:27

I always ask for a paper receipt in Dunelm and won’t give my email address. I can’t be arsed spending the extra 30 seconds that takes plus they have no need for that in my view.

Laiste · 12/08/2025 14:26

Wrt poster who works there and says they get 'talked to' if they don't harvest enough emails per week - let them talk! It's a marketing ploy and the the person who does the 'talking to' will get a 'talk' from their boss. Who will get a 'talk' from theirs and so on.

Its a load of bollocks. Just smile, nod, ask each customer politely as you've been asked to do and if it's a no give the paper receipt with a smile too.

Nevereatcardboard · 12/08/2025 14:25

I say that I don’t do email. Nobody ever questions it because I’m older and have white hair. There are some advantages to looking old!

BeltaLodaLife · 12/08/2025 14:22

They don’t usually ask if you want your reciept until after you’ve paid, so you paid and then walked off and left your stuff?

HaddlerScoop · 12/08/2025 14:22

You need a separate email for all shopping. When something comes through, set up a folder for each shop. These are emails that I do not have alerts on my phone. The only time I know I have emails from them is when I look in that specific email. Also it means finding any receipt for that shop is easier.

I have several email accounts, ones I can just kill off if needed.

ohtowinthelottery · 12/08/2025 14:18

I give my email address to stores for the purpose of receipts only. If they say it's just for the receipt then they can't use it to bombard you with crap as you haven't consented to that. So make sure you tell them that.
Our local Dunelm store started telling us last year that they were phasing out paper receipts this year but I've had paper receipts from them recently.

MrsHiggins1 · 12/08/2025 14:18

I think you over reacted but if you feel so strongly about it, it’s still your choice. I would have just given them an email address. I always get spam emails regardless of what I don’t sign up to, even after changing email address,

purplecorkheart · 12/08/2025 14:18

Doesn't seem to be such an issue in Ireland or certainly in my experience. There are a few stores that ask for your email but also offer a paper version without prompting.

TroysMammy · 12/08/2025 14:17

B1anche · 12/08/2025 12:28

Was it New Look? Or Dunelm? They are both bad for insisting on digital receipts. I always stand my ground.

I bought goods in Dunelm about 2 hours ago and when asked for my email address I just asked a a receipt. Printed out no fuss.

FlibbertyGibbitt · 12/08/2025 14:16

AMurderofMurderingCrows · 12/08/2025 13:56

On a completely different subject, my username on a couple of other sites is FlibbertyGibbitt and each time I see your name it confuses the hell out of me 🤣

Edited to remove @

Edited

There used to be an Op called Flibberty Giblet or something similar 🤣🤣🤣

Allywill · 12/08/2025 14:16

SirBasil · 12/08/2025 13:22

i won't do it for the simple reason that my email address is firstname.lastname at emailprovider.com and it takes an age to spell it out, and for them to hunt and peck at the keyboard until they have it entered and then... it's incorrect and i never get the receipt.

I am not going to the trouble of setting up a separate account just for this. But also, Digital Exclusion is A Thing and when i've been out with my mum and this has come up for her, she just says "no, i don't do email". Up until now she, and i, has always been given a paper receipt. But i would also leave if i was being badgered like this. Then i'd be all over SM and mailing their CEO about it.

I really agree with this. my mum and dad are 87 and 82 and don’t have email or a smartphone yet are continually told by doctors, council and retailers - just go online and fill out a form…yes i could do it for them but they don’t want me to - they want to manage their own affairs. No doubt someone will post about how their 99 year old relative uses internet banking, email and online dating which is great for them, but doesn’t take away from the fact that alternatives should be provided.

AdayinDecember · 12/08/2025 14:15

Not only do shops insist on taking your email address, they often don't make any effort to make sure they have written it down properly. I am old enough to have [email protected] as my address and I get a lot of email receipts for people who are clearly something like myname21.surname or myname middle initial.surname but the shop assistant has failed to notate it properly. So not only do I get my spam but theirs as well.

SerendipityJane · 12/08/2025 14:14

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order

So they already have an email address ?

Americano75 · 12/08/2025 14:14

Based on this thread I'm going to create an email just for receipts and call it something like [email protected]

Ihateboris · 12/08/2025 14:13

Good on you. This really pisses me off as I don't want to be inundated with marketing emails!

Blanknotebook · 12/08/2025 14:12

I have stood at checkouts with a straight face and told them I don’t have an email address because I don’t use the Internet. All lies of course, but they don’t need to know my business. Not everyone has an email address.

BridgetofKildare · 12/08/2025 14:10

I just have a junk email address - something along the lines of unwantedadverts123 (at) yahoo.com.

CouldItBeTragic · 12/08/2025 14:07

Am I right that by the time you get to the point where they are demanding an email, that you have already paid?
Id like to tell them to shove it and not shop there after all, but would it be the case that I have paid for the item and own it, and the debate is merely about proving I bought it from that shop?