Page 6 | Was IBU for walking out of shop at checkout?

MistyMountainTop · 12/08/2025 16:34

LastKnownSurvivor · 12/08/2025 12:31

My DH gave his email address to a shop - large, reputable brand - and has been spammed relentlessly, despite trying to 'unsubscribe'. You did the right thing. I always ask politely for a paper receipt and haven't been refused yet, but I'm middle-aged 😄

I'm the same. I say 'e-mail? What's that?' I'll have a proper receipt please.

Bromptotoo · 12/08/2025 16:31

I've never heard of any store needing my email.

I was foolish enough to give it to Halfords once and was then carpet bombed with marketing emails.

dynamiccactus · 12/08/2025 16:31

thetooththewholetooth · 12/08/2025 16:28

In new look at the weekend, I was asked for email, I said that a paper receipt would be fine thanks. Shop assistant said, but we're a digital company now. I asked whether she was able to give me a paper receipt, her response was "yes, but if you lose it you won't be able to return it". I know how receipts work ffs. Left with just paper receipt.

I also love all the arguments being made "but if you lose it you won't be able to return it".

Well firstly, are you saying the item is so crap that I will return it*?

And secondly are you saying I am so disorganised that I will lose the receipt?

*I did once have this years ago when I bought a TV for £200 and the salesman tried to sell me an extended warranty for £80. He wasn't pleased when I said no. I did say that if the TV was that rubbish I'd bring it back under consumer laws.

dynamiccactus · 12/08/2025 16:30

pinenuts75 · 12/08/2025 16:02

You certainly need your receipt for a refund where I work, we don’t accept bank/credit card statements as proof of purchase.

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Well your employer needs to check their compliance with consumer law then. You do not need a receipt. You do need a proof of purchase. They are not the same thing.

Q. A consumer doesn't produce a receipt; does the trader have to do anything even if the goods are faulty?
A. There is no legal requirement for the consumer to provide or produce a receipt. If the trader does not remember the consumer buying the item they can ask the consumer to provide proof of purchase. This can be a credit card voucher or cheque stub or anything that indicates when and where the item was bought.

https://www.businesscompanion.info/en/quick-guides/goods/selling-and-supplying-goods#Consumerrightssummary

(love the reference to cheque stub - does anyone even still accept cheques in shops?)

thetooththewholetooth · 12/08/2025 16:28

In new look at the weekend, I was asked for email, I said that a paper receipt would be fine thanks. Shop assistant said, but we're a digital company now. I asked whether she was able to give me a paper receipt, her response was "yes, but if you lose it you won't be able to return it". I know how receipts work ffs. Left with just paper receipt.

Melonmango70 · 12/08/2025 16:22

PersianKittens · 12/08/2025 12:26

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

It's bloody annoying. I was in New Look a couple of weeks ago, asked for my email address, I said I'd just like a paper receipt please. "Sorry, we're completely paperless". Rolled my eyes massively and gave my email address, then apologised to the shop assistant for rolling my eyes so obviously, not her fault, after all! Then realised I wanted to look at something just behind the till, as I left I saw her ask another customer for her email address for a receipt, this woman's response was exactly the same as mine I happened to catch her eye (the sales assistant) and she looked away as she succumbed and printed a receipt for the other lady. That didn't bother me, the other customer was older than me and I think the till assistant chose her battle wisely, BUT when, three days later I wanted to exchange my purchase - has I been sent an email receipt?! No, I had not! Cue 20 minutes with me trying to remember which till I'd paid at while in the end the assistant (not the same one as for the original purchase) logged into all three tills to try to find my purchase, me
getting my bank account statement up (so logging into their WiFi in an area that is notoriously shit for WiFi) - a good 20 minutes wasted before we got to the transaction - all of which could have been avoided if I'd just been allowed the bloody paper receipt I wanted in the first place!

ReginaTucker · 12/08/2025 16:20

B1anche · 12/08/2025 12:28

Was it New Look? Or Dunelm? They are both bad for insisting on digital receipts. I always stand my ground.

I immediately thought “New Look”!

Lovelynames123 · 12/08/2025 16:18

Waffleswithhothoney · 12/08/2025 12:43

I had the same in New Look, sale item under £10 and I never shop in there so didn’t want to be on their mailing list. The assistant had already taken my money (cash) and then asked for the email. I said ‘paper receipt please’ and she refused and said that I must provide an email and not in a very polite way. We went back and forward for a couple of minutes and then I asked for a refund instead. Funnily enough at that point a paper receipt popped out of the printer. But I won’t be back.

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I had a similar, very unpleasant, interaction in New Look, in fact I had a thread about it, and I won't go back...I reckon they must make more money from selling data than from sales for them to be so fixated on it!

Mabiscuit · 12/08/2025 16:16

I reluctantly gave my email address for school shoes but the receipt never arrived. Back to school time in Clarks is a hassle in itself but I'll ask for a paper one next time.

MounjaroMounjaro · 12/08/2025 16:12

Aparecium · 12/08/2025 13:14

Perry sure it's illegal to refuse to give a paper receipt.

I was just thinking that.

PinkSparklyPussyCat · 12/08/2025 16:08

KrisAkabusi · 12/08/2025 13:47

What a load of nonsense. They already had an email for your click and collect, so just give them that one again. You were wasting everyone's time, particularly your own.

But it's a pain in the arse having to give out an email address when they can just print a paper receipt. My first and surnames both have multiple spellings so I have to spell both, usually several times, during which time they could have served the next person.

