Was IBU for walking out of shop at checkout?

It is against the law. Look it up on the government website. And every large store in existence keeps transaction data so if you give the date and amount plus your last 4 digits of the card you paid with (all on the bank statement), they can find the transaction.

if you work in a small shop you might not have that system, but a bank statement is still proof of purchase, your employer/you if your shop can’t override the law regardless of what you might think.

Exactly 🙄

Um, then she wouldn't end up with the receipt that she wants...

How would they know what item was bought though?

They would have had your email address for your click and collect surely?

If you did a click and collect order surely they have your email already?

This. You gave the company your email address when you made a click and collect purchase.

No one is saying they cant ask a customer for their email if their manager has asked them too, but they shouldn’t be standing there out right lying to people, saying they can’t provide a paper receipt when they know full well they can. That is on the shop assistant and they can absolutely control that behaviour.

No it isn’t it doesn’t prove what you have bought

Not sure where you work but that’s actually against the law. A bank statement is classed a proof of purchase.

I never push if they want a paper receipt they are more than welcome!

Good on you. You absolutely can refuse to give out your email address as ifs classed as personal information under the GPDR act. Personally I would be complaining to their head office and reminding them of the fact they have no right to demand personal information under law.

I don’t think you’ve made the rules? I’m aware that it’s instructed from above. But assistants make out there is no other option, when there is. That’s a choice.

This can be a credit card voucher or cheque stub or anything that indicates when and where the item was bought.

The problem is that if you buy 6 items totalling £150, a card receipt for that amount of money doesn't indicate that this was when you bought the £45 hair straighteners or whatever. Maybe you bought them a year earlier as part of a purchase of 5 items totalling £110, and now you're trying it on after the guarantee has expired.

Thank you for clarifying! It really annoys me customers think I have made the rules to ask for a bloody email! I hate asking as much as the customer (not all) hates been asked.

I bet it was New Look or Dunelm! I’ve been completely bullshitted by them in the past and I always stand my ground, then complain to head office about the particular store. I gave Dunelm the benefit of the doubt a couple of months ago as I had bad morning sickness and couldn’t be bothered to argue, she typed my email in wrong so I didn't get the receipt, went back to say it hasn’t come through and the next thing I know I’ve been subscribed to their email list!! It’s all to meet in store targets and it really pisses me off!

Tell them your e-mail is persiankittens (at) mailinator (dot) com

Mailinator is (among other things) a free service for e-mails that you don't want to get. You give out the address and forget about it, but you can also log in and collect the mails without a password if you really want them. They are auto-deleted after a few days. It's perfect for situations like this.

I assumed it was Dunelm when I read your first post. My local branch always tries to get my email address off me but they do eventually give in when I tell them that I don’t have one. If they ever refuse to give me a paper receipt then I would do the same as you and walk out.

Exactly and these are the customers who moan when they can’t get a refund because they have no receipt 🙄

Do you have a job ? If your manager TOLD you you HAVE to do something what would you do ?
Maybe you are a manager. What would you do if you TOLD an employee they HAD to do something and they refused.
Do you really think shop assistants have anything to do with any decisions a company makes ? Really?

my name is complicated to spell. If i stand there and spell it phonetically (and don't get me started on shop assistants who write, for eg "sierra, india, romeo" and then get huffy when i say - no "s - i - r" but then when i get to the last letter (l) they have to be told 26 times... And then, you ask if you can see it to check it's right, but that's not possibe.

It is a waste of their time, my time, and everyone in the queue behind me's time.

so it is easier to say: no i want a paper receipt. No? Now i want a refund because i don't want these things.

How much recompense do you get for having your privacy violated and your time in having to get it corrected ?

The answer to that question is the answer to how serious data protection is in the UK.

Then give his email… you can also opt out of the marketing ones.

Then you wouldn't get a receipt.