DolphinOnASkateboard · 12/08/2025 16:07

I'm not crazy about rattling off my email address, including my difficult-to-spell surname, in front of a queue of strangers. Hence I have a whole extra gmail for such situations.

itsgettingweird · 12/08/2025 16:05

Waffleswithhothoney · 12/08/2025 12:43

I had the same in New Look, sale item under £10 and I never shop in there so didn’t want to be on their mailing list. The assistant had already taken my money (cash) and then asked for the email. I said ‘paper receipt please’ and she refused and said that I must provide an email and not in a very polite way. We went back and forward for a couple of minutes and then I asked for a refund instead. Funnily enough at that point a paper receipt popped out of the printer. But I won’t be back.

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This happened to me in New look and when I said refund me the sales assistant tried to say I’d need a receipt first so needed to give my email address.

I asked for the manager who said I needed proof of purchase.

I said I’m no genius but surely my transaction being there in the screen saying I’ve paid id proof I’d paid?!

Out popped a paper receipt. This was 3 years ago and I’ve not shopped there since!

I actually don’t have an issue with giving email and have always unsubscribed but it was the way the sales assistant spoke to me about needing it that was my issue.

Searingtheserum · 12/08/2025 16:05

To all those who are disgruntled, yes I get it, but unless you make a fuss higher up, or on their socials thats visible and affects them, the shop worker won't gaf, why would they? Hassle the higher ups, email them and tell them you are actively avoiding shopping there, and indeed in ops case walking out otherwise what's the point?

Boomer55 · 12/08/2025 16:04

I have a separate email for receipts. I just clear off the spam regularly.

Moveoverdarlin · 12/08/2025 16:02

MaidOfSteel · 12/08/2025 16:00

It’s naive to think this whole email receipt business is about saving paper. It’s not. It’s all about making more marketing opportunities. Good on you, OP. I’ll do exactly the same if it happens to me.

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But not with click and collect orders. They will have all that info on their system, as well as your billing address and bank details.

pinenuts75 · 12/08/2025 16:02

dynamiccactus · 12/08/2025 15:43

In most cases you won't need the receipt for a possible return so you can cheerfully tell them you don't need one - paper or email. If you pay by card, you can use your bank/credit card statement/app as proof of purchase.

So the only time you need a receipt is if you are paying by cash for something that you might conceivably want to take back (or if they have officious security guards sniffing around). And in the latter case I would absolutely insist on a paper one.

If you don't want to give your email address walking out is the right thing to do. They may get the message. Or they won't but you can spend your hard-earned cash elsewhere.

You certainly need your receipt for a refund where I work, we don’t accept bank/credit card statements as proof of purchase.

Bluddyellfire · 12/08/2025 16:02

PersianKittens · 12/08/2025 12:26

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

Not unreasonable at all and the sales assistant I think is incorrect to insist on no paper receipts. I've had it in New Look too. Probs just a misunderstanding from her on the training side. If I'd really wanted the stuff I'd have asked for a manager to explain the policy to me/ the assistant but I wouldn't have given my email address either and I get proper pissed off stood waiting in a queue while people spell out ludicrous email addresses.

Goody2ShoesAndTheFilthyBeast · 12/08/2025 16:01

Yeah, of course. Its spamcrap at yahoo dot com.

Moveoverdarlin · 12/08/2025 16:01

It’s like it’s 1999 with all these reactions. What’s the issue with them having your email address? I buy stuff from Next, M&S, John Lewis, Amazon, ASOS, PLT, SHEIN, Net a Porter, B&Q, ScrewFix, Look Fantastic, Smyths, Boots, Dunelm, New Look, River Island, Ryan Air, EasyJet, Virgin and a gazillion other online retailers regularly. They all have my email address and have done for about 20 years. As yet I’ve not been victim to some scam or fraudulent goings on.

If some get over zealous with their marketing emails I just unsubscribe.

Any emails that are shit, go straight in to my junk.

I just can’t see the big deal. I presume you didn’t actually need anything in the Dunelm order? If you needed a BBQ, paddling pool and washing line for the nice weather tomorrow, I guess your husband might be a bit peed off.

MaidOfSteel · 12/08/2025 16:00

Boredlass · 12/08/2025 12:30

Fine to do that but don’t expect to be able to return anything. I’ve never noticed more spam after doing this

It’s naive to think this whole email receipt business is about saving paper. It’s not. It’s all about making more marketing opportunities. Good on you, OP. I’ll do exactly the same if it happens to me.

changenameagain555 · 12/08/2025 16:00

PersianKittens · 12/08/2025 12:34

I’ll name as people making a valid point. Yes it was Dunelm.

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I once gave Dunelm my email address for a receipt. Receipt never arrived! I did wonder if they mistyped it on purpose so I couldn't return the item. I went back in to the store to ask for a paper copy in case I wanted to return the item (duvet cover which was a Christmas paper). The member of staff said that she couldn't look it up but they would look it up if I wanted to return the item. I always insist on a paper receipt now!

UnderCoverB0ss · 12/08/2025 15:59

Make one up [email protected]

pinenuts75 · 12/08/2025 15:58

Moveoverdarlin · 12/08/2025 15:51

I’d give you a sympathetic look back and say ‘Ahhh you getting forgetful my love? It’s a click and collect order, you needed an email to make the purchase. We then emailed you to say it’s ready - that’s literally why you’re standing here you silly billy!’

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😂😂😂

dynamiccactus · 12/08/2025 15:58

How can you be disciplined for people refusing an upsale? I can understand if you don't ask at all but you can't be responsible for the fact that people eg don't like or use perfume.

I also think the loyalty card pricing is a scam. If you have a loyalty card you get the normal price, not a discounted price and people without the card have to pay a penalty price